need to reboot hp starting out new

February 20, 2013 at 16:22:10
Specs: Windows 7
i lost my disk and can not get past my password login page the hp is only two years old but i no longer have the disk and I have tried the only pass word i ever use,i think my grandbaby charged the password so i would give it to her.I have tried f8 and f9 and none of it has worked what can I do the only other person who has had my computer is my grandbaby it is a hp probook s-series with an celeron inside made by intel.I do not know what a tags is.

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#1
February 21, 2013 at 05:10:02
Contact HP support for help on this. If you have it registered and/or have the original bill of sale, they can help you get back into it. If not, then you will have to do a Factory Restore (look online at your manual) but this will wipe out everything that is on the machine and return it to the factory shipped condition. All of the information you need to give HP is on the sticker on the laptop and visible when you remove the battery, plus your invoice.
Note that 'Reboot' simply means to turn off and turn on or restart the machine. It is useful if you are running and have certain problems that may be related to system errors on the system that is currently running from RAM since it clears the memory and reloads this from the hard drive. Not your problem at all.

You have to be a little bit crazy to keep you from going insane.


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#2
February 21, 2013 at 05:28:57
sorry, I smell fish...does the grandbaby still have access to the computer?

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#3
February 21, 2013 at 07:25:43
I smell fish too, your grammar and punctuation is not that of someone old enough to be a grandparent.

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#4
February 21, 2013 at 20:08:48
You may be right, which is why I mainly referred them to HP tech support.
I would also say that the 'GrandBaby' would need to be significantly older than 1, 2, or 3 years old (Baby? Even 3 is not really a baby any longer) in order to be able change a password. Could many children younger than say 12 years old change a password without at least some help? What kind of grandparent could not convince a child to reveal or change back the password if they were able to in the first place? Punishment if normal reasoning does not work is always an option (loose a special privilege or planned outing).

To Everyone else::
Note that if you are using a computer in most family situations, there should be an administrator account that is not normally used and one or more user level accounts for normal daily use. This would always allow the administrator (parent with the most computer experience) to go in and fix problems, including repairing lost or changed passwords. This would also mean that most programs could not be installed without the admin password so you would have a say on what is installed on the computer.

You have to be a little bit crazy to keep you from going insane.


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