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My desktop is occupied

December 14, 2012 at 22:09:45
Specs: windows 7, 2GHZ

A call for help
I clicked some vedios icons then my desktop appeared a massage stating that "Internt criminal ... you have violated the right of using vedios , music .... unless you make fine transfer of $300 this add will not be remved .....
i can open save mode but any option does not open desktop because the above mentioned massage occupies all screen !!
How can I remove it without formating my laptop??
thanks

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#1
December 15, 2012 at 05:15:10

you can start by going into safe mode....click on the start button and then type msconfig in the box and press enter. Then click on the startup tab and uncheck all the entries....then restart. Download malwarebytes:
http://www.filehippo.com/download_m...
and run a quick scan...fixing ALL it finds

If you can't access the internet, then download these 3 free utilities on another PC and then put them onto a thumb drive to install on the problem laptop. Run them in the EXACT order listed and DO NOT REBOOT untill after the last scan:
1- rkill.exe
http://www.bleepingcomputer.com/dow...
2- tdss killer
http://www.bleepingcomputer.com/dow...
3- malwarebytes

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#2
December 15, 2012 at 12:20:22

And now you know why downloading illegal videos from torrent sites isn't a good idea.

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#3
December 15, 2012 at 20:50:08

IF processes in #1 do not work for you then boot into Safe Mode, do a System Restore to a date before your last batch of downloads or your last Windows Update, and and then try the above again (same order as before).

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
December 16, 2012 at 01:57:29

Thank you very much XpUser4Real ,THX 1138 ,Finger for your prompt reply
but as I mentioned before all save mode options does not lead to or open desktop
because that remember ( massage) dominates and controls all desktop and prevent any icon to be seen !!
A questio : if I successed to open destop where could I find this hiden virus ??
In the end I oblogise for the week language .

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#5
December 16, 2012 at 16:15:48

If you can do a system restore to a time before it was installed, it will not delete it, but will effectively inactivate it by returning the registry and system files to how they were before the infection was installed. This will give you a window of time in which you can use products like Malwarebytes and your antivirus program to clean it out completely from your system. If you can not get into Safe Mode (F8 at start up and select Safe Mode), see if you can start the System Restore from there. If you cannot do that, you can use Windows 7 Repair Disk, put that into your CD/DVD drive and boot to that (you may need to 'hit any key to boot from CD/DVD' or you may actually need to reset your boot order in your BIOS first to boot from your optical drive), then under the repair options, you will see an option to perform a System Restore using restore points on your hard drive, but the undamaged restore program on the repair disk. You should have made a Repair Disk when the computer was new, but if you did not, you can still make one from any Windows 7 machine that is running well, and is of the same type (32bit or 64bit) and use that.
Once you successfully perform the restore, reboot into Safe Mode with Networking and download, install, update, and run Malwarebytes, removing anything it finds. Then update and run your antivirus program. If you no longer trust the antivirus program you currently use, uninstall it and install Avast Free version (free if registered) or Webroot Secure Anywhere (free trial only so you would need to pay for it, decent discounts for 3 or 5 machines) and run that instead.

You have to be a little bit crazy to keep you from going insane.


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