HP laptop restore problem

January 13, 2013 at 21:39:19
Specs: Windows 7 Home Premium 64 bit, AMD E300 APU 1300MHz/ 4 GB

HP 2000-351NR Laptop with an AMD E300 APC 1300MHz, Dual Core CPU. 4 GB of RAM (PC3- 10600). Windows 7 Home Premium.

I have been handed a laptop with an issue that I have as yet been unable to solve. It seems that the owner of the laptop decided to do a system recovery without having recovery software on a disc or flash drive. Once he did the recovery a Windows Boot Manager window opens up and says "Windows failed to start. To fix the problem put in Windows installation disc and run Repair." After this, it says File: \Boot\BCD, Status: 0xc0000225, Info: An error occurred while attempting to read the boot configuration data.

I put in a Windows 7 Home Premium disc that I had and ran the repair option. It found two partitions of the exact same size (79989), one listed as C: and the other as Unknown.On the unknown, it found a problem and fixed it, but the system did not boot up and the above mentioned screen showed up again. When I tried to run it on the C:, it says that it cannot be run and wants to send Microsoft the error report.

Short of getting in contact with HP and attempting to get a recovery disc, I am at a loss as to how to correct this problem.

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January 13, 2013 at 23:39:49

Wiping the drive completely of all it's partitions and then re-installing Windows (or doing a factory recovery) should fix that. If it doesn't I would suspect the hard drive of being faulty, in which case you need to test it with the drive maker's diagnostic software which loads from a boot CD.

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January 14, 2013 at 18:53:24

You should run the repair disk at least three times. It might drill its way through.

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January 15, 2013 at 21:58:59

The OS is Windows 7 Home Premium 64 bit.

The repair disk that I am using is an installation disk for Windows 7 Home Premium. I am using the repair option. I tried several times to fix it with the repair option. I am reluctant to wiping the partitions completely as I do not have a copy of the Windows Product Key for the computer. (The sticker is so faded that I cannot read anything on it.)
A factory recovery is what was tried to be done in the first place and it did not work.

I believe that I can get the recovery disc from HP without too much of an issue but am trying to find a way to do this without cost if I can. Any suggestions?

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