Acer Aspire laptop not playing any DVDs in W7

February 6, 2010 at 14:45:39
Specs: Windows 7

My new laptop (acer laptop aspire 5732z) will not play any discs. All I get is that the DVDread could not open the disc. Any help greatly appreciated as my knowledge of the workings of a computer is virtually nil!

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#1
February 6, 2010 at 15:56:27

Which version of windows 7 is it? If it is running windows 7
starter, you cannot play DVDs on it, as Windows 7 Starter has
DVD playback disabled.

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#2
February 6, 2010 at 19:40:55

Many thanks for speedy reply. The version I have is the, I assume basic, Home Premium. So it is a relief to know that this is a normal thing and that I have n't inadvertently pressed the wrong key and sent the programme to the other side of the universe!!! So I am now trying to get some answer from Windows as to how to get it up and running.
Once again ,many thanks.

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#3
February 6, 2010 at 22:51:57

What types of disc -- CDs or DVDs?

Windows 7 News!


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Related Solutions

#4
February 7, 2010 at 21:26:27

My laptop will not recognise dvd or cd. all i get is:-
"Standard DVD/ CD-ROM DRIVE.
The driver may be corrupted or missing. Code 39"

I've tried to find help on the Windows and Acer websites but no joy for my specific problem. I seem to find info on taking various screws and removing drives etc.! I will probably end up returning the laptop where I bought it.
At present I am on a ship at anchor off Long Beach Calafornia, so I'll just ignore the dvd player for now and use the computer.


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#5
February 8, 2010 at 21:24:50

If you only have trouble playing movies, you may just not have the rights to that feature (basic), If you cannot load/see any CD or DVD in the drive, first try updating your drivers for your laptop. If it is Acer (as I think I read above) go to their site and look for 'support' and then 'downloads' and then 'drivers' and look for your model. Download and install. If that does not work, go to device manager, find your DVD drive there, right click on it and select 'uninstall', close everything, and restart your laptop. Windows will find new hardware and install it, including the newer driver you downloaded.

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#6
February 9, 2010 at 10:53:15

I have the same thing going on as we speak!
I looked on the Acer web site.
It's just too bad that the driver is not there!


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#7
February 9, 2010 at 14:07:24

I thought it was me being the embarrassed idiot that could not recognise the driver! Now trying to connect Acer direct by email. Let you know if I get any joy.

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#8
February 9, 2010 at 18:00:58

You shouldn't need to manually install drivers for your optical drive(s). They are normally setup during Windows installation. You can remove the drive & plug it back in, but it may be better to consult Acer since you said the machine is new.

Windows 7 News!


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#9
February 10, 2010 at 03:10:45

I have a similar problem. My Acer travelmate 270 do not detect the internal dvd rom/cdrw (combo). I have Win XP pro installed. The device seems to be working properly (physically) since when cd’s or dvd’s are in it the disks rotate as usual. I’m not able to find the dvd/cd unit on the explorer, there is not cd unit at all on my computer. This problem could usually be solved by restart the machine but not anymore. Now it is completely dead, as mentioned no optical unit is discovered by win xp.

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#10
February 10, 2010 at 08:21:55

bootinbull,

Start a separate thread for your issue, don't hijack someone else's. In the meantine, see the links below:

http://support.microsoft.com/kb/314060

http://support.microsoft.com/kb/929461

Windows 7 News!


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#11
February 12, 2010 at 21:55:48

I have finally managed to solve my problem with the help of Acer support. I have pasted what they suggested.

"It sounds like it may be advisable to perform a system recovery on your machine to rule out that the problem is a software related one. In order to do so, you will need to launch the Disk2Disk recovery feature (which should be supported by your machine). This can be initiated by pressing ALT + F10 when the computer is first switched on. You will need to hold down ALT as soon as the Acer splash screen appears, and repeatedly press F10. The window of opportunity is very small, so this may take a few attempts. The Disk2Disk recovery feature allows you to recover the system without recovery CDs. This will return your system to factory settings and will delete everything stored on the machine. If possible we strongly advise backing up anything important on your machine before starting the recovery process."

As I said this worked for me, and also as it says it clears everything stored on the machine ,which in my case was very little. So if this is any use to anybody be aware of the possibility of losing anything stored.
I would just like to thank everyone who took the time and effort to help me, a very grateful, and now relieved, DVD watcher!!



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#12
February 12, 2010 at 22:26:41

Thanks for posting back

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#13
March 1, 2010 at 08:38:42

I had the same issue on my 5732z it would not read any discs but I could write just fine. I tried removing the dvd rom drive from the hardware manager and letting Window 7 reinstall and it is working great now.

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#14
March 2, 2010 at 16:12:30

Many thanks for info ,curemode2002. As I posted earlier I had success with the help of Acer.
I hope these posts are of help to some other people at some time.

I will close this post now.

ps , as a computer luddite I think you guys have absolutely brilliant names.!!!!


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