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Solved Dell Computer Windows 7 64 Bit Not Functioning

December 26, 2012 at 01:05:49
Specs: Windows 7

I have a serious problem with my Dell Notebook (Studio OS Windows 7)- Very slow boot process with Windows freezing as a light blue window (with only the mouse cursor present!)
Windows began to block occasionally about 3 months ago but it was possible to partially resolve the problem (successful boot and internet access) then by using the Startup Repair tool.I think that all this started after installing several Mcafee updates at which stage many other abnormal events began to take place as well: Mcafee Security Center did not open, following programs progressively began to stop working: Dell Dock, Driver Restore, Catalyst Control Center, Dell Wireless WLAN Card, Microsoft Windows not responding,Set Point has a problem,PDVDDXS.exe Application error.Is there a connection with Mcafee updates? On removing all Mcafee products using the MCPR tool, installing the antivirus program AVASTi followed by another program(System Mechanic) for cleaning my system ,this appeared only to accentuate and accelerate the above problem. How do I get my computer running again?
I have not generated any backups and possibly it may be necessary to restore the operating system to Factory Settings.I would like to avoid this if possible.Is it possible to generate a Rescue Disk using the Windows 7 Reinstallation CD supplied by Dell? I have also run the Diagnostic hardware assessment program and several messages of the following type were obtained:
Device Sata Disk S/N-Test Blocking
Error Code OFOO:1344
Msg:Disk-Block 6242312 Can't read;replace disk .
Is the HD failing and if so what can I do?

Please advise if possible. Many thanks, Matthew.


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#1
December 26, 2012 at 07:37:52
✔ Best Answer

From the error message you provided, yes your hard disk is failing. There is not much we can do to repair the damage, and from your description of the performance there is not much life left in the drive.

I would recommend backing up any important information from the laptop, and replacing the hard disk.

You can either do this yourself, or take the laptop to a local computer repair shop. This should not cost too much to do, depending on what size you want the new hard disk to be, and the dealer you are taking it to.

If you need help backing up data, or would like instructions on how to replace the hard disk, just post back here and I will try and help as best I can.

EDIT: I forgot to mention if the laptop is still under warranty, contact DELL. They should copy your data off the drive, and replace it with a working one.
EDIT2: Copy the data off the drive and contact dell for a replacement! My mistake!!


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#2
December 26, 2012 at 09:43:13

Your advice is very much appreciated.
Many thanks, Matthew

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#3
December 26, 2012 at 09:47:28

It appears you have a defective HDD. If you return it to Dell, be aware that they will NOT retrieve your data for you. Try running the drive diagnostic software. If you don't have a copy, it's available for free from the HDD manuafacturer's website (Seagate, Western Digital, etc)

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Related Solutions

#4
December 26, 2012 at 10:16:43

Best avoid programs like Registry Mechanic. They are are unnecessary, don't help and we often get problems on here to solve due to their use.

Always pop back and let us know the outcome - thanks


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#5
December 26, 2012 at 11:05:45

EDIT: 'I forgot to mention if the laptop is still under warranty, contact DELL. They should copy your data off the drive, and replace it with a working one.'
Oh my...I have NEVER seen Dell or any other manufacturer save the data off your defective HD and then send you a new HD WITH that information on it. Too many Eggnogs thomasad? LOL

The best thing to do, is YOU yourself or a qualified friend should save the important info off the defective drive BEFORE sending it back to Dell.
You can use a freebie like Recuva to get your files off.
http://www.piriform.com/recuva

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#6
December 26, 2012 at 11:27:43

I have edited the original post!! Thanks for correcting me

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#7
December 26, 2012 at 11:33:00

I'm only fooling with you...we ALL make minor errors...Wishing you and your family safe and happy holidays over this festive season...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#8
December 27, 2012 at 01:40:19

Replacing the hard disk is probably the only option.Please provide me with the instructions on how to do this.Many thanks for you help.Matthew

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#9
December 27, 2012 at 08:08:02

Use the following RUN and DOS commands.

Go to RUN and type sfc /scannow anf press enter if windows installation DVD is requested insert.

Then run a command prompt command chkdsk /f/r and press enter the Y and press enter. In case it is giving a message relating to not having admin privilege: Go to Start->all program->Accessories-> then right click on command prompt and select run as administrator and click Ok then type the above command.

Then restart the PC and scan for virus.

Please if the anti-virus installed on the PC is expired uninstall it and install another one preferable a licensed type. Update the AV DB and scan the PC completely.


Thanks.


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#10
December 27, 2012 at 08:36:04

I would ignore post # 9, you have a failing hard drive, running sfc /scannow and scanning for viruses is not going to fix it. As everyone else has suggested, replacing the hard drive is your only option.

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#11
December 27, 2012 at 09:37:07

Yes this is my only option.The other ideas are based on the assumption that my computer is functioning. Many thanks , Matthew

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