i am running windows 2003 enterprise edition and installed two fax modems 1) Multitech 28800 fax modem (ancient) 2) Creative Modem Blaster V.90 PCI DI5655 (new) i am not able to receive faxes on either modem using the Microsoft Fax service. However, i was able to use these modems using third party software, like Zetafax in the application log i get error event ids of 32092 and warnings of 32028 the error i consistently get is : "The remote fax machine did not respond in time, and the call was terminated" Occaisionally i get "The incoming call cannot be answered as a fax call." i can usually send faxes, although i would not say that it is very reliable. it is hard to believe that every modem in the world is timing out when attempting to connect to mine, is there a setting to adjust this or does it indicate some other problem? is there a way to troubleshoot the fax service? thanks for any help on this matter m

I had similar problems. I found the issue to be that the fax line was also the same line we installed DSL on. DSL requires filters on the remaining non-DSL outlets. Once we installed the filter on the fax line, all was well. Not sure if this will help, since Zetafax seemed to do OK. Also, I have only one modem in each of my fax servers.

i am using a dedicated fax line. where can i find a list of fax/modems that are compatible with windows 2003 fax server. the HCL that i saw was empty thanks for your reply.