We have one Windows 2003 domain, one Exchange 2003 server, and one Exchange organization. This is our first and only Exchange server, and it is a separate computer from the Domain Controller. We have one user account here whose name does not appear in the Outlook address book while the book is accessing the Global Address List. The name does not appear while using Outlook Web Access either. The name does appear, however, on the Exchange Server when previewing the Global Address List. The user account is an old one and is not configured to hide its address. It has not appeared in the GAL since we started using Exchange about 1 1/2 years ago. All other accounts, older and newer than the problem one, do appear. I have had the Recipient Update Service update and even rebuild, but this has not helped. Any ideas?

Use LDP to connect to the Global Catalog. (port 3268) Compare this trouble account with a good account, and the answer should be there as to why it is not appearing. Please help survivors of Hurricane Katrina. www.redcross.org

assuming you can see the users account in ad users and computers, what groups does it say they are in?

Group Membership really shouldn't affect their appearance in the GAL. "Christmas and the New Year are actually two holidays.... I suppose you could say 'Merry Christmas' and 'Happy New Year,' but you probably have sh!t to do." --Jon Stewart, on saying "Happy Holidays"

if they were removed from all groups by mistake it is possible to not be able to see them

GAL's are created via LDAP queries. If the user isn't a part of a group, then they would not receive messages to those groups should those groups be mail enabled. Regardless, they still should be visible in the default GAL even if not a part of any group. Please help survivors of Hurricane Katrina. www.redcross.org

gotcha, thanks man