internet explorer not working but mozilla does

November 19, 2012 at 14:01:10
Specs: Windows xp, P4- 2.8 ghz 1 gb

I have been asked to help out on a computer that is not connecting to the internet with IE... I am a computer guy, but this has me stumped!

First off, I need to say that the computer was overrun with viruses.

Details are:
IE will not open webpages but Mozilla does
IMPORTANT to know *** IE will open fine in safe mode with networking but Mozilla works all the time.***

Skype will not open

Remote connection (team viewer) works when the computer is in safe mode with networking, but does not work in regular mode


I removed a bunch of viruses but IE is still not working in regular mode.
I am not able to just reimage because the computer is remote to me by about 2000 miles
I did uninstall IE and have tried to reinstall it, but it the install fails

Please help!


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#1
November 19, 2012 at 14:44:20

What version of IE is the person using? Did you try just resetting it?

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#2
November 19, 2012 at 14:48:26

it was IE 9... but I uninstalled it and now is using IE 8... it will not reinstall IE 9
I did reset... under the Advanced tab of Internet Options, click the Reset button

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#3
November 19, 2012 at 14:56:17


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Related Solutions

#4
November 19, 2012 at 17:23:46

Did you try disabling all of the IE addons?

Always pop back and let us know the outcome - thanks


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#5
November 20, 2012 at 06:35:13

I did a scan on the computer with EMISOFT Anti Malware and found

trace.file.diple
backdoor.agent.aapo
trojan.autorun.te
trojan.generic.7147567

After quarantiening them, Mozilla does not work now too.

Both IE and Mozilla work in safe mode

I did a netsh reset and that did not fix it either.


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#6
November 20, 2012 at 08:23:21

I assume the problem computer is Windows 7.

Seems like it still might not be clear of viruses. Could be worth trying both of these on it:

MalwareBytes freebie
http://www.filehippo.com/download_m...

SuperAntiSpyware - free edition
http://www.superantispyware.com/

Until you are sure it is virus free then you will have problems fixing your issues.

Always pop back and let us know the outcome - thanks


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#7
November 20, 2012 at 17:14:37

Clean out your quarantine.
Install, Update, and Run Malwarebytes in Safe Mode with Networking.
Try reinstalling in Safe Mode

You have to be a little bit crazy to keep you from going insane.


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