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Unable to download Windows updates

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Original Message
Name: baysmax
Date: February 4, 2005 at 19:58:57 Pacific
Subject: Unable to download Windows updates
OS: Win2k
CPU/Ram: 512
Comment:

Unable to download Windows updates:

The Windows Update software did not update successfully. Below are some suggestions to help you proceed: I have done what in this knowledge base read Microsoft Knowledge Base (KB) Article Q174360.

I'm running Norton Antivirus(8.0), Adware(6.0), IE6.0, and Spybot(S&D).


Also when I run Spybot, I get the following message:

Error during check!
Gain.Gator(Ungultiger Datentyp fur '') F:\WINNT\Downloaded Program Files\IEGator.dll

I have check this location and no file exist.

Any suggestions?



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Response Number 1
Name: Tonto
Date: February 6, 2005 at 01:33:20 Pacific
Reply: (edit)

IEGator.dll is spyware and it could be a hidden file,consequently you cannot find it. I would suggest that you update your Adaware 6.0 to Adaware SE, http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5, run it and see if it picks up what Spybot has found but cannot remove. Alternatively, google IEGator.dll and you will find many pieces of software that claim effective removal of that dll. Finally, a free piece of software regseeker
should be able to detect all instances of IEGator.dll if you use it's search facility. Hope this helps.


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Response Number 2
Name: baysmax
Date: February 6, 2005 at 10:49:29 Pacific
Reply: (edit)

Tonto

Thanks, I have ran Adware SE, Spyhunter, regseeker, and Spybot all in that order and I still get:

Error during check!
(Ungultiger Datentyp fur ''). It looks like it has removed all the "GATOR" references.

I'm still unable to download updates from Microsoft.


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Response Number 3
Name: Tonto
Date: February 8, 2005 at 02:46:11 Pacific
Reply: (edit)

HaloMat

Try running a repair using you W2K CD.
First go to Start, Run, type sfc /scannow ,click OK. The program will check for corrupted files and reinstall them. Unfortunately it does not provide a report.

If that does not work, then your next step would be a repair using the Win2K CD but you will need to change the booting order of your computer beforehand. (I'm presuming that you are not familiar with the process otherwise ignore the instructions) When you start up your computer, press the Delete key (sometimes it is F2 or F5) for the BIOS screen to appear. There you will be able to change the booting sequence to CDROM being first. Save and reboot. During the boot you will need to press a key so that it boots of the W2K CD. When choices appear as Install, Repair etc. Choose Repair, then Fast. When finished allow it to reboot to Windows and see if your problem has been resolved. Hope this helps.


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Response Number 4
Name: baysmax
Date: February 14, 2005 at 20:24:30 Pacific
Reply: (edit)

Tonto

No go...It did not work. I'm sure my pc has to have some type of virus on it. I have virus protection(norton corp 8.0) thats up to date. I have ran spybot, spyhunter, Adware SE and its a no go. I think I may have to start from scratch. What a bummer!!!

Matt


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