Solved I can't install new programs on my computer

July 13, 2011 at 05:40:57
Specs: Windows 7, 8 GB

I am unable to install new programs on my computer! The program seems to download without difficulty but when I hit "Run" to complete the installation, Notepad was opening. Now I get a message saying that the computer doesn't recognize that extension! I have no idea how to fix this problem.
Thank you SO much for your help!
otl400

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✔ Best Answer
July 13, 2011 at 17:41:14

The msi file extension is a Windows Installer file (nothing to do with Media Player).

Go here, scroll down to the msi fix and download it to a folder:
http://www.sevenforums.com/tutorial...

Next go to the above file (named "Default_MSI.reg") file and double click it. OK all prompts and your msi file association issue should be fixed - if not restart computer and see if that now fixes the issue.

Always pop back and let us know the outcome - thanks



#1
July 13, 2011 at 08:45:59

What are you downloading & from where?

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#2
July 13, 2011 at 16:26:05

Save the file somewhere instead of running it, then let us know its file extension.

Always pop back and let us know the outcome - thanks


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#3
July 13, 2011 at 17:33:27

I'm downloading Xmarks from the Xmarks website: http://download.xmarks.com/download...

I Save it to my Download folder and when I attempt to RUN the program to install it, this is the message that comes up:
"The selected file has an extension (.msi) that is not recognized by Windows Media Player, but the player may still be able to play it. Because the extension is unknown by the Player, you should be sure that the file comes from a trustworthy source.
Do you want the Player to try to play this content?
Don't ask me again for this extension (.msi). "

I tweaked something awhile back because I couldn't download any new programs and changed how programs were opened. That was the wrong thing to do and I don't remember now how I did that?
I'm at a complete loss and know just enough about computers to get myself in trouble!
Thank you for your help!!!!


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Related Solutions

#4
July 13, 2011 at 17:41:14
✔ Best Answer

The msi file extension is a Windows Installer file (nothing to do with Media Player).

Go here, scroll down to the msi fix and download it to a folder:
http://www.sevenforums.com/tutorial...

Next go to the above file (named "Default_MSI.reg") file and double click it. OK all prompts and your msi file association issue should be fixed - if not restart computer and see if that now fixes the issue.

Always pop back and let us know the outcome - thanks


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#5
July 13, 2011 at 21:32:06

Yep, definitely a file association problem. Derek's response should straighten things out.

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#6
July 14, 2011 at 09:28:48

Hi Derek,
Thank you so much for your help, I really appreciate it! I went to the Windows 7 Tutorials and double clicked on the .MSI. A box comes up that I can either Run or Save. I hit "Run" and the info downloads and then another box opens up to download. When I hit "Run" on that box, Notepad comes up. Same thing happens when I hit "Save". I "Save" the download (it goes into my download file on this computer) and when I go to the download file and double click that, another box comes up. I hit "Run" and again up comes Notepad!
That is what has been happening for quite some time now. I get Notepad instead of being able to download the program correctly.
Do you have any ideas how to correct that?
Again thank you sooooo much for your assistance!
Annie

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#7
July 14, 2011 at 11:16:03

Just to make sure I'm understanding right, did you download the msi fix I suggested and did that eventually say that the information had been entered into the registry? The fix is a "reg" file.

Assuming you did that, after downloading your msi file from xmarks and saving it, double clicking it should just start the install.

Always pop back and let us know the outcome - thanks


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#8
July 15, 2011 at 06:20:59

The msi fix should sort it out, so we need to know that whether this went in properly. Registry cleaners might create other issues.

Always pop back and let us know the outcome - thanks


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#9
July 21, 2011 at 04:38:43

THANK YOU you to Derek and everyone who attempted to help me! Nothing seemed to work so I did a fresh install of Windows 7 this afternoon. Now everything is working again! Once more thank you all for your help and kindness.
Annie

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#10
July 21, 2011 at 11:39:14

Thx for popping back to let us know but maybe system restore would have worked without the need to re-install. Anyhow, all's well that ends well.

Always pop back and let us know the outcome - thanks


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#11
July 22, 2011 at 17:43:10

Hi Derek,
I may be using the wrong words. I used the System Restore on my computer and used the Windows 7 discs that Microsoft sent me when I bought the computer. It originally had Vista on it but when I bought the computer they promised to send the Windows 7 discs, and they finally did! After the System Restore and Windows 7 discs were installed I had to re-install all of my apps (like anti virus, Roboform, etc...). Everything works very well now. Did I use the right terminology when I said I did a fresh install of Windows 7? Anyway thank you for all of your help, I appreciate it very, VERY much. I know just enough about computers to get myself in trouble (completely self taught)!
Annie

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#12
July 22, 2011 at 18:16:52

System Restore is a Windows feature which is available in both Vista and Win7. When using this you restore the situation to what it was just before you hit trouble (by date/time). The advantage of this is doesn't take too long and you just sit back and wait. It also keeps your own programs and data intact. It might have fixed your problems.

Sounds like what you did is a clean install which is a much more ambitious and takes a lot longer. Some might say "sledge hammer to crack a nut" LOL.

I'm surprised the msi fix didn't work out but like I said, all's well now, and that's what matters. Glad to have helped.

Always pop back and let us know the outcome - thanks


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