Solved dropped computer, now blue screen checking disc

February 7, 2013 at 06:15:32
Specs: Windows 7, AMD Athlon X2

Hi, I was helping my aunt with her computer and I have a problem. She has had an annoying box on her desktop saying her windows wasn't genuine. I had to raise the computer to read the windows key code. When I went to put the computer back down on the desk it slipped and fell straight down onto the desk (only a few inches). It seemed ok. I reentered the key code and windows accepted it, that's when the problems started. The whole system slowed way down. I tried to restart it. The blue screen came up after the windows screen and said it needed to do a disc check. When the disc check started it just kept saying 'disc unreadable'.
Before I begin, would anyone know if this is a hardware, software or virus problem?

See More: dropped computer, now blue screen checking disc

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✔ Best Answer
March 19, 2013 at 08:31:26

I replaced the hard drive and all is well. When I removed the old drive and was examining it, I could hear something faintly rattle inside the case. I am guessing when it fell it jarred something loose.
I want to thank everyone for all of your help!

btw...her recovery disk was bad, so she is now running Ubuntu! Time for me to change over! lol

Thanks again!



#1
February 7, 2013 at 06:24:03

Likely the hard-drive was damaged when it was dropped. It doesn't take much impact to do so.

"Channeling the spirit of jboy..."


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#2
February 7, 2013 at 06:42:39

Could be the hard drive is damaged. Could be the partition files were simply corrupted. The fix is different for each.

Try running a hard drive fitness test on the drive first. The laptop may have an app in the setup files at start up to check it, or download and run a fitness test that is compatible with the brand drive inside the laptop.

If you don't know the brand, (likely), it is said that Hitachi has a fitness test that works on all brands. You download it and install it to a CDR or flash drive. Then boot to that media. You may need to change the boot order at start up. Enter the BIOS (setup) screens at start up to change them.

Does your Aunt have personal files that need to be recovered if the laptop needs to be reset to factory settings?


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#3
February 7, 2013 at 06:57:50

I guess I forgot to mention that it is an hp desktop. There are mostly pictures on the hard drive that I don't want to lose. What got me wondering about it in the first place was that it worked fine after the drop until I put in that key code. I don't know why it kept telling her she had a pirated copy of windows in the first place.

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Related Solutions

#4
February 7, 2013 at 07:43:02

Sometimes a repair facility will restore Windows using the wrong disk. Windows 7 has a feature to change the key while in Windows.

I suggest you try booting into Windows Safe Mode or last known good configuration.

If you can get to Windows then go to Manage> storage> Disk Management. Post all information listed for the C: partition.

If that doesn't work then I suggest you use a live version of Linux to access the computer. Live versions to not require installation. They run directly off the media they are on.

Linux Puppy is compact, Windows feel to it and is free. You can install to CDR or flash drive. Get the flash drive version from the link below. You should be able to copy any files to CDR or DVDR or to an external hard drive or second internal hard drive.

http://puppylinux.org/main/Overview...


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#5
February 7, 2013 at 08:18:32

Thanks so much for the info. I have a copy of Puppy Linux and will give it a try. Unfortunately, I have to leave for a couple of hours and I will have to put this on hold. I will let you know later on today what happens.

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#6
February 7, 2013 at 19:00:48

I was able to use Puppy Linux to retrieve all the needed files. But I still can't get into windows. I can get the safe mode screen to come up, but no matter what I select, it immediately goes into a disk check. The disk check comes up 'unreadable'. The only other option I get is for a disk repair. It ran for 2 hours today and I finally shut it down. Any other ideas or is the hard drive shot?
Thanks again!

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#7
February 7, 2013 at 21:32:54

It's best to test the disk from an outside source. The Windows 7 repair environment will do this. Linux has several testing programs you can use. I like the Parted Rescue environment. But Puppy may have a drive tester too. Seatools for DOS is another. You want something that will do the extended self-test and ideally repair sectors. If that fails you can clone the drive using Clonezilla on a linux disk, or easeus Todo in Windows. But at least you have your pics.

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#8
February 8, 2013 at 03:31:41

Try running Seatools or Hitachi fitness test.

The only way to know if the drive is damaged is to run a test.

The fact it can't boot is not a death knell. Pooched partition table could probably cause that message.


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#9
February 8, 2013 at 12:42:44

Ok, here's where I am now....... I used a Parted Magic boot disc. It initially passed the basic health test, but with the in depth test it completed with read failure.??? I tried to boot again in safe mode and all of the drivers load then it just sits there. I know one thing for sure, I really like Linux...lol

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#10
February 8, 2013 at 12:51:08

If the hard drive is under warranty (2-5 years), you will need to run the manufacturers fitness test BEFORE an RMA for replacement can be issued.

If you enter the setup and disable fast boot you should be able to see a model number for the hard drive. Google that number to find the brand. Some are self explanatory. IE: WD***** is Western Digital.

If the computer is still under HP warranty then contact them.


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#11
February 8, 2013 at 13:02:11

Thanks so much for all the help! You folks are great! I will check with her about the warranty and let you know.

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#12
February 8, 2013 at 15:17:44

One other possibility is to run the windows repair environment. This would be on a windows repair disk (downloadable at neosmart.net) or maybe on the hard disk under the F8 boot options. It could be that required system files were corrupted by the bounce. This might repair that. The longevity of the drive is still another issue though.

I had a good laugh at your linux statement. I love puppy, and the parted magic rescue environment is gorgeous.


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#13
February 8, 2013 at 15:37:11

I did run the windows repair (that was one of the first things I tried). It ran forever and never even flickered. Maybe I'll try the download.
I did talk to my aunt and she said no warranty (bought a refurb), but we'll just pick up a hard drive...no big deal. (glad of that ..lol)
I have sort of gotten out of the computer loop lately. I need to catch up and change operating systems. I do like Linux. It reminds me of the old dos. Ah, the good old days!
Thanks for the lessons. Every time a computer goes wrong I learn something new!

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#14
February 28, 2013 at 21:30:50

The HDD may have developed bad sectors. Use a disk scan tool to find if there are bad sectors.

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#15
March 19, 2013 at 08:31:26
✔ Best Answer

I replaced the hard drive and all is well. When I removed the old drive and was examining it, I could hear something faintly rattle inside the case. I am guessing when it fell it jarred something loose.
I want to thank everyone for all of your help!

btw...her recovery disk was bad, so she is now running Ubuntu! Time for me to change over! lol

Thanks again!


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#16
March 19, 2013 at 08:42:14

I don't think you ever mentioned what version of Windows was in use or the full model of the computer. I am too lazy to reread this entire thread.

You may be able to get a set of restore disks from the manufacturer of the computer at little or no cost.

Contact them via email with the request.

BTW, if Puppy was able to recover the files the hard drive may not be damaged at all. You could connect it again and run the hard drive fitness test that you may not have ever run. The test is run from the boot, so Windows doesn't need to be working.


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