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My computer keeps crashing ?

February 6, 2011 at 05:52:46
Specs: Windows 7, 64 bit /4.00 GB

For months now my HP Pavilion dv7 Notebook PC crashes for no apparent reason. I first thought it was due to downloading Oberon Games I purchased. Some games did fine while others (namely - all of the Jewel Quest editions) would work fine for awhile and then get stuck. After I quit playing those
particular games, and tried others-my computer has gradually gotten worse about crashing and being able to repair itself. In the beginning Windows would come on screen after a crash dump and say that it had been shut down unexpectedly and it would start it back up again-everything fine. Then Windows got to where it was unable to start back up again - so startup repair came on screen and said they would check to see if they could fix it. They did for a short while! Then they could not even restore it anymore and HP came on the screen and gave me 2 options: 1) Restore using Windows
System ........... or 2) I dont remember what it was (obviously I didn't pick it). It was restored-everything fine for a SHORT time. And it always acts different after a crash: sometimes Windows can just restart it with its original settings, other times repair can fix it, and sometimes it just sticks on say (i.e. windows loading files) like last night. After it had been stuck there for 2 hours I just turned off the computer until this morning. Turned it on and I had to go through the same things again-with the addition of Norton coming on and saying I had turned off my Internet security and my computer was at risk, and it said my virus antispy ............ was off leaving my computer vulnerable and susceptable. I did not ever turn off any of my Internet Security! I had to go and reinstall the virus definitions for the 5th or 6th or more times. That did not fix it, then I had to go into my Norton Account and Remove all of Norton 2010 - and I did but I don't know if that fixed anything because now action center and Norton are gone.
BUT THERE IS 1 MESSAGE OUT OF ALL THE TIMES THE COMPUTER HAS CRASHED THAT I HAD
NEVER SEEN BEFORE. I ONLY SAW IT ONCE AND WROTE IT DOWN, I'VE NEVER SEEN IT AGAIN.

IT SAID: BOOTMGR image is corrupt

I am a total novice about computers. I just bought this one brand new 1 year ago. I supposedly have an IP Address Conflict, that I need to see the Administrator about. Fine, just tell me where I can find
the Administrator and I'll tell them about it.


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#1
February 6, 2011 at 07:42:33

run a disk check, and check for damaged sectors.
remove the memory sticks and try 1 at a time in each slot.
make sure that your machine is getting lots of ventilation.
vacuum and blow out (with a can of compressed air) all the vents. in case its getting too hot.
is it still under warranty? send it back. you should have done so when the issue first proved to be a pain.
IP conflict, check your network settings and set to automatically recieve an ip from the router , not use a perm IP address.

i hate computers!
but cant help myself....


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#2
February 6, 2011 at 18:03:28

Thank you so much for replying, you know I find it rather interesting that HP has known about my problems, because Action Center on my PC told me to notify them. And when I did, first off I could not understand one foreign english word she said. But she made me give my Computer a Labodomy (to make as it was at the factory) and start over. And that was 4 months ago, and then I had to do it again about 1 month ago. And it just went out of warranty-just my luck! Right after I got through posting this, Norton who I have had my Internet Security with since I got the computer told me I had to reinstall my virus definitions, that my computer was at risk because I had turned off my virus protection, and I have never turned off any NORTON PROTECTION, but everytime it crashes, (blue screen, black screen) I somehow loose all of my Computer Security anyway after I had done that it did not fix it so Norton told me to remove my 2010 Norton Product - but first go to my account and write down my product key! Well I did, now they're GONE, I GUESS I REMOVED THEM JUST LIKE THEY INSTRUCTED, however they forgot to tell me where to stick my Product key when I was done!!! LOL!!! Now none of their Icons work, I can't get a hold of them. Action Center is screaming at me TO GO ONLINE AND FIND PROTECTION, and WINDOWS DEFENDER WAS YELLING TURN ME ON YOU FOOL!!!
F.Y.I.- I APPRECIATE ALL YOURE HELP-JUST 1 PROBLEM I DONT KNOW HOW TO DO ANY OF THAT STUFF, I'M JUST A DUMB GIRL WHAT CAN I SAY!!!

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#3
February 6, 2011 at 22:01:00

Forget Norton, it is a system hog anyway. Download Avast (free version) and install it and register it (without registering, it is only for 30 days), and make sure Windows Firewall is running. DO THIS FIRST since you need protection (if you do not like it, you can always uninstall it later). Scan your system. Download Malwarebytes (free version) and install (this is a double check for any antivirus program and can pick up on some things missed) and scan with this also (use occasionally on manual scan only for spot checks).
Download Memtest86 ISO image and burn image to CDr (you need a bootable disk, so don't just copy the files, burn it as an image), put this in your CD drive and boot to this (you may need to change the boot order if it does not give you the choice to boot to CD) and run this to test your memory. Repeat for each stick if you show a problem and have more than one stick.
Run disk check (as above) with repair option.
Please note that your notebook is probably not up to many games out there as far as graphics are concerned. If you can run them, it will probably be at some lower settings so read up on their requirements and settings before you install or run them.

You have to be a little bit crazy to keep you from going insane.


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#4
February 7, 2011 at 19:30:57

That was good, I like that! You have to be a little bit crazy to keep you from going insane!
I'm gonna remember that one! THANK YOU SO MUCH for responding - especially in a manner that even a child or GIRL can understand! I have tried to learn some of the things you talked about from Norton like IF MY COMPUTER CAN RUN THE GAMES I BOUGHT, during a chat session, and they just don't reply! Today I found out why I had to get them to reinstall what Ive already paid a year subscription on, and I told him that Action center said my PSI........had stopped working, and I didn't even know what my PSI
was. He said show me where it is. Action Center, I guess he didn't know how to get there. So I clicked on the flag at the bottom right corner of my desktop - AND BOOM, there it was! With a message your PSI has stopped working, there is an update available that will fix it, click here. He says "you will need to get with them (PSI) regarding that issue". I replied I don't even know what that is? NO ANSWER, AS IF I HADNT ASKED. So I asked him the question DIRECTLY, do you know what that is? AND THATS HOW YOU GET AN ANSWER AT NORTON!!! His answer was: I don't know either!!!!!!
Now that's funny, I LIKE FUNNY!!!! Thanks for your help and your HUMOR!!!!

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#5
February 7, 2011 at 19:37:19

Reply to games: Or Just buy graphicless games!!! That oughta be MORE FUN!!!

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