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Solved Cannot open e-bay homepage

November 13, 2012 at 05:27:16
Specs: Windows 7

I have a friend who cannot open e-bay web page, he is able to open msn or google. he had a anti-virus program but nothing else.I took his PC home I ran Norton 360, and it came up clean. The strange thing is, when I hooked the PC up to my internet I was able to get to e-bay, had no issues. He hooked the PC back up at his house, and he still cannot access e-bay. Is there something else I can do to help him.

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✔ Best Answer
November 14, 2012 at 13:11:58

Some more ideas:

Type cmd in search and you will see cmd.exe listed. Right click it and choose "Run as Administrator". In the black box that arrives type this followed by the Enter key (note there is one space):
ipconfig /flushdns

See if this helps. Your computer "should" flush DNS on restart but something might have got stuck in there.

Otherwise type one of the following in the address bar:

66.211.160.87
66.211.160.88
66.135.205.13
66.135.205.14

If one of them eventually goes to www.eBay.com then it points to a DNS issue (resolving friendly website names into IP numbers).

Always pop back and let us know the outcome - thanks



#1
November 13, 2012 at 10:41:20

"he had a anti-virus program but nothing else.I took his PC home I ran Norton 360"

If he already had an anti-v program, why did you install that Norton crapware?

How does your friend access the internet at home? Could there be some sort of blocking that someone put in place to prevent him from accessing eBay?


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#2
November 13, 2012 at 11:28:03

I did not install the Norton 360, I piggy backed his hard drive to my PC, then ran a full scan of his drive. His ant-virus software did not have the capabilites of detecting spam or malware. He accesses the internet through a Westell E-90 modem supplied by his provider.

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#3
November 13, 2012 at 15:35:43

I don't know that modem but has it got an inbuilt firewall? If so there could be something blocking it in there. Possibly a server issue but eBay is hardly something that they would block.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 13, 2012 at 16:12:17

Try different browsers to see if they work.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#5
November 13, 2012 at 18:22:00

There is no built in Firewall for that modem, Westell supplied Verizon with these modems, Westell sold out to Netgear. Yeas I have tried other browsers and they are find.

Does anyone know anything about rover.ebay.com, there is only a little info on the internet, some say it is a part of e-bay others say it is a virus. Like I said I did a scan with Norton 360 and nothing showed up.


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#6
November 13, 2012 at 18:33:02

try resetting IE....sounds like there is a wonky addon installed that is stopping e-bay

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#7
November 14, 2012 at 09:33:25

Hard to imagine an addon that would be eBay selective. However, rather than lose your settings by doing the repair, start by just running without addons, like this:

Type Internet Explorer in search. Before you have finished it will show an entry for "IE without addons". Click that and see if it makes any difference when you try to get to eBay.

If it is still the same you still have the option to run the Repair.

Always pop back and let us know the outcome - thanks


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#8
November 14, 2012 at 09:51:18

I'm not very knowledgeable in this area, but does he have a router?
Could that be the problem?

MIKE

http://www.skeptic.com/


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#9
November 14, 2012 at 13:11:58
✔ Best Answer

Some more ideas:

Type cmd in search and you will see cmd.exe listed. Right click it and choose "Run as Administrator". In the black box that arrives type this followed by the Enter key (note there is one space):
ipconfig /flushdns

See if this helps. Your computer "should" flush DNS on restart but something might have got stuck in there.

Otherwise type one of the following in the address bar:

66.211.160.87
66.211.160.88
66.135.205.13
66.135.205.14

If one of them eventually goes to www.eBay.com then it points to a DNS issue (resolving friendly website names into IP numbers).

Always pop back and let us know the outcome - thanks


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#10
November 15, 2012 at 07:54:51

Sorry I haven't gotten back, but to Mike, there is no router.

To Derek I am going to my friends house Friday and I will flush out the DNS.

I chatted with e-bay, they are aware of this issue from 2 years ago, but have no exact remedy. They did tell me to install Firefox or Google Chrome and that should help. Well Google Chrome was already installed on his PC, so that didn't help. From what I read this rover.ebay is something where when you buy something from e-bay it somehow connects other users to let them know your buying prefrences. But I will keep you posted tomorrow night.

I really appreciate everyones help!


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#11
November 15, 2012 at 14:05:32

OK - looks like IE is out of the equation then, however to be absolutely sure it might be worth seeing if Firefox does any better.

Also try using those IP numbers I posted in #9 just to see if it might be a DNS issue.

Always pop back and let us know the outcome - thanks


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#12
November 16, 2012 at 14:55:17

Derek, thank-you, after flushing DNS, there was no problem getting to e-bay homepage. Was also able to use IE.

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#13
November 16, 2012 at 15:04:11

That's good news. Thanks for popping back to let us know.


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