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updated to w2k, scanner prob
Name: Evelynn Date: August 28, 2002 at 18:15:45 Pacific
Comment:
I have a Visioneer One Touch 5300 usb scanner, which worked fine with win. 98. I updated to w2k, and now it's saying it doesn't work with w2k...normally I'd drop it, but I was told I could get a new driver for 2k on the website (which hasn't helped much)...I bought this thing a while ago, and I wouldn't be too sad to see it go, especially because Visioneer has this cool trade-in sale going on...but if I can save it, that's much more convenient. Thanks very much for your attention.
Name: A+Tech Date: August 28, 2002 at 18:48:17 Pacific
Reply:
Hi Evelynn, here's the Visioneer home page that offers drivers for your scanner for Windows 2000. Bob
http://support.visioneer.com/customer/win2k.html
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Response Number 2
Name: Evelynn Date: August 28, 2002 at 19:56:05 Pacific
Reply:
Ok, I downloaded the appropriate driver...but it doesnt seem to install. It says it has, but it makes no difference to the scanner...help??
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Response Number 3
Name: A+Tech Date: August 28, 2002 at 20:38:35 Pacific
Reply:
Hi,Evelynn, what's the name of the software that your using with the scanner? Bob
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Response Number 4
Name: EK Date: August 28, 2002 at 20:54:27 Pacific
Reply:
Evelynn,
I have the same problem as you have but with different scanners (ACER). I solved it by installing the scanner straight after installing W2K without service pack. Make sure it works before installing service pack 2.
1) W2K 2) Scanner Driver 3) Service Pack 2
Regards, EK
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Response Number 5
Name: Bob Date: August 28, 2002 at 22:21:33 Pacific
Reply:
I have the same scanner as you,I also had the same problem as you.The way I solved it was to uninstall the paperport software and the driver,then I just install the scanner driver.I use photoshop when I use the scanner and it works fine.I didnt even go to the Visioneer site and download a win 2000 driver I am using the one that came on the install disk when I bought the scanner.
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