Solved dont know whats wrong with my laptop running Windows 7

February 6, 2013 at 01:30:13
Specs: Windows 7
hi my laptop said it had found corrupt files when it was doing a scan but i did another scan because it crash dumped it or whatever its called like 2 or 3 times then scanned it with two different things an it didnt find it but now my version of windows has gone really old an said that dlll is missing an not sure what else is wrong with it can anyone help me also i tryed installing something that said would fix the missing dlll files but said i had to pay an want to know if theres any free ones i can download someone help me please

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✔ Best Answer
February 10, 2013 at 13:05:19
Lucy, everyone has added good perspective on your problem. The first thing is to make sure your files are safe. You can do this via puppy linux or by windows' own Safe Mode, which you get to by tapping F8 before windows begins to load. You then can try different restore points to see if one will work. the trick is to find a date that predates the problem.

Or you can do a Repair install if you have the DVDs. This will leave files and settings intact.

Or do a factory restore if all you have is the partition on the hard drive. But that will wipe out everything you've done since you got the machine. So make sure your data is backed up.



#1
February 6, 2013 at 03:23:38
Your best option now is back up all your data to another drive, then perform a Factory Recovery.

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#2
February 6, 2013 at 03:43:44
hey thanks how do i backup all of my stuff i have virgin media an they back up my stuff do i make sure its all backed up with them then reset it? or do you suggest i it differently an thankyou so much for replying

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#3
February 6, 2013 at 05:05:51
Make a CD or DVD with a Live Linux on it like Puppy Linux. Run it from the CD and do not install it on the hard drive. From within Linux, you can access your files on your hard drive and copy them to a USB drive. This way, when you do your Factory Restore and retrieve/restore your back from them, you will have a second copy in case it does not work, or something is missing or out of date.
I recommend you use Avast antivirus and keep Malwarebytes for occasional double check scanning if you suspect something has gotten through. NEVER respond to a pop up warning about a problem or infection unless you are 100% sure that the warning is actually from Windows or your antivirus program. There are many fake pop up warnings that if you click on them, will install malware. It is safer to close them and do your own scan with products you know and trust.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
February 6, 2013 at 09:14:21
If you want to try something a bit short of a total reinstall, go to control panel / system / system protection and revert to a system restore point - or just type system restore in the start menu. That might get you back to pre-problem days. Then do the scans again, taking careful note of the file they flag, but not deleting it until you check back here.

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#5
February 6, 2013 at 15:27:49
"found corrupt files when it was doing a scan"
What program was scanning it?

What is your main AV and what other programs have you been scanning with?

Always pop back and let us know the outcome - thanks


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#6
February 7, 2013 at 04:18:52
okay im going to try that thanks

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#7
February 7, 2013 at 04:19:48
i havnt got another drive need to get one before i do it but thankyou for your advice

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#8
February 7, 2013 at 07:04:38
You don't need another drive to revert to a restore point. That would be for creating a system image. The restore points should already be created; you just need to tap into them. Under that System Protection tab click on System Restore.

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#9
February 7, 2013 at 07:45:13
What were the answers to my #5?

"i tryed installing something that said would fix the missing dlll files but said i had to pay"
Be very careful about what you find on the internet, they are often scams and some are viruses.


Always pop back and let us know the outcome - thanks


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#10
February 7, 2013 at 08:00:34
If you've backed everything up then tap F8 key as computer boots and select repair computer from list.

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#11
February 10, 2013 at 10:13:47
i tryed to do a system restore an nothings changed

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#12
February 10, 2013 at 10:15:20
i wil try doin that then thanks but i am really worried that i might lose my photos an videos etc if i do

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#13
February 10, 2013 at 10:24:08
an the program i scanned it with was virgin media which is my broadband provider an my other security programs i have are microsoft security essentials

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#14
February 10, 2013 at 10:53:56
"Microsoft Security Essentials" and "Virgin Media" both run in the background. You should only have one doing this but you are probably OK to use the other one as an extra scan when you want to use it (like a second opinion).

I don't know how good the virgin media one is, but Microsoft Security Essentials gets fairly good press. On that basis I would keep them both installed but turn off the real time scanning in Virgin Media if you can. A website suggested that you uncheck the box enabling Anti Malware in the Anti Malware section of the user interface.

Always pop back and let us know the outcome - thanks


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#15
February 10, 2013 at 13:05:19
✔ Best Answer
Lucy, everyone has added good perspective on your problem. The first thing is to make sure your files are safe. You can do this via puppy linux or by windows' own Safe Mode, which you get to by tapping F8 before windows begins to load. You then can try different restore points to see if one will work. the trick is to find a date that predates the problem.

Or you can do a Repair install if you have the DVDs. This will leave files and settings intact.

Or do a factory restore if all you have is the partition on the hard drive. But that will wipe out everything you've done since you got the machine. So make sure your data is backed up.


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#16
February 11, 2013 at 05:32:33
thankyou to everyone who has helped im just going to try everything that you have all suggested an if i dont get anywhere then take it to a shop

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