Solved can't install 32 bit program on 64 bit OS

October 15, 2012 at 09:59:45
Specs: Windows 7 premium home
32bit print shop deluxe 6.0 program won't install on my new 64bit windows 7 home premium desktop pc.I am trying to load from an install disc. It says it cannot start or run due to incompatibility with 64bit version of windows. I really would like to get it installed.

See More: cant install 32 bit program on 64 bit OS

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#1
October 15, 2012 at 10:27:23
What was the latest version of Windows that you ran that program on?

You can try using a Windows compatibility mode.


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#2
October 15, 2012 at 10:35:41
✔ Best Answer
Print Shop Deluxe 6.0 will NOT work with any 64-bit Windows OS.

This is due to the fact that the installer and program both include 16-bit instructions which are no longer supported in a 64-bit Windows. Any 32-bit OS, including Windows 7 32-bit, would work just fine as 16-bit instruction sets are still supported.

You can either upgrade your machine to Windows 7 Ultimate, which includes XP Mode (A virtualized Windows XP system that allows older or in-compatible programs to run), or you can get a cheap machine, even a used one, that is running a 32-bit OS on which you can install and run the Print Shop software.

Compatibility mode, which is the most recommended option for this question all over the web, WILL NOT WORK as 16-bit instruction sets are still unsupported on all 64-bit Windows Operating Systems.

Please let me know if you have any questions or need more clarification.

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IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

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#3
October 15, 2012 at 13:19:19
If you just want XP Mode, there's no need to upgrade all the way to Ultimate. Pro's cheaper and includes XP Mode.

How To Ask Questions The Smart Way


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Related Solutions

#4
October 15, 2012 at 15:37:53
Compatibility mode, which is the most recommended option for this question all over the web, WILL NOT WORK as 16-bit instruction sets are still unsupported on all 64-bit Windows Operating Systems. HUH?

response #1 should work...as the poster stated...it is a 32 bit program.
here is how to do it:
1- open the cd and right click on setup.exe.
2- select run as administrator
3- then right click on setup again and choose troubleshoot compatibility.

Start the suggested program and your program should load for you.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#5
October 15, 2012 at 15:56:54
XPUser4Real,
The installer included with Print Shop Deluxe 6.0 uses some 16-bit instruction sets. The error that is displayed when running it, even in compatibility mode, is "unsupported 16 bit application setup.exec cannot start or run due to incompatibility". In order to run the software, the OS has to be 32-bit native so that it is still backwards compatible with the 16-bit instruction set used in the installer and in the program itself.

The program was released by Broderbund in 1998, so it should be of no surprise to anyone that it a) cannot be run on 64-bit machines, and b) contains 16-bit instruction code as this was right around the Windows 98 release and both Win 95 and Win 98 were 16bit/32-bit hybrid systems.

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IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

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#6
October 15, 2012 at 15:58:33
Razor2.3,

Thanks. I forgot that there was an upgrade path from Home Premium to Professional.

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IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

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#7
October 15, 2012 at 15:59:36
Thanks for the clarification, but as the OP stated...it IS a 32 bit program....so that could be confusing...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#8
October 15, 2012 at 19:32:25
I completely agree. Especially since most users would not know or even care if a program contained 16-bit instructions until something like this came along and they received an error.

Funny thing is that Broderbund effectively split the programs which is making it even more confusing as far as the path that the program took since the 6.0 release. They now have "The Print Shop 3.0" in both Professional and Deluxe versions which is still in active production and, as per the system requirements, is compatible with XP, Vista, and Win7. This version also requires .NET 4.0, so it is definitely a current release. Right along side of that program in the product listings they have "The Print Shop 23.1" in both Deluxe and Pro Publisher versions. This program is also compatible with XP, Vista, and Win7, yet it only requires .NET 1.1 to be installed and was only made compatible with Win 7 with the 23.1 release, versions 22 and 23 would not work with Windows 7.

In light of this odd numbering versioning scheme and the distinct lack of information on the site as to whether or not the compatibility with Windows 7 also extends to the 64-bit version, it is clear to see why there are so many questions from users online at multiple forums about this program line's installation issues.

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IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

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