ToKe paged pool tag consuming high amount of memory

November 30, 2012 at 08:33:56
Specs: Windows 2003 server, 4GB

Windows 2003 server, sp2. 4GB of RAM

every 3-4 weeks the server runs out of resources, event id 2020. Paged Pool memory full. Causes server to become unresponsive. Users cannot RDP to server. On 11/26, I noticed spoolsv.exe had 106K+ handles and 908K of PPM. I checked my poolmon logs which run every 3 secs and found the ToKe paged tag consuming the highest amount of PPM. I cycled the printer spooler service and PPM was released from ToKe tag and spoolsv.exe went down to 254 handles, 84K of PPM. On 11/26 after this event, I installed the latest HP universal PCL6 print driver too.

I have searched the internet to find a root cause for this issue and can see others having this issue but no resolution has been listed. Can anyone explain why this is occurring and the relationship between the spoolsv.exe and ToKe paged pool tag?

Thank you


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#1
November 30, 2012 at 17:41:12

http://eventid.net/display-eventid-...

That's what MS ^^ says about that problem. The first thing to look at is Norton. Is Norton running? I'm not a fan of Norton or any AV for that matter but that's another story.

How do you know when a politician is lying? His mouth is moving.


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#2
December 3, 2012 at 11:14:08

Yes, the server has Symantec Endpoint 11.x running. I don't believe the link you posted will help me.

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#3
December 10, 2012 at 03:35:54

Hello,

Could you please let us know what version of Symantec Endpoint Protection are you running?

You may like to check this Article:

Network Server running Symantec Endpoint Protection becomes unresponsive at a specific time of day

http://www.symantec.com/docs/TECH15...

Hope that helps!!


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