How do you retrieve blue screen message on crash?

January 26, 2013 at 18:00:24
Specs: Windows 7 Pro, core-2 duo/ 4GB

Just installed Win7 Pro on my Motion Computing LE 1700 after being totally disgusted with Win8 Pro. Just had too many problems with it on Win8. It's fine to send Microsoft the information after the crash, but that doesn't especially help me to diagnose and correct what's wrong. Is there any way to retrieve Blue Screen message? Just not quick enough with camera.

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January 26, 2013 at 18:22:21

Disable the auto-restart feature.

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January 26, 2013 at 19:24:35

Copy & paste the dump file onto your desktop & then upload it to a site of your choosing or use Image Uploader.
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
Image Uploader
How to use

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January 27, 2013 at 06:16:54

Thanks everyone. Just noticed an app in ZoneAlarm that supposedly will capture these screen shots. Since I've had problems with SystemMechanic (which the fine people at ZoneAlarm sold me) I'm a little hesitant to use anything from that source, except their firewall. Now if I disable auto restart, how do I restart after retrieving the info I need for diagnostics? Just push the power button to shut down, then power-up? Or is there another option? Thanks again for your responses. You have been very helpful.

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January 27, 2013 at 07:53:07

Your blue screen messages are saved in the System Event Log. I think it's Event ID 1001. Optionally, you can do what Johnw suggests, and share your minidumps. Then someone with the appropriate tools can retrieve more information from the dumps than the blue screen provides.

As for the blue screen, I'd just let it restart and dig the information from the Event Log and/or the dumps, if just because Ctrl+C/Ctrl+V is so much easier than trying to remember five arbitrary hex numbers. That said, the power button should do nicely, assuming you wait until the dump finishes.

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January 27, 2013 at 11:32:26

We get quite a few issues on these boards where people have used System Mechanic. Like most "fix-all" programs - best avoided.

Always pop back and let us know the outcome - thanks

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January 27, 2013 at 13:34:06

All of the above answers will work.

My personal preference is going into the eventviewer BUT if that is a problem, as in the machine will not allow you to get into the OS, you can usually get the f8 option menu up and hit disable reboot on crash. This will keep the BSOD up.

Another way to go about it is to use a PE disk of some kind (I prefer the UBCD for basics, but Ive made my own PE environment) and access the dump file. Accessing the dump file will give you all the information you need for when the machine died and what was happening at the time of death.

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January 27, 2013 at 17:00:26

Thanks, I did some poking around to see if any of the zif cables were loose, which could cause the display to stop responding...? Pulled the ribbon out of the HDD (oops!) and had some difficulty getting it back in, but succeeded. Now seems to be running a tad slower, and some funky things are happening while trying to log-on to Outlook, and typing into text boxes. The cursor sometimes disappears or doesn't respond to a mouse click in text box..."left-right" arrow keys seem to be intermittently not working or work after a long delay...

Really baffled at this message on start-up: "Yukon PXE v6.23.2.3 (c) 2003-2007 Marvell (R) (20070914) Pre-boot Execution Environment (PXE) v2.1 (c) 97-2K Intel Client MAC Address000 02 3F FE D3 5B DHCP GUID: 6D" Any ideas?

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January 27, 2013 at 17:35:38

"Any ideas?"
Yep, refer my post #2.

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January 27, 2013 at 17:57:03

Thanks Johw. OK, did the first part...waiting for another crash.

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January 30, 2013 at 19:20:01

Oh great! Now I can't even read the msg on the blue screen. It is all jumbled. Went and downloaded "Driver Update" before I checked it out on Google.

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February 3, 2013 at 16:30:58

Found an app in the ZoneAlarm menu to save “screen-shot” info & it apparently got a couple blue screen saves. Found an app in the ZoneAlarm menu to save “screen-shot” info & it apparently got a couple good blue screen saves. Going to try to upload them to the site…Let you know how it goes.

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