Hello,
I posted a few weeks ago on an issue I am having on backup problems. I changed the password for the administrator for the first time in 5 years where I work. I have only been here a little over a month. I changed it on the AD Win2k3 machine. I also changed it on the NT4 DC to match what I had done on the other. This effectivly broke my backups. I can no longer backup anything off of the NT4 machine to an external on the Win2k3 machine, as well as I cannot backup on the Win2k3 machine to the external on itself. We were using NovaBackup, I have since removed it to just use the NTBackup built in and still cannot backup. I recieve this error in the backup log.
Error returned while creating the volume shadow copy:8004230f
VSS is set to manual as well as RPC which is a dependency.
I also get
Error Code 8019, 12292, and 11.
I have tried to keep backing up manually but this is very time consuming and I am missing important backups like system state and such. I have googled till my eyes bled and cannot find a fix.
Please help as I am very new to Network Admiistration as a job and dont want my first job to end because I broke there backups.
I will gladly gladly gladly provide more info if needed.
Thanks so much
Jeremy

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

when you do a ntbackup there is a log file. What does it say in the log file as to the failure?

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

Hello,

Thanks for a speedy response:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "WindowsNightly.bkf created 2/18/2006 at 12:30 AM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

Is the VSS started and there are not errors concerning it in Event Viewer?

You are deselecting from the backup the folder you are making the backup file to, right?

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

Hello,

Yes VSS and RPC are set to manual, this would mean if it is needed by the system it could be started automatically right? The error codes I recieve are posted above.
Yes I point it to the backup location I desire which is an attached external drive and it is online and active.
Again thank you.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

Ok I reread your post again.
Today I tried a system state backup and did not deselect the external drive, but on my nightly backups the external is deselected, as I am trying to backup files from the NT4 machine and some from the Win2k3 machine to the external.
Thanks again.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

set the vss service to started. try running a small backup.

you say this all started when you changed passwords on the administrator account. Did you set the same password on both the NT and W03 servers for the admin account?

Is the scheduler service on the NTS running under the admin account or default system account?

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

Hello,

Sorry for the reply taking a minute. I set up a small job to back up the admin folder to the external drive. It failed. The VSS service was started, and this is on the Win2k3 machine backing up local files to the external. Error report below.

Backup Status
Operation: Backup
Active backup destination: File
Media name: "test.bkf created 2/20/2006 at 7:45 PM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

Thanks again.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

Hello,

I tried to test the VSS service running it as root and a test backup still fails with the same error. Any ideas, I really dont know what else to do.
Many thanks for any help.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

Did you set the same password on both the NT and W03 servers for the admin account?

Is the scheduler service on the NTS running under the admin account or default system account?

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

Hello,

Yes the account passwords are the same on both machines. The backup fails even when ran on only one machine. There are no services being started as administrator, only Local System and Network.

Thanks alot.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

First off you can't backup a remote server using a local account. There is no such think as a network account. Perhaps you mean domain account.

This begs the question of how could backup have worked before if all that changed was the admin password. This also tells me something else may have happened unrelated to the password change.

Hopefully you do backups previously that included the system state. I would restore the system state to a time before the password changes. See if that doesn't get you back.

Otherwise search the internet. Lots of posts on corrupted COM+ and this error. I didn't see any solutions.

Worse case you can always do a repair reinstall. Best of luck!

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

Hello,

When I look into Services listed as the log on type for the service I find either Local System or Network Service as the two types of accounts. Yes this is a domain and I have really done nothing other than change the password and remove the previous backup program NovaStor.
Thanks again.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

Can you goto Advance Options and select disable Volume Shadow Copy option? It is a work around, it will not solve the problem but you should be able to backup everything else.

Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaim

Hello,

The option for me is greyed out, I cannot check the box to turn of vss.
Thanks for any help.

"Listen.....you smell that?" Dan Ackroyd Ghost Busters

This may not be applicable to your situation, however might be worth a look. I have had similar problems with VSS on XP machines that turned out to be caused by the MS Software Shadow Copy Provider Service (SwPrv). You should be able to manually start and stop both VSS and SwPrv (net start vss) (net start SwPrv). If VSS manually starts OK, but you get an error when trying to start SwPrV, then you could have a permissions problem with it (account used to start it? should be system account), or a registry error with the services command line. I have run across several situations with XP machines where the command line for the SwPrv service is incorrect.

Possible Solution (these instructions are for XP)
Open Control Panel, Administrative Tools, COMPONENT Services
Inside the Console Root folder, goto COMPONENT Services -> Computers -> My Computer -> Com+ Applications.
On the top toolbar, click on View, Status (or click the Status button on the toolbar).

You will see all Com+ applications and their statuses including the Application ID and the PID (if currently running).
Make a note of the Application ID for the MS Software Shadow Copy Provider entry.

Next check the command line used for the SwPrv service. Navigate back to the top root folder. Inside the Console Root folder, goto Services (local). Note, you can also get here from Control Panel, Administrative Tools, Services.

Find the MS Software Shadow Copy Provider Service and double click on it. Notice the Path to Executable field. It will have an entry similar to the following:
C:\WINDOWS\System32\dllhost.exe /Processid:{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}

Check to make sure that the GUID inside the curly brackets is the exact same as what you found in the Application ID in the first step. If it isn't, then this is what is preventing the service from starting.

To correct, open regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SwPrv
Double click on the ImagePath value and make the necessary correction.

It is obviously a good idea to export a backup reg file of the above key in case you make a mistake or need to restore the original settings.