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Logitech QuickCam pro 4000

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Name: Arjan Vermeulen
Date: September 1, 2003 at 07:35:06 Pacific
OS: 2003
CPU/Ram: 350/256
Comment:

Hello,
I have upgraded my windows 2000 server to server 2003..everything was working except for my webcam. Did anyone have the same problem and maybe found a solution?

Regards,
A Vermeulen



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Response Number 1
Name: Rick
Date: September 2, 2003 at 10:04:15 Pacific
Reply:

Why do you want a server to run a web cam? Wouldn't a desktop os such as XP be better to use than a server?



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Response Number 2
Name: seawatch
Date: September 2, 2003 at 11:32:45 Pacific
Reply:

Not to beat a dead horse, but I agree with Rick.

Win 2003 is SERVER software.

I know it would be nice to have everything running on it so you can test the software outside a server enviroment, but come on, it is server software after all. :)

Larry


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Response Number 3
Name: melissa
Date: September 26, 2003 at 20:30:45 Pacific
Reply:

Arjan Vermeulen: I have the saaammme exact problem and its pissing me off, i use this webcam all the time and i cant get it to work no matter what i do...i wonder if theres a driver out there i could download to fix it..


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Response Number 4
Name: Ramsay
Date: September 28, 2003 at 05:35:06 Pacific
Reply:

Yeah i have the same problem as well. It is the only piece of hardware in my setup which has not worked under Windows 2003 Server. If i find an update driver or fix. I will post here in the future.


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Response Number 5
Name: Ramsay
Date: September 29, 2003 at 05:47:48 Pacific
Reply:

I have emailed logitech about it. Dont think they will do anything but it, we will see though. Reply should be mid week.


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Response Number 6
Name: whodi
Date: September 30, 2003 at 20:31:47 Pacific
Reply:

I have the same problem with Logitech Clicksmart 510 - the problem lies in that the ImageStudio software detects the operating system when installing, and stupidly halts the program if the exact o/s is not matched. I have tried using compatibility tools, etc to no avail. All that's needed is an installer that doesn't detect the operating system and installs the XP drivers, as these are the same drivers required by Windows Server 2003.

Regardless of whether or not it's a server o/s, there should still be driver support for it - it wouldn't be difficult to do. I use 2k3 as a desktop o/s as well as use its server components for administering my network, so I need it to be able to act as a workstation as well as a server, and at the moment I'm having to use other PCs to upload my media with... quite annoying.

Don't know if I said anything new here, just letting you know I got the same problem!


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Response Number 7
Name: adrian halic
Date: October 1, 2003 at 09:25:15 Pacific
Reply:

I have the same issue with win2003, a support manager named "Corey" at logitech told me on 10/1/2003 that they will never support windows 2003 server or any server platform for that matter, he also said that they have no intentions on separating the driver from their installer, so those of us wanting to use win2003 are out of luck....

Sounds to me like poor PR or microsoft sticks its nose where it doesn't belong again...

If anyone find a workaround for this, drop me a note at: ahalic@yahoo.com thanks.


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Response Number 8
Name: Simon Bond
Date: October 10, 2003 at 03:40:30 Pacific
Reply:

I realise I'm wandering ever so slightly off-topic here but I have a Kodak EZ200 digital camera which I was using very successfully with any OS up to XP but I had the same problem with the software, ie the drivers appeared to load but the software just wouldn't function on 2003. Reading this thread I was beginning to get concerned that there is a problem on 2003 webcams generally, especially as I could find none in the shops which say they're compatible with W2003. Howver I bit the bullit and bought the Creative WebCam NX Pro and this works fine with 2003 and am now using it successfully for streaming media. If all else fails then I can guarantee this works. Just my 2ps worth...


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Response Number 9
Name: Norrie Kyle Taylor
Date: October 12, 2003 at 18:51:18 Pacific
Reply:

I have the same problem. I only have one machine and need the beefier iis that comes with the server software. XP just doesn't cut it. I do however still need this machine to work as a workstation for development and communications. If anyone can come up with a solution to this problem such and a manual way to intall and register the drivers I would be extremely happy.


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Response Number 10
Name: Marchel Klip
Date: October 15, 2003 at 04:29:18 Pacific
Reply:

I have exact the same problem with my logitech quickcam pro 4000 webcam on my windows server 2003.

During the last install phase off the logitech software the installer does a rollback action.

Does anyone have a solution for this problem?


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Response Number 11
Name: Success: install on
Date: October 16, 2003 at 06:32:52 Pacific
Reply:

I read over this thread, and quite frankly, I was quite peeved at Logitech. So, I decided to figure this one out.

BTW--I have a Dell Dimension XPS with XP SP1. There is NO WAY I was going to go back down to XP SP0, so I had to install with SP1. I keep up with the patches, and WindowsUpdate says there's nothing for me to install. Here's how I got mine going.

I tried the usual installer. The demoshield cute tool does not even stay running. Lovely. Same with the installers in the various directories. So, I dived into the INF files.

1--Install Windows Drivers
First, I went to \WinDrv. There are several inf files there. I installed these files:
- lvcam.inf (camera installation file)
- lvcomp.inf (video composite devices file)
- lvdsc.info (camera installation file)

The devices in lvdsc refer to Rio, Salmon, and Guadalupe--project names for the Traveler, ClickSmart 310, and the ClickSmart 510. Although I installed them, just to be anal, they are most likely not needed.

\WinDrv2 contains drivers for the ClickSmart 420. I did not install these files.

\WinDrv3 contains some additional references for the Pro 4000. I installed:
- lvproc.inf (camera3 installation file)
- lvpros.inf (camera3 installation file)
- lvprov.inf (camera3 installation file)

[my note: gotta love the comments in these files]

The lvproc seems to be for the camera in still mode. lvpros refers to sound and microphone drivers. lvprov, obviously then, is for the video portion.

2--Reboot
Hey, remember, you're running Windows. I rebooted to make sure all the changes were merged into the registry.

3--Install sp1 patch.
I went to \techsupt on the CD and installed the sp1 patch. I figured hey, it might be needed. Since they don't provide a good change log, I could not tell if it is really needed or not.

4--Plug in camera.
I plugged in the camera. The USB video device was recognized quickly. It took a minute (on a P4 3GHz) to find the proper driver for the video, but it finally came up.

5--Open up the device manager and configure the microphone.
Strangely, the microphone only showed up as a USB audio device. So, I updated the driver on it, using the wizard. During the installation, it asked for some additional file from the CD in \WinDrv3, so I let it get the file. The microphone then showed up as the Logitech Microphone.

6--Test.
I typically try NetMeeting, as I uses both tools. So I started that app up. Video showed up very nice, with good light adjustment. The microphone portion though complained that it could not be adjusted, and it promptly crashed.

7--Configure microphone again.
Back into the Control Panel for the Sound, Speech, and Audio Devices -> Sounds and Audio Devices dialog. I clicked over to audio and set the default recording device to the Logitech Microphone. There, I was able to set the audio input. I could have done it other places, but I set the defaults there.

8--Retest.
To test the microphone, I clicked onto the Voice property page. I then clicked the Test Hardware button. I was able to go through the wizard and further refine the sound input, determining it was working. Testing through Sound Recorder also showed it was working, although the background was a bit noisy. I have to adjust my fans ;-)

I opened Explorer, and I saw my logitech video capture device on the folders list. A click on it then initialized the device, and on the screen, I could see me. Kewl.

9--Additional software
I'm not going to install ImageStudio; I have much better apps. But, I did go to the Logitech web site and download the Quickcam 8.03 software. It installs well, and it appears to run fine.

I hope this information helps you all, and if you need any more help, let me know. I travel quite a bit, but I will help when I can. Have fun.


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Response Number 12
Name: whodi
Date: October 28, 2003 at 19:28:51 Pacific
Reply:

Where are these directories you speak of?


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