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cannot sign in Yahoo mail

February 7, 2013 at 16:29:08
Specs: Windows 7

cannot sign in yahoo mail. already tried to reset the password as troubleshoot ask to do b many times but still cannot get through

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#1
February 7, 2013 at 16:35:11

http://help.yahoo.com/kb/index?page...

"Channeling the spirit of jboy..."


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#2
February 7, 2013 at 17:27:12

that website i've tried many times still didn't work out

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#3
February 8, 2013 at 13:44:17

What specifically happens after you enter your username and password, then click the login button or press Enter? Does it say the username/password combination are inaccurate, or does it seem to load a new page but come right back to the login page, or does nothing happen at all?

It sounds like the username/password combo is inaccurate. In that case, did you previously provide Yahoo with an alternate email address, submit a security question and answer, connect via your cell phone, or do a combination of any of these?

The link TRA provided is a list of frequently asked or preliminary information on login issues. Many of which provide links to deeper resolutions. You replied to him saying you've tried the website he listed many times, but it didn't work out. Which specific items within the list article he provided, and which specific steps did you try?

When was the last time you had proper access to the account?

During your attempts (still assuming it's an invalid password issue), did you come across this page and go through each option? https://edit.yahoo.com/forgotroot/

Did you try contacting Yahoo customer support from an alternate email address or telephone? http://answers.yahoo.com/question/i...

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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