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Hard Disk Failure! Crystaldiskinfo reports BAD health.

April 17, 2012 at 16:40:07
Specs: Windows 7, Intel Core2 Duo 1.80GHz / 2 GB

Please Help me!!! I got error message in windows 7 stating that Hard disk failure and start back up process. Then I googled it and ran "crystal disk info"
It reports BAD health status. Will you please explain me the problem and how can I rectify it if there is any chance. Also what I can do to prevent loss of data and can I recover after the hard disk failure. The following is the report generated.

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CrystalDiskInfo 4.6.0 (C) 2008-2012 hiyohiyo
Crystal Dew World : http://crystalmark.info/
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OS : Windows 7 Ultimate Edition [6.1 Build 7600] (x64)
Date : 2012/04/18 4:37:49

-- Controller Map ----------------------------------------------------------
- ATA Channel 2 (2) [ATA]
+ Intel(R) ICH8M Ultra ATA Storage Controllers - 2850 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
+ Standard AHCI 1.0 Serial ATA Controller [ATA]
+ ATA Channel 0 (0)
- WDC WD2500BEVT-75A23T0 ATA Device
- Optiarc DVD+-RW AD-7640A ATA Device
- ATA Channel 1 (1)
- ATA Channel 2 (2)
- O2Micro Integrated MMC/SD controller [SCSI]
- O2Micro Integrated MS/MSPRO/xD Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) WDC WD2500BEVT-75A23T0 : 250.0 GB [0/2/0, pd1]

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(1) WDC WD2500BEVT-75A23T0
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Model : WDC WD2500BEVT-75A23T0
Firmware : 01.01A01
Serial Number : WD-WXE1A4075805
Disk Size : 250.0 GB (8.4/137.4/250.0)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 488397168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/300
Power On Hours : 6028 hours
Power On Count : 2648 count
Temparature : 41 C (105 F)
Health Status : Bad
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : 80FEh [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000007 Read Error Rate
03 154 150 _21 00000000050B Spin-Up Time
04 _98 _98 __0 000000000B54 Start/Stop Count
05 129 129 140 000000000231 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 _92 _92 __0 00000000178C Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _98 _98 __0 000000000A58 Power Cycle Count
BF __1 __1 __0 000000000488 G-Sense Error Rate
C0 200 200 __0 000000000147 Power-off Retract Count
C1 _83 _83 __0 0000000561E8 Load/Unload Cycle Count
C2 102 _87 __0 000000000029 Temperature
C4 192 192 __0 000000000008 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate
F0 _93 _93 __0 0000000015C7 Head Flying Hours
F1 200 200 __0 0003735CCDDE Total LBAs Written
F2 200 200 __0 000624C85C85 Total LBAs Read
FE 200 200 __0 000000000000 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 003F 003F 0000 0000 0000 Bz?..7.......?......
010: 2020 2020 2057 442D 5758 4134 4134 3037 3538 3035 WD-WXE1A4075805
020: 0000 4000 0032 3031 2E30 3031 3031 5744 4320 5744 ..@..201.01A01WDC WD
030: 3235 3030 4245 5654 2D37 3233 3233 5430 2020 2020 2500BEVT-75A23T0
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00 ..../.
050: 4001 0000 0000 0007 3FFF 003F 003F FC10 00FB 0110 @.......?....?......
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000 ...........x.x.x.x..
070: 0000 0000 0000 0000 0000 1F06 1F06 0000 004C 0040 .................L.@
080: 01FE 0000 746B 7F09 6163 BC09 BC09 6163 207F 0021 ....tk..actI..ac ..!
090: 0021 0080 FFFE 0000 80FE 0000 0000 0000 0000 0000 .!..................
100: 5970 1D1C 0000 0000 0000 0000 0000 0000 5001 4EE6 Yp..............P.N.
110: AAD0 BAAF 0000 0000 0000 0000 0000 0000 0000 4018 ..................@.
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000 @................)..
130: 0000 0000 0000 16E5 0000 0000 0000 0000 0000 0000 ....................
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000 ....................
150: 0000 0000 0000 0000 1028 4000 4000 0000 0000 0000 .........(..@.......
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
200: 0000 0000 0000 0000 0000 7037 7037 0000 0000 0000 ............p7......
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000 ....................
220: 0000 0000 101E 0000 0000 0000 0000 0000 0000 0000 ....................
230: 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 ....................
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
250: 0000 0000 0000 0000 0000 B5A5 ............

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 07 00 00 00 00 00 00 03 27 .../...........'
010: 00 9A 96 0B 05 00 00 00 00 00 04 32 00 62 62 54 ...........2.bbT
020: 0B 00 00 00 00 00 05 33 00 81 81 31 02 00 00 00 .......3...1....
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32 .....d.........2
040: 00 5C 5C 8C 17 00 00 00 00 00 0A 32 00 64 64 00 .\\........2.dd.
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00 .......2.dd.....
060: 00 00 0C 32 00 62 62 58 0A 00 00 00 00 00 BF 32 ...2.bbX.......2
070: 00 01 01 88 04 00 00 00 00 00 C0 32 00 C8 C8 47 ...........2...G
080: 01 00 00 00 00 00 C1 32 00 53 53 E8 61 05 00 00 .......2.SS.a...
090: 00 00 C2 22 00 66 57 29 00 00 00 00 00 00 C4 32 ...".fW).......2
0A0: 00 C0 C0 08 00 00 00 00 00 00 C5 32 00 C8 C8 00 ...........2....
0B0: 00 00 00 00 00 00 C6 30 00 64 FD 00 00 00 00 00 .......0.d......
0C0: 00 00 C7 32 00 C8 C8 00 00 00 00 00 00 00 C8 08 ...2............
0D0: 00 64 FD 00 00 00 00 00 00 00 F0 32 00 5D 5D C7 .d.........2.]].
0E0: 15 00 00 00 00 00 F1 32 00 C8 C8 DE CD 5C 73 03 .......2.....\s.
0F0: 00 00 F2 32 00 C8 C8 85 5C C8 24 06 00 00 FE 32 ...2....\.$....2
100: 00 C8 C8 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 C8 19 01 7B ...............{
170: 03 00 01 00 02 4F 05 00 00 00 00 00 00 00 00 00 .....O..........
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 67 ...............g

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15 ...3............
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00 ................
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00 ................
030: 00 00 07 00 64 64 00 00 00 00 00 00 00 00 09 00 ....dd..........
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00 ................
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00 ................
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 BF 00 ................
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00 ................
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00 ................
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00 ................
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00 ................
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00 ................
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 C8 00 ................
0D0: 00 00 00 00 00 00 00 00 00 00 F0 00 00 00 00 00 ................
0E0: 00 00 00 00 00 00 F1 00 00 00 00 00 00 00 00 00 ................
0F0: 00 00 F2 00 00 00 00 00 00 00 00 00 00 00 FE 00 ................
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 D5 ................


See More: Hard Disk Failure! Crystaldiskinfo reports BAD health.

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#1
April 17, 2012 at 17:32:30

I never heard of Crystal disk. Download and run the drive fitness tool from the manufacturers site for your brand.

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#2
April 17, 2012 at 17:47:57

I've been using CrystalDiskInfo for years. If it reports the drive as bad, it's most likely bad, & it's unlikely it's repairable. Get all your files off of it ASAP.

http://crystalmark.info/software/Cr...

But as OtheHill suggested, you should double check by running the diagnostic software available from the HDD manufacturer.

http://support.wdc.com/product/down...


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#3
April 17, 2012 at 19:57:54

Agreed on both accounts. FIRST back up everything you cannot afford to loose IMMEDIATELY. With a second copy of your files you will be under less stress since the drive could die or get really bad really fast. By all means run the hard drive mfg's utility to test the hard drive further, but understand that depending on what is going bad, every read/write to the disk you do could make it worse so a little extra insurance could go a long way. From what riider says about the report you already got, I would lean towards replacing the drive ASAP for peace of mind and it will also be easier to do with the current drive still working.

You have to be a little bit crazy to keep you from going insane.


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#4
April 18, 2012 at 19:06:41

Rules for hard drive use.

1. Never have your critical files only in one location. Always backup to a second drive in a desktop, external hard drive, online data storage, USB memory stick or burn to CD/DVD.

2. In the case there is a message that indicates the drive is failing do not hesitate to get the drive replaced after making sure of the data backup.

3. If data has not been backed up immediately perform one prior to doing any testing on the drive. Depending on the type of failure the stress of testing can cause the drive to fail and this could prevent any possibility of data recovery.

4. The chance of a drive failure seems to increase with either not having backups or when you have just completed a project (Murphy's law - when you can't afford to have a failure it usually happens.).

After years of doing data recovery I have seen many users who did not consider backups since it could not happen to them. Many of them were bad enough that the only recovery method was to consider sending the drive to a specialist where the costs start at $500-1000.

Save your data and your sanity and backup the files.

Rich


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