Can't install Windows 7

March 29, 2011 at 16:15:49
Specs: Windows 7

I have a Gateway NV52 laptop with Windows 7 (no longer under warranty, go figure). I went to a website that obviously wasn't safe and it crashed my computer. I went through all of the steps to try and recover and then when that didn't work reinstall Windows. I had to order the recovery disks from Gateway and the installation went smoothly. It got to the point of "Installing Services" and then I got the BSOD it flashed really quickly but I think it was 0x000000E1 after restarting the computer it says, "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. Press "OK" to restart computer and then restart the installation" I even did another complete installation and got the same error. It should be noted that I can not get past the Windows 7 splash screen not even when in safe mode. (I mention this because I have found 'solutions' that direct me to my start menu.. it doesn't boot up far enough for me to try these solutions.) TYIA I appreciate it :D

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March 29, 2011 at 22:19:54

You could try a new hard drive and if that doesn't work than
I would think their is something wrong with the Recovery disk
they sold you.

I've used the Recovery Disc for my HP computer and installed
on a new hard drive without any problem.

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March 29, 2011 at 22:23:42

apart from the recovery there will be a disk with drivers, you may need to install specific drivers during the instalation..your hard drive may be loose, open the cover and chack the drive is connected, also check your memory is well seated, try with only one stick at a time.
then buy a new drive if you need to.

i hate computers!
but cant help myself....

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March 30, 2011 at 07:36:20

@cboy - Thanks, that's good to know because I'm starting to think my hard drive is damaged and I was afraid that the Gateway disks wouldn't work for loading an OS on a new blank hard drive

@princecorum- I forgot to mention that this is a laptop, I would have no problem checking the seating of my hard drive and memory sticks if I had desktop but the only time I attempt to take apart a laptop... I physically broke it eep LOL Also, Gateway sent me 4 disks: System Disk, Restore disk 1 and 2, and a Language disk. When I did the restore to factory defaults I used all 4 disks as I was prompted by the installation program. If you know how to take apart a laptop without destroying it, I'd appreciate that advice. Thanks for you help :)

I am trying one last time to reinstall from the Gateway disks and it keeps freezing and my light indicating that the hard drive is in use is on solid for long periods of time.

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Related Solutions

March 30, 2011 at 15:56:51

If you suspect the hard disk, maybe you can get into Safe Mode Command Line and run chkdsk /r. Or download the manufacturer's diagnostic (it may be on the Gateway disks already).

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March 30, 2011 at 17:16:20

I'm sorry I'm a bit of a newb, how do I get the command prompt? I had the option for 3 different safe modes but none of them gave me a command prompt. I tried every single F number and added ctrl, shift, and Fn (individually) and only two of the F keys did anything F2 gives me the start up menu (I think that's what it's called) where you can change the boot sequence and whatnot. Then F12 which gives me the option of starting in safe mode. The F10 was giving me the option to format before I went through the setup and it froze on me. Now the F10 doesn't do anything.
Again thanks for everyone's help!

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March 30, 2011 at 17:52:17

That format freezing business makes me believe there indeed is sector damage to the drive, or perhaps SMART damage. To get to Command Line Only in Win7, you generally have to press F8 immediately at the BIOS splashscreen - and I do mean immediately. Then you should be given Safe Mode options. If you can't, you can download disk tools to a live CD (such as Hiren's or Ultimate Boot CD) and do the diagnostics/repairs from there. But you may well have these tools somewhere on the Gateway disks.

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March 30, 2011 at 19:46:22

If your computer will allow do the command prompt paul1149 said to try.
Select command prompt - type - chkdsk /r - space between k and /
Requires a restart to begin.
I've never own a laptop. If you can't get into it easy, I would go to a repair shop for advice.
To get into Safe Mode I usually start tapping the F8 key right after I press the power button.

Safe mode thru the hidden Admin Account
1-Boot to Safe Mode by tapping the F8 key while booting
2-Choose safe mode, Press Enter
3-Select operating system, Press Enter
4-Click Administrator Account
5-Windows is running in Safe Mode, Click YES
6-At the Safe Mode Desktop, Things will look different.

If you can get this far.
1. Error Checking- CD not needed
Start - my computer - right click local disk (C) - properties - Tools Tab -
Error checking section - Check now - check mark both boxes - Start -
This requires a restart to begin.

2. Start - Run - type - sfc /scannow - OK
Don't forget the space between c and /
You will need the Recovery CD if any thing is found wrong.
Don't insert unless asked for.
mention the memory and I wondered about that but I'm short on experience for the problems memory can cause.

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April 5, 2011 at 09:27:53

Thanks for everyone's help but still having major issues. I am furious with Gateway and I will for sure never buy from them EVER again! I took my laptop to Best Buy, they tried to use the recovery disks and had the same problem that we were having at home. Then they did a 24 hour diagnostic on it to determine if there is a hardware/software problem and the diagnostic came up with nothing. They then tested the recovery disks that Gateway sent me and they said that they are bad/corrupt and they can not continue without those disks. I tried talking to technical support via chat for Gateway but they refuse to help me because I'm out of my warranty (and it's not like it's been forever my warranty ran out last November). I finally got a hold of a real person and they want to know which disk has the problem so they can send me that specific disk and oh ya they want me to PAY for it too? Pissed off doesn't come close to describing how I feel right now!

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April 5, 2011 at 11:28:53

make a system image copy from someone who has the same model machine and install the image.
or call them back and demand a working set of disks, you paid and they sent a damaged they have pointed out and will have confirmed in their trouble ticket.

as for checking the memory and HDD, there are a couple of small panels on the bottom of the laptop, unscrew the panels and you will see the memory and hard drive, check they are firmly seated.

i hate computers!
but cant help myself....

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April 5, 2011 at 20:56:07

Memory problems can cause install problems, but not a the same point twice, it would be more random. It definitely sounds like the recovery disk is bad.

You have to be a little bit crazy to keep you from going insane.

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April 5, 2011 at 21:07:13

ah yes Fingers, the memory addition was in reply to his comment #3.

i hate computers!
but cant help myself....

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