Internet is extremely slow

January 5, 2013 at 05:19:31
Specs: Windows Vista

Has anyone got any advice?
I bought my laptop at the beginning of November. It is a Toshiba Satellite C855 6GB 500GB 15.6 Inch Laptop and it's been fantastic. The operating system is windows 7.
I access the internet through the wifi at home, and when I'm away, I use an O2 dongle. We went to France for the new year and on the way we stayed in an ibis hotel with free wifi. I tried to connect but couldn't. When we got to our niece's house I tired to connect to their wifi, but although I could open pages and even managed to put a comment on Facebook, it was all so slow I eventually gave up.
We arrived back in England yesterday lunchtime and the same thing is happening, the internet is so slow it is hardly worth using it even though the rest of the laptop is running fine and is very fast and we are using the same wifi for our main PC and there are no problems using it. The laptop resources are almost unused and I have McAfee anti virus, which is detecting no problems. I am totally confused - any ideas or suggestions?

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#1
January 5, 2013 at 06:05:52

You could have malware on your system and McAfee (as well as Norton) are well known, but are not as good as the hype and can even slow down a good computer themselves.As a second possibility, you may have McAfee firewall as well as Windows Firewall both activated and this could cause very slow internet.

First, install, update, and run Malwarebytes and remove completely all it finds.
Then either remove McAfee and install Avast (free version) or Webroot (free trial only) Secure Anywhere (good discounts for 3 or 5 machines and very light on system resources), or at least disable the McAfee Firewall and make sure that the Windows Firewall is active and see if that helps.
Finally, do a Disk Clean up and clean out your browser's Cookies, History, Temp Internet Files, etc.. I also recommend setting your browser to delete cookies when closing and reset it to keep history for only 2 or 3 days.

You have to be a little bit crazy to keep you from going insane.


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#2
January 5, 2013 at 08:35:03

I agree with the above. I would also suggest you try connecting to the internet using a wired connection. This would help to determine if the settings are pooched.

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#3
January 5, 2013 at 10:04:09

try tapping f8 on bootup and select safe mode with networking and see if the browsing is faster. If it is, download and run these 3 free progs and run them in the EXACT order listed. DO NOT reboot untill after the last scan.
1- rkill.exe
http://www.bleepingcomputer.com/dow...
2- tdss killer
http://support.kaspersky.com/5350
3- mlawarebytes
http://www.filehippo.com/download_m...
Chances are there might be an unwanted rootkit installed causing the problems.

If that doesn't clear up your problem, try running Hitman Pro
http://www.surfright.nl/en/downloads
It will pick up things the others miss. You can also run a scan with Super Anti-spy...it mostly just finds tracking cookies.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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