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internet keeps freezing

December 8, 2010 at 13:36:03
Specs: Windows 7

my ie8 keeps freezing for and says "internet not responding". i have to wait 30 seconds - 1 min for it to continue working.
i installed firefox and the same thing happens in that as well.
bought norton internet security and tried to install in on the computer and for all purposes, installation was successful. however the program itself will not open for me to run a scan.
i have microsoft security on the computer and for all purposes, that scan says the computer is safe.
i also have trouble starting up the computer as it will hang at the windows loading screen for anything up to 5 minutes. sometimes i will get error messages in a dos format and the laptop will run checks before continuing on.
pls help

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#1
December 8, 2010 at 15:34:00

Hello bula007,

Try removing temporary Internet files, browsing history data, and Web form data. To do this in IE8, follow these steps:

1. Start Internet Explorer.
2. On the toolbar, click Tools, and then click Internet Options.
3. On the General tab, click Delete in the Browsing history area.
4. In the Delete Browsing History dialog box, click to clear all of the check boxes except for the following check boxes:
* Cookies
* History
* Form Data
5. Click Delete.
6. Click OK to close the Internet Options dialog box.

If that doesn't help, try resetting IE settings. To do this, follow these steps:
>Open Internet Explorer.
>Click Tools, and then click Internet Options.
>Click the Advanced tab.
>Under Reset Internet Explorer Settings, click Reset.

Hope this helps!

Cheers,
Cassandra
IE Outreach Team


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#2
December 8, 2010 at 19:14:21

First, Norton is a system hog and not the best choice, but it appears from what you said that you have two antivirus programs active at the same time. This will create a conflict and slow everything down, especially your browsing. If you decide to keep Norton, disable/uninstall what ever was active before you added Norton. My personal preference would be to get rid of Norton (especially if you were running OK before you added it) and get a better Antivirus program (there are really good ones out there that are cheaper or free). In addition check for a different type of infection that your antivirus program might have missed by running Malwarebyte (free version) and see if it picks up on something that is the problem. Malwarebytes can be kept on the side (not automatically scanning) alongside any antivirus program without conflict and used when you suspect something.
If this started recently, try a system restore.

You have to be a little bit crazy to keep you from going insane.
This site is about helping people, lets keep it that way.


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