Articles

Solved I have to re-boot 2 or 3 times when I start my laptop

November 9, 2012 at 15:40:16
Specs: Windows 7, 1.6 GHz / 502 MB

Just recently I have begun to experience issues when I start my machine. I can start Windows and then when I log in it goes to a black screen and stays there. So I switch off and re-start, it will go through to the desktop but I won't be able to open anything - it just doesn't respond. I do a re-start, and then it will appear to be ok and run quite well.

My laptop is an HP Pavilion dv6. Never had any problems before. So I ran System diagnostics - and it passed all tests. I could not do a system restore - it would not restore to a previous point.

I then did a start up repair using Win 7 disc and for a while it ran beautifully but now I am having the same problem when I start it.

I have run Malawarebyte, no issues detected. However, prior to this issue, I did download the PC Utility Kit from Microsoft. When I looked at programmes I seem to have a lot of Microsoft Visual C++ 2005 and 2008 Redistributable - x86 programmes (12 in all) which I don't recall ever noticing before.

I have come to the end of my somewhat limited technical know how - I don't know what else to do. I have installed CC Cleaner, but I don't know what to do with it and am afraid I may just mess up the machine even more.

Can anyone advise me what to try? Once I get it running it seems ok, but I am not convinced I should have to boot my machine 3 times to get it running!

Thanks!


See More: I have to re-boot 2 or 3 times when I start my laptop

Report •


#1
November 9, 2012 at 17:21:16
✔ Best Answer

I would test the ram and do an extensive hard drive diagnostic. If you know the maker of the hard drive you can go to their website and download their hard drive diagnostic, you may have to make a cd. You would then boot up to the cd and run the long diagnostic for the hard drive. If you don't know the maker seatools will test most drives. If windows loads and is running fun you can try the for "Windows" version, but if you cannot get windows to run reliably, you download the "dos" version in which you make a cd. Is the fun running that cools the laptop? Some built in diagnostics do not do the extensive drive test. Typing "memory" in the windows 7 search box will bring up the memory diagnostic tool. Run the memory diagnostic before the hard drive test.

http://www.seagate.com/support/down...


Report •

#2
November 9, 2012 at 23:27:12

Many thanks for your reply - I will give this a try and report back.

Report •

#3
November 10, 2012 at 05:33:35

I recommend Memtest for memory diagnostic. You download the ISO image and burn it to CD for a bootable disk. Run it through all tests.
http://www.memtest.org/

You have to be a little bit crazy to keep you from going insane.


Report •

Related Solutions

#4
November 10, 2012 at 06:32:20

Windows 7 has its own Memory Diagnostic tool (put 'Memory Diagnostic' into the searchbox and it will be the first option).

Just as a small aside, are your specs correct? running Win7 on less than 512Mb of memory?
Edit, reading your posts again I suspect you have just not updated them recently....

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


Report •

#5
November 11, 2012 at 03:36:31

Hi JohnR - I have 2.75GB of RAM. I ran a memory test and it came up with no issues. the machine is only couple of years old and came installed with Win7 - i didn't upgrade to Win 7. I have run all the hardware tests and it seems fine, so I am thinking it's something that's an issue with Win7.

However, at the moment it appears to be running ok, I am not having the issue starting up - but I have said this before and then it will happen again. It's very erratic!


Report •

#6
November 11, 2012 at 04:40:10

If your memory and hard drive tests report everything is Ok then your problem may be with a small system file or registry error. Try a System Restore to a point before the problem first began. Use 'show more restore points' if needed.

You have to be a little bit crazy to keep you from going insane.


Report •

#7
November 15, 2012 at 21:46:59

Thanks for all answers - I've been traveling so hence the delay in trying these out. I have run all suggested hard drive/memory tests - thanks for that, and came up with nothing. I have tried a system restore somewhere along the way (I've been trying all sorts of things for past couple of weeks so can't remember when but it was one of the first things I tried before I did the Windows Repair from the Windows disc).

I actually thought things had improved, but it's started happening again. It's fine once it starts up properly. But I might have to go through 2 or 3 failed start ups before I get to that point, and I wonder how long it's going to be before it will just give up and blue screen on me?

I don't really know what else to do other than re-install Windows - but then I will lose my Office software. I had this through a special company offer where I worked and only allowed to use the license key twice which I have already done.

I have this CCleaner on my desktop, I downloaded it after reading about it on a post elsewhere on this site, but not sure if running that will do anything?


Report •


Ask Question