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Blue Screen Unable to load image SYMEVENT.SYS

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Name: dbdev999
Date: September 11, 2009 at 09:14:47 Pacific
OS: windows server 2003 Std R2 w/SP2
CPU/Ram: Xeon 2.0 Ghz/2 GB
Product: Microsoft Windows server 2003 r2 standard edition w/sp2
Subcategory: General
Comment:

Dear all
We have problem server blue screen(window 2003 Standard R2 with SP2). After Server Restart and We Check minidump file it seems some problem relate Norton antivirus(Corperate Edition V.10.0.0.359) . Please see detail at below

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {7056a8c8, d0000002, 1, 8084732b}

Unable to load image mrxsmb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mrxsmb.sys
*** WARNING: Unable to verify timestamp for rdbss.sys
*** WARNING: Unable to verify timestamp for fltMgr.sys
Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : Unknown_Image ( nt!KiTrap0E+aa )

Why debugging log write : Probably caused by : Unknown_Image ? Reason?
How do i do for fix it?
Any idea,Please advice

Thank for advance



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Response Number 1
Name: wanderer
Date: September 11, 2009 at 09:40:34 Pacific
Reply:

Contact symantec support!!!

Worse case you completely remove the product and reinstall then update.


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