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HP laptop stuck- Hp logo and window 7 logo

December 22, 2010 at 11:20:35
Specs: Windows 7, 4

Will be at the HP Laptop tonite-nieces laptop. But what she is describing to me is that for the past 2 days a blue screen appears...it flashes to quickly for her to see all..but says something like there is a Problem with Windows 7 and it will not go any further. So she tells me it stays between the HP logo screen and goes to the Windows 7 logo. Keeps on doing the same. I will be there tonite to do troubleshooting. Any ideas?

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#1
December 22, 2010 at 12:18:06

yes, download a recovery CD and burn it to disk.
http://neosmart.net/blog/2009/windo...
Put it into the problem laptop and click on repair my computer

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
December 22, 2010 at 13:05:08

thanks i'll try that and let you know

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#3
December 22, 2010 at 13:38:07

First:
With reference to post # 1 by XpUser4Real :
You will need to install a bit torrent client like uTorrent to be able to download as the links are torrent links.

Also the link below shows the limited actions you would be able to take with such a disk:
http://windows.microsoft.com/en-US/...

Second:
Before you try that CD you may want to try the options available in safe mode.
To do that:

Press and hold the F8 key as your computer restarts. You may need to restart and retry again if you do not hit the key at right time.

Once you have done the above you will see an options menu from which you can select a number of options.
The option to try is the "Last Known Good Configuration (advanced)".
If this does not work then use the CD mentioned in post #1 by XpUser4Real

___________________________________________
When everything else fails, read the instructions.


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Related Solutions

#4
December 22, 2010 at 18:46:04

"I will be there tonite to do troubleshooting. Any ideas?"
His suggestion while not spelled out in the exact words basically is to download this before he went so that he will be ready for any contingency. He was giving the poster the benefit of knowing somethings about the problem since he was the one called in to 'look' at it.

You have to be a little bit crazy to keep you from going insane.
This site is about helping people, lets keep it that way.


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#5
December 23, 2010 at 09:14:43

I found the Repair cd that i created when the Laptop was new-12 months ago...Inserted it and System Recovery Options appear...went thru all options...no errors with HD or memory. Says unable to repair Windows. I guess I will have to wipe out and reinstall Win7. Any other suggestions before i do this?
thanks

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#6
December 23, 2010 at 10:08:44

Did you try the F8 option indicated in post #3?
(this relies on the recovery mechanism installed on the hard drive)

Did you try these in the following order (either via F8 or your recovery CD)?
(these rely on the recovery mechanism on your CD)

1. "Last Known Good Configuration (advanced)"
2. "System Restore"
3. "Startup Repair"

If they all failed, there might just be a possibility that your recovery disc (or the recovery mechanism installed on the hard drive) might have problems?

In that case you might want to try the recovery CD pointed to in post #1 and detailed in post #3 with regards to how to download it. Once you have downloaded that recovery CD you will need to burn it to a CD. As it is an ISO image you will have to select the "burn image" option of your CD writing software when you burn it.


You said:
I guess I will have to wipe out and reinstall Win7.
By that do you mean recovery to factory defaults using the built in recovery partition or a clean install?

___________________________________________
When everything else fails, read the instructions.


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#7
December 23, 2010 at 12:27:27

HP supply a recovery parttion which can be accessed by repeatedly pressing F10 at startup this will elad you to the recovery system
it will wipe all files on the c; drive,

i hate computers!
but cant help myself....


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#8
December 27, 2010 at 13:14:50

F10 just brings me to the BIOS

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#9
December 27, 2010 at 14:29:18

http://h20331.www2.hp.com/Hpsub/cac...

try F11 not F10

___________________________________________
When everything else fails, read the instructions.


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#10
December 31, 2010 at 19:25:13

thanks everyone for all the help. Could not repair or recover Win7..so had to format and reinstall. Was able to save the files before formatting. Now all works fine.

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