hidden files virus removal help please

January 11, 2013 at 22:09:03
Specs: Windows 7
i recently brought my laptop computer into best buy and they told me that they believe i have a virus that blacks out my background and wont let me change the theme on my background. it also has hidden my pictures. the guy at geek squad said he cant tell me how to fix it but the nickname for the virus is hidden files virus and if i google it i can figure out how to take care of it.does anybody know this virus and how to remove it and get my pics and background back.

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#1
January 11, 2013 at 23:06:18
"and if i google it i can figure out how to take care of it"
He is right, providing we have the EXACT name of the virus. There are trillions of combinations when dealing with malware, so I just googled & I don't think we have the EXACT name.

2 ways of handling this, we can start repairs or check to see what malware is on the comp. I prefer to go down the malware/infection path first.

1: Run ComboFix & post the log please.
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...
http://www.techsupportforum.com/sec...
http://www.forospyware.com/sUBs/Com...
A guide and tutorial on using ComboFix
http://www.bleepingcomputer.com/com...
Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.
If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.
Can't Install an Antivirus - Windows Security Center still detects previous AV
http://www.experts-exchange.com/Vir...
We are almost ready to start ComboFix, but before we do so, we need to take some preventative measures so that there are no conflicts with other programs when running ComboFix. At this point you should do the following:
* Close all open Windows including this one.
* Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. Instructions on disabling these type of programs can be found in this topic.
http://www.bleepingcomputer.com/for...
Once these two steps have been completed, double-click on the ComboFix icon found on your desktop. Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.


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#2
January 12, 2013 at 02:41:07
I found this on google and seems to be a viable cure for the problem:

Hey guys, I signed up just to let you know I found a solution for this, at least in my case. I ran into the same deal today, the virus hid all the files on the hard drive. From a command prompt dir shows nothing, you have to dir /ah everything. I too was worried about just mass changing everything with attrib.

I started doing my normal cleanup and the first thing I did was run Kaspersky's TDSSKiller rootkit removal tool. It found and cured an infection, and when I rebooted the PC the file structure amazingly looked normal again. Desktop icons are still hidden, but the root of the C drive looks normal. So a repair install may not be necessary. Still cleaning up the infected system but I was shocked to see the hidden files go back to normal.

Here's a link to the utility I'm talking about (you could also probably use GMER). I've been using this on all infected PCs I clean (maybe 10 a week) and I'm seeing like 30-40% of them infected with this rootkit lately.

http://support.kaspersky.com/2663

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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