Dell inspirion 5010 white screen

January 11, 2013 at 07:09:19
Specs: Windows XP

When I start up my computer the screen has no display. The screen will turn black then go completely white. This happened while I was using my laptop as normal. I tried restarting, taking the battery out, and pressing F8 when turning it on. Nothing seems to make it work. I just got a new printer and installed the software for that today. Not sure if that has anything to do with the issue. Thanks for your help.

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January 11, 2013 at 08:45:18

Do you get a POST screen when you first turn the laptop on?
Do you have a monitor you can hook into your laptop to see if it works correctly?

ASCII question, get an ANSI

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January 11, 2013 at 09:56:20

Answer to questions asked in #1 would definitely help.

As regards resetting you could try removing the power plug and battery, then holding the power off/on button in for about 20 secs. Probably won't help but perhaps a better option that what you tried.

Did this happen straight after you installed the printer? Hard to see why this would cause these symptoms but I guess it is possible.

Always pop back and let us know the outcome - thanks

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January 11, 2013 at 12:53:06

Thanks for your responses. This started happening about a half hour after I installed the printer. There's no prompt screen when I turn it on. It sometimes turns black the to white. I tried unplugging the battery and restarting. I don't have another monitor. Could I use another laptop? Some googling I have done suggests that the computer overheated. Could his be he case? If so how could I fix it? It looks like I might need to take the computer apart to cool it down?

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January 11, 2013 at 13:11:45

The usual symptoms are overheating is that the computer starts failing after it has been on a long time. What is happening on yours doesn't fit too well. No harm cleaning the case vents, fans and CPU heatsink if you can get inside.

We can't really be certain whether this is a hardware or software fault. It might be worth restoring the computer to a time just before this happened if a restore point is available (type System Restore in Search). If it cures the problem it would eliminate hardware from the equation. You would obviously then have to re-install your Printer (with fingers crossed LOL).

Always pop back and let us know the outcome - thanks

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