|Well, if that is the case then I suggest you contact Dell. Passwords on a laptop are not easy to clear. If Dell feels you have a case they can fix things for you. |
Going back to your original post, The boot order may not be correct. Try to enter the BIOS (setup).
System Setup (BIOS) Utility —
To access the Function Key Behavior:
Press <F2> during POST (Power On Self Test) to enter the 1. System Setup (BIOS) utility.
The link below is to the user manual.