my gateway laptop wont let me sign in

July 17, 2011 at 13:33:08
Specs: Windows Vista
my gateway laptop has windows 7. for the first time i took my laptop out the house to a hotel. must of been really dirty. i used it for about 2 1/2 hours. a few hours later i try to log back in at the house. < the screen cme on,the music,even my pic with and my password box under it...i go to put in the password it starts making this sound, and my screen looks scribbled. it wont even let me turn the computer off! :-( i had to remove the battery just to turn it off> ppl have suggested a can of air. is the prob. much deeper than that? will i be able to retrieve my pictures. help please?

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#1
July 17, 2011 at 14:10:12
Are you the official owner of the laptop? Not like I don't trust you, but it is policy of this website.

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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#2
July 17, 2011 at 15:00:13
Open any openable ports, use compressed air can (dust off, etc) and blow air into all openings including the normal vents one at a time. Then close up and try again. ***Since This Was A Hotel and there HAS been recent problems with bed bugs, you may want to try this outside. IF you get anything that even looks like bed bugs, seal it in a plastic bag and get professional help (make the hotel pay for it). In theory putting it in a plastic bag in a freezer for 20-30min should kill anything and it SHOULD be safe for the laptop, remove from freezer AND plastic and allow it to warm on its own, then blow through again. If there, also put all clothing in a plastic bag and put in dryer on high for 10 minutes (they said this on the news, but you can verify this online).

There are other possibilities like malware, but see how the cleaning out works for you.

RMT2: The OP asked for help, not breaking a password....

You have to be a little bit crazy to keep you from going insane.


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#3
July 19, 2011 at 12:00:13
yes i am the owner. my grandmother bought it for me,at the time I was a student.

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#4
July 19, 2011 at 12:03:26
thnks ill try that. then if not ill be baaack :)

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