Upgrade to W2003 R2 SP2 leaves USB Memory Sticks without Dri

January 1, 2013 at 20:17:27
Specs: Windows XP
Hi,

I have been helping a friend of mine to upgrade his W2K Server to W2K3. The upgrade did not go smoothly (it took forever) but in the end we managed to get it to work. Then we proceeded to update to current status with all the available patches. As it stands right now, it is up to date, stable, running OK and all the hardware has been recognized and works reliably with the correct drivers.

The problem showed up when they tried to use USB Flash Drives as manual backups. They do local backups and also off-site. They backup business data manually (i.e. no app) by simply copying the info into USB Flash Drives.

They tried to use the same USB Drives they were using with W2K but suddenly none of them works. The symptoms are all the same:

The drives are recognized as USB Mass Storage Device and Generic Flash Disk USB Device (as it should). But no drive letter is assigned. The drives are not visible in Explorer.

In Disk Management the Flash Drives are visible but with no letter assigned to them. If one tries to assign a letter, Disk Management accepts the command but does not provide the pop-up window to make such change. If one tries to format the Flash Drives it displays the message: Logical Disk Manager - The format did not complete successfully.

There are no errors related to this in any shape or form in any Event Viewer.

The USB driver for flash drives belongs to MS and it is the current one 10/1/2002 v5.2.3790.0

USB Hubs and Host Controllers are all up to date and working properly (any other USB device that is not a memory works properly, such as HDDs, CD/DVDs, cameras, etc.)

I have tried all the standard cures out there. Namely:

- Change the drive letter: Disk Management won't do it

- Format: error message

- Boot in Safe Mode: USB not assigned a drive letter, same as in normal boot

- Other USB drives: same result (also tested these drives -7- in other PCs and are all OK).

- Others: such as Geparted automount enable and running DriveCleanUp to remove all the dead entries in the registry from:

Removes from the device tree non present
- USB hubs
- USB mass storage devices
- USB Disk devices
- USB CDROM devices
- USB Floppy devices
- USB Storage Volumes
- USB WPD devices (Vista, Win7 only)

and their linked registry items under

HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume

Then I started searching for XP-related issues (since W2K3 is essentially XP) and came across this article: http://support.microsoft.com/kb/925...

This is simply a KB indicating that sometimes two entries are to be removed from the registry (UpperFilters and LowerFilters from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}) to solve this issue.

Upon removal of said entries the USB Flash drives were recognized OK and assigned drive letters OK. However, the same process re-assigned all the HDD Drive Letters to the point of interfering with normal W2K3 operations. This would not have been so bad, if it would be possible to revert to the original drive letter using Disk Management, however, if one tries to access it, it hungs forever at the stage of: "Connecting to Logical Disk Management service". In other words, Disk Manager becomes inaccessible. Reverting the Registry deletions gets the system back to the original state (i.e. not assigning USB letters, but assigning correct HDD letters).

In other words, the issue is directly related to the registry and has nothing to do with hardware (MOBO or flash drive) or software (third party or the OS) issues.

Any idea would be greatly appreciated indeed!


See More: Upgrade to W2003 R2 SP2 leaves USB Memory Sticks without Dri

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#1
January 2, 2013 at 09:29:58
Flash drives are just about the worst media I can think of to use as a backup.

Rewritable DVD's/CD's would be infinitely better. A tape backup would be best. Heck, even floppy's would be preferable to USB memory sticks which could fry from you simply touching it while carrying a static charge on your hand.

Have you tried these USB keys in another computer? Have you tried other USB keys in that server?

To be honest, I suspect the root issue here is the upgrade you did. Now I'm guessing you were smart enough to backup that server so you could return it back to it's original state(windows 2000) before begining the upgrade process. If it were me, I'd do so and test your USB sticks. If they work, then you know what the issue is the upgrade.

If it were me, and the issue is the upgrade, I would give serious thought to just replacing the physical server with a new one, installing 2003 server on it and then port the data over to it and keep the 2000 server as a backup or wipe it and use it for something else (like redundancy).

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
January 6, 2013 at 07:04:19
Tx for the effort, but you are not providing any solutions. What's worst, what you are proposing is spending more money on a subject you know nothing about. The upgrade was sound. I finally found the problem. It was an outdated SPTD.SYS driver left over from an ancient Daemon Tools install/uninstall. All I have to do is to install the new driver and then un-install it. Now everything works.

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#3
January 7, 2013 at 07:46:37
What's worst, what you are proposing is spending more money on a subject you know nothing about.

Usually I'm the one making assumptions......lol.........Care to make a bet as to which one of us has done more upgrades on servers? I would advise you not to because I'm pretty sure after reading both your posts, this is the first, and only one, you've ever done.

As to spending money on something I know nothing about....well....I've setup backups on more servers than I can shake a stick at in the past. So I happen to know a whole lot about the topic. I also know that rewritable DVD's are much more reliable storage media than a USB memory key and aren't all that expensive.

The upgrade was sound.

Not according to what you said initially. And I quote:

"The upgrade did not go smoothly (it took forever) but in the end we managed to get it to work. "

I don't know anybody who works in IT that would consider that a "good" upgrade.

You need to keep in mind that those of us that come here to help others can only do so much from a keyboard. If you're lucky, one of us has encountered the exact same issue in the past and are able to help you fix it up front. But that wasn't the case this time.

Considering you had issues with your upgrade, I thought the best thing to do would be to confirm those keys work on another system or roll your server back to it's original OS and then try them there. Or, do both. Apparently you missed that part.

I finally found the problem. It was an outdated SPTD.SYS driver left over from an ancient Daemon Tools install/uninstall. All I have to do is to install the new driver and then un-install it. Now everything works.

That's great. And thank you for posting the fix back in here where it may help somebody else having similar issues.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
January 7, 2013 at 15:35:33
I told globus999 the same thing over at techsupportforum.com about usb sticks.

Transfer media is not storage media. It's like storing the only copy of your most important files on a 3 1/2 floppy disk. Only if you want to lose them !

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#5
January 8, 2013 at 07:26:09
Boy, if I only had a dollor for every 3.5" floppy that died and caused me to lose files before CD-RW's were invented! LOL And even CD/DVD's aren't a guarantee, but they will have a much longer shelf life than a floppy

I'm amazed that anybody would consider something as fragile and delicate as a USB memory key a "backup medium". Considering they stumbled through an upgrade and almost blew it, If asked, I would guess they've never had any formal training and little or no experience in the field. I'd wager they didn't do a backup before begining the process like your or I would have done so they could easily roll back in case it failed completely.

If you're going to be obtuse, it's good to be lucky.....

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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