Can't connect using remote desktop

January 7, 2011 at 10:00:32
Specs: Windows 7
Hey been having a problem connecting to the office server from one of my laptops. The server is definitely on currently since a different computer in the office is still connected to it currently, and also recently I've been able to connect remotely using another laptop. However, when I try connecting from the laptop I'm on at the moment, I get a
"Remote desktop can't connect to the remote desktop for one of the following reasons: 1) Remote access to the server is not enabled (which it is) 2) Remote computer is turned off (it's not) 3) remote computer is not available on the network (pretty sure it is) Please make sure the remote computer is turned on and connected to the network, and that remote access is enabled."

I tried turning off the firewalls but still get same message. Not sure what to do at this point. This laptop I'm on has windows 7, while the laptop I was able to connect with earlier was running windows vista and the desktop that is still currently connected to the server is running windows 7.


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#1
January 7, 2011 at 10:14:51
Can you ping the server?

Also, is there 2 other computers that are currently remoted in? May have exceeded the number of logons.


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#2
January 7, 2011 at 10:52:47
If another computer is already connected, it won't give the message that the server is unavailable. It will tell you someone is already logged in.

Has it been awhile since you connected to this machine? It may be that the nic has gone into sleep mode and is not waking, which would give you this message if you are sure that RDC is enabled.


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#3
January 7, 2011 at 10:54:18
It is also unclear from where you are trying to connect via RDP. Local or via internet?

You do understand RDP is for admins not users ? You only get two rdp connections via administration.

Noticed this is only win7. Moving to that forum.

Answers are only as good as the information you provide.
How to properly post a question:
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#4
January 7, 2011 at 15:49:35
"It is also unclear from where you are trying to connect via RDP. Local or via internet?"
- Local

The main issue is that this laptop I'm on currently was able to make this connection two weeks ago but now all of a sudden I am getting that error message. And I know its not a problem with the server since I tried connecting with my other laptop and was able to make the connection.


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#5
January 7, 2011 at 17:46:33
"The main issue... "
Not quite. There are different considerations between coming in from the internet or if you are just on a lan.

Same user account being used on both to logon?

Ideally you would try rdp-ing when on the lan as a test if coming from the internet.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#6
August 31, 2011 at 06:26:45
To configure remote access, follow these steps:
1. In Control Panel, click System And Security, and then click System.
2. On the System page, click Remote Settings in the left pane. This opens the System Properties dialog box to the Remote tab.
3. To disable Remote Desktop, select Don’t Allow Connections To This Com¬puter, and then click OK.Skip the remaining steps.
4. To enable Remote Desktop, you have two options. You can:
Select Allow Connections From Computers Running Any Version Of Remote Desktop to allow connections from any version of Windows.
Select Allow Connections Only From Computers Running Remote Desktop With Network Level Authentication to allow connections only from Windows 7 or later computers (and computers with secure network authentication).
5. Click Select Users. This displays the Remote Desktop Users dialog box.
6. To grant Remote Desktop access to a user, click Add. This opens the Select Users dialog box. In the Select Users dialog box, click Locations to select the computer or domain in which the users you want to work with are located. Type the name of a user you want to work with in the Enter The Object Names To Select field, and then click Check Names. If matches are found, select the account you want to use and then click OK. If no matches are found, update the name you entered and try searching again. Repeat this step as necessary, and then click OK.
7. To revoke remote access permissions for a user account, select the account and then click Remove.
8. Click OK twice when you have finished.

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