I cannot open any web browser

January 10, 2011 at 14:47:44
Specs: Windows 7 Professional 64bit
Hello I have an issue on my boss's machine where I can't open any web browsers. Windows says it cannot find the .exe file even if i go directly to the file. The machine will open any other .exe file, just not one that opens a web browser.

edited by moderator: remove un-requested log


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#1
January 10, 2011 at 17:45:59
Might be some sort of deal to stop people from using browsers?

Why did it take me over a year to phone in a problem to ATT?


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#2
January 11, 2011 at 06:14:02
You can try to use this ping tool to troubleshoot this problem, maybe it's just caused by minor problem.

Hope this helps.


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#3
January 12, 2011 at 06:15:36
It's not so much an issue of the network on working as I can have programs like Java run updates and I am able to access network resources. It seems that something is causing windows to not see the .exe files that launch the browser. I have Internet Explorer, Firefox and Chrome on the machine and they all have the same error message that says "Windows cannot find 'C:\Program Files (x86\Internet Explorer\iexplore.exe.' Make sure you typed the name correctly, and then try again"

This is frustrating because the .exe files are there. I even get that message when I try to open them directly from the folder.


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Related Solutions

#4
January 12, 2011 at 06:58:50
Advise you to scan that computer by using antivirus and anti-malware program with latest signature, afraid it's caused by worm/virus/malware infection.

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#5
February 2, 2011 at 05:03:25
I'm having exactly the same problem on a computer I'm fixing. Browsers will not open. Other programs run just fine, updates connect to the internet, IP addresses are good. Even when the browser file itself is opened from the folder Windows cannot find... I get the same from both Google Chrome and IE8. I'm guessing it's probably a registry issue, but I'm not sure where to look to find it. Something makes me think that it's leftover effects from a virus, but I'm not sure. I'll keep plugging away at it and post anything I figure out.

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#6
February 2, 2011 at 20:59:25
Start your own post. Your question, new post.
Run Malwarebytes.
Uninstall chrome and reinstall and/or try Firefox.
I believe there is a repair internet explorer option under programs/windows components (I am not on a W7 machine right now)

You have to be a little bit crazy to keep you from going insane.


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#7
February 10, 2011 at 06:37:28
I finally solved the issue. Sure enough the Virus that was on the machine had changed the registry to look for a fake file in all 3 browsers. All 3 browsers have an execution value in the registry. You will find all 3 in the same place. Below is the location for all 3, but what i have pasted below is from this computer so it only shows the location of Internet Explorer. There should only be 2 reg keys in each browser folder, one saying (Default) and the value should be (value not set), and the second is ExecuteOptions and the value is 0x00000001 (1). Anything else just delete.

These Keys are located at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe (this is for Explorer the rest will be here too)

Hope this helps.


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#8
February 25, 2011 at 15:47:13
I have the same issue on a clients machine. Scanning now...


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#9
March 14, 2011 at 11:02:21
so what to do if malware effected

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#10
March 14, 2011 at 20:52:35
Reread above.
Run Malwarebytes.
Uninstall and reinstall Chrome or Firefox.
Reset Internet Explorer.

You have to be a little bit crazy to keep you from going insane.


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#11
June 23, 2011 at 02:53:12
well... i looked where toak said and i only have one thing under their and it still doesn't work.


ive been haveing the same problem for months, ive tried many diffrent malware andvirus searchers and nothing helps!


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#12
July 12, 2011 at 08:39:09
Yep, if you think it's registry problem, then should run registry cleaner to fix problem or reinstall your OS in worst case.

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#13
July 12, 2011 at 16:19:17
To All: Run Malwarebytes to remove the offending infection and then run a system restore to a date WELL before the problem began to reset the registry AND system files to their unaffected state. The rerun Malwarebytes to be sure all is removed.
THIS method will accomplish the fix without messing with the registry manually and without the risk of a registry cleaner which are both a real risk, especially for those who do not completely understand their registry (most of us).

You have to be a little bit crazy to keep you from going insane.


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