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USB 2.0 not working properly

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Original Message
Name: David
Date: December 31, 2002 at 20:09:45 Pacific
Subject: USB 2.0 not working properly
OS: Windows 2000
CPU/Ram: 2.4Ghz / 256 MB
Comment:

Hi all,

I have an ASUS P4B-533E with 2.4 GHZ CPU installed on a ICute casing (model 627SL) 350 power supply. Running Windows 2000 Service Pack 3 with 256 Mb of ram.

There are 4 USB ports attached on the motherboard and 2 USB ports on the front of the casing.

I tried connecting my external 2.5" USB 2.0 drive on the front panel but all I hear is a 'click..click....click..' sound coming out from the external drive. The LED on the external harddisk lights up
There is no problem when using the on-board USB 2.0 ports. It seems like there is not enough 'power' to power up the harddisk.

Have tried reloading to the latest USB drivers but to no avail.
I have also set the USB 2.0 HS Reference Voltage on the BIOS from 'Medium'(default) to 'High' but it did not work.

Appreciate all your help.

Cheers


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Response Number 1
Name: Andy Supernova
Date: January 1, 2003 at 06:05:00 Pacific
Subject: USB 2.0 not working properly
Reply: (edit)

Since there are USB ports in front of your chasing, I guess they are not coming directly from the motherboard, but from a cable that connects the ports to it. Perhaps this cable is not well plugged. Have you tried opening your computer case and checking that cable?

Andrés


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Response Number 2
Name: davidchia
Date: January 1, 2003 at 06:10:10 Pacific
Subject: USB 2.0 not working properly
Reply: (edit)

Hi,

I have checked the cable. It is firmly in place. I have also put in the original cable that came with the motherboard that enables me to have a total of 6 USB. (2 external and 4 on the motherboard).

But it is still the same....'Click..click..click....'

I will check with the shop that I bought the board from and see if they can solve the problem....

Thanks for your advise


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Response Number 3
Name: Andy Supernova
Date: January 1, 2003 at 08:21:07 Pacific
Subject: USB 2.0 not working properly
Reply: (edit)

I guess you can only do that at this point. Good luck!


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