Can't restore files from Toshiba external HDD

February 4, 2010 at 17:52:44
Specs: Windows 7

We bought a Toshiba external hard drive at Best Buy 7 weeks ago. It came loaded with BackupSoft.exe. We backed up Office files and music we had on our Dell computer, which had Windows XP. The hard drive on the Dell crashed, so we bought a new Dell with Windows 7. The new computer recognizes the external hard drive (K drive), but we cannot restore our files. The backup software compressed or scrambled the files so they are not in a viewable format on the external. They have names like A00001.RIM. We assume they have to come back through the same software. When we try to restore with BackupSoft.exe, we select Restore on the Control Pad. We get a box to select Full Restore or File Restore. Whichever one we choose, we get another box to Select Backup Set. When we select a backup set, the “next” button is grayed out, and all we have is a “back” button. We don’t know if this is a compatibility problem with Windows 7, or if we need to download something, or if BackupSoft.exe doesn’t want to restore the files to a different computer. Toshiba is no help. BackupSoft.exe isn’t even mentioned on their website. All they reference is a different software Backup EZ, which is not the same thing. This is a brand new external HD, and there’s nothing on Toshiba’s website to support it. Does anyone have a suggestion for how we can get our files back? Please remember we are “notverytechnical”. Thank you in advance.

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February 5, 2010 at 10:09:34

A quick Google search of backupsoft.exe turned up this post (funny) and about the fourth one down appears to be a link to the software vendor and from there, a download page as follows:

A new install from there may get you a windows 7 compatible version.

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February 5, 2010 at 14:16:07

Thank you. We had found also. They offer backup software, but they do not offer the specific product BackupSoft, which is what we are having the problem with. The backup files are compressed, and need to be restored through the BackupSoft product.

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February 5, 2010 at 14:53:03

Almost certainly BackupSoft is not compatible with Windows 7, which is probably why it's no longer available and has been replaced.

I deliberately avoid using file-backup software. I prefer to back up manually so I can see the individual files on the backup drive without any messing about with software, and no risk of not being able to restore them.

See if you can find a friend or neighbour who uses Windows XP, and ask them if you can install BackupSoft on it.
Connect the external drive to their PC and run BackupSoft to restore the files.

In future, keep backup copies of your files as 'straight' copies by backing them up manually without using any proprietary backup software. The manual way may not be as quick or convenient but you won't ever find yourself in the position you're in now.

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February 5, 2010 at 15:04:21

Have you tried to copy and paste the files from the external drive onto a location on the internal drive and then trying to restore them. It is possible that the software is not recognizing the external drive as a source and by moving it, you might solve the problem.
Also, is there a 'help' or 'contact us' in the software that might direct you to the software vendor's site? Or a 'read me' file on the drive or installation CD in a folder that might get you in contact with the software vendor's site?

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February 16, 2010 at 14:31:34

There was a user manual PDF that came with the software, but did not have specific info that was helpful. Toshiba website sent us to an 800 number, and the 800 number sent us back to the website. We emailed Toshiba twice and got no response. Terrible customer service. We ended up buying PowerSuite from, and were able to recover all of our files from the old computer with the corrupted hard drive. From now on, we will use the Toshiba external HDD to copy files manually, and forget about the software that came with it, as suggested by pip22. Thank you very much to those who responded and provided advice.

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February 16, 2010 at 22:04:39

Thanks for the update.

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February 18, 2010 at 09:32:20

Did you ever figure that out? I am having the same problem. I backed up my files using the included backupsoft.exe, it backed up fine, then I installed a fresh install of windows 7 professional. I can see the backup files, but can't do anything with them. Has anyone come up with a solution yet?

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March 5, 2010 at 07:51:49

I have the Toshiba 1tb drive and saw that the files are .rim. So I searched around for some free backup software. I came across "FBackup". The URL is .
This allows you to save mirror images (exact copies) of any folders from the Windows Explorer hierarchy. You just need to setup a new folder on the Toshiba, "Fbackup". Then pick the folder (s) you want to save, like C:\Users on your main drive and save to the Toshiba folder, FBackup. You can save daily, weekly, etc.

I also am using AllWay Sync, free sync software. The URL is . This does the same thing. Just set up another folder on the Toshiba external drive, "Allway Sync". With AllWay Sync you get immediate and automatic updates to your file changes (within minutes). You can have it overwrite older file versions or preserve old versions in a special folder, in case you wish to retreive them. It has a nice interface. You can even change the skin to look like Vista, which I am using. You can select one way or bi-directional sync. With bi-directional, you can save to a removable media, like a flash drive for sync with another PC. Anyway, I can now use the Toshiba drive effectively. It is possible to get rid of the on-board virtual CD that contains the BackupSoft.exe with a download from Toshiba. But some users said that it may interfere with the drive's functionality, so I don't recommend it. You can just ignore the on-boeard software and delete the .rim files. It takes a few hours to move large folders with both Fbackup and AllWay Sync. One last note: The Toshiba 1tb drive does go to sleep a lot, so when you are working with Fbackup or AllWay Sync, be sure the drive is on. The white light needs to be lighted on the front of the drive. If it is off, just push the power button on the back twicee to turn it on.

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March 15, 2010 at 19:39:42

I'm in the same boat except I still run XP. I backed up all my files using the software that came with the Toshiba unit and now I can't open all those files with names like A00001.RIM.

Has anyone figured out how to do that or are my back-up files unopenable? In which case, what good are they as back-up files?

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March 15, 2010 at 20:11:00

See answer number 5 above

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April 26, 2010 at 19:14:57

Ok I also need help - I backed up my business computer to the Toshiba External HDD before I changed my operating system from Vista to Windows 7 and now I cannot restore any of my files. I can see the back up set, but the Next button is greyed out so I cannot select it. I called the support folks over at Toshiba and they are useless - a advanced Tech is suppose to contact me within 24 - 48 hours. UGGG I already wiped out my Vista and installed 7 so answer # 5 will not work in my case..

any thoughts?

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April 30, 2010 at 08:22:20

I also have the Toshiba but I used Norton Ghost to back up to it. When I tried to restore my files at first it gave errors about being unable to restore but when I set the Ghost software to "Run as Administrator" it worked fine. It is possible that your problem is the same i.e. lack of permissions to access the destination (restore)directory due to the new permissions of Windows 7.

Also on Windows 7 you can set the BackupSoft.exe to run as if it was running under previous versions like XP so that shouldn't be the problem (just change the properties if it is), same place you set run as administrator.

One last note: many camera's use .rim as the compression mode for their pictures so the pictures will be named something like A00001.RIM

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September 13, 2010 at 15:01:46

I'm also having trouble with my Toshiba External Hard Drive -
Can't even locate my files, except for one ( under Backup Software - Settings - Backup Software - Catalog Files). This one is an RCF file which I'm clueless as to how I can access.
Any clues on where my other backups might be and how I can access these files?

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September 19, 2010 at 16:47:35

Go to this link at Toshiba external drive support. Follow the steps t repair backup.

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September 19, 2010 at 22:44:31

there are soooo many problems reported with backup software on hard drives and usb drive/sticks that it seems quite obvious you should format your new drives and just use the win 7 backup system, it works well and is very backup software is perfect, but...why use a third party software when you have already bought and paid for an adequate well documented app that works very well.
start/all programs/maintenence/backup and restore.
also create an image while your doing the backup you will never regret having one available.
create a repair disk too while your at it.
and finally create a 2nd admin account.
4 things will go a long way to saving you lots of headaches and frustrations in the future.
1, backup to external drive
2, create system image from a fully setup and working OS on and external drive/usb
3, create a repair disk, cd or usb
4, create a 2nd admin account.

i hate computers!
but cant help myself....

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