Hello all,

As the name suggest, I am having a problem with a folder which I cannot open, search or delete (crashes explorer.exe, it takes several "end proccess" + restarts to get it working again). Furthermore, when I tried using AVG Antivirus 7.5 the scan crashes when it reaches this directory. AVG Antispyware 7.5 also crashes. Nevertheless, when using the antispyware "shredder" tool, I was able to get into the folder. When I tried to shred it, it deleted everything except for the folder itself and then the program died. I tried Trend Micro HouseCall (using IE and FireFox) and Symantic online antivirus (using IE only since it uses ActiveX) and in all 3 cases the browsers crashed when reaching the folder. I tried running scans/deletions in both normal and safe mode. Nothing works.

Any help would be greatly appreciated,

Ilya

P.S.: Here is a log file from AVG Antispyware after it crashed:

//==<AVG AntiSpyware 7.5.0.50>===================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 34202937 <pages range base not found>
Exception Date: 11/01/2006 22:09:25
File Version of C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe: 7.5.0.50

Registers:
EAX:00000000
EBX:07730000
ECX:0771EF8C
EDX:00000002
ESI:7C5978BD
EDI:000000BE
CS:EIP:001B:34202937
SS:ESP:0023:0771EDBC EBP:28203836
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246

Intel specific method

Call stack:
Address Frame Param 0 Param 1 Param 2 Param 3 Logical addr Module
34202937 28203836 <frame 28203836 not readable>

ImageHelp specific method

Call stack:
Address Frame Param 0 Param 1 Param 2 Param 3 Symbol/Logical address
34202937 0771EDB8 49202D2D 6365666E 6E6F6974 646E6120 <pages range base not found>
20353431 28203836 00000000 00000000 00000000 00000000 <pages range base not found>

Loaded Modules:
Base Size Module
00400000 605000 7.05.0000.0050 C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
77F80000 07D000 5.00.2195.6899 C:\WINNT\system32\ntdll.dll
690A0000 00B000 5.00.2134.0001 C:\WINNT\system32\PSAPI.DLL
7C570000 0B3000 5.00.2195.6946 C:\WINNT\system32\KERNEL32.DLL
10000000 0DD000 4.02.0000.0015 C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\engine.dll
719B0000 008000 6.00.2800.1106 C:\WINNT\system32\SHFOLDER.dll
7C2D0000 062000 5.00.2195.6876 C:\WINNT\system32\ADVAPI32.dll
77D30000 071000 5.00.2195.6904 C:\WINNT\system32\RPCRT4.DLL
70A70000 066000 6.00.2800.1612 C:\WINNT\system32\SHLWAPI.dll
78000000 046000 6.01.9359.0000 C:\WINNT\system32\msvcrt.dll
77F40000 03B000 5.00.2195.6945 C:\WINNT\system32\GDI32.dll
77E10000 05F000 5.00.2195.7032 C:\WINNT\system32\USER32.dll
77570000 030000 5.00.2161.0001 C:\WINNT\system32\WINMM.dll
6B2C0000 005000 5.00.2180.0001 C:\WINNT\system32\MSIMG32.dll
76B30000 03D000 5.00.3315.3727 C:\WINNT\system32\comdlg32.dll
71710000 084000 5.81.4916.0400 C:\WINNT\system32\COMCTL32.DLL
782F0000 245000 5.00.3900.7032 C:\WINNT\system32\SHELL32.DLL
77A50000 0EF000 5.00.2195.7021 C:\WINNT\system32\ole32.dll
75050000 008000 5.00.2195.4874 C:\WINNT\system32\WSOCK32.dll
75030000 013000 5.00.2195.4874 C:\WINNT\system32\WS2_32.DLL
75020000 008000 5.00.2134.0001 C:\WINNT\system32\WS2HELP.DLL
77340000 013000 5.00.2195.0002 C:\WINNT\system32\iphlpapi.dll
77520000 005000 5.00.2134.0001 C:\WINNT\system32\ICMP.DLL
77320000 017000 5.00.2181.0001 C:\WINNT\system32\MPRAPI.DLL
75150000 00F000 5.00.2195.6897 C:\WINNT\system32\SAMLIB.DLL
75170000 04F000 5.00.2195.6949 C:\WINNT\system32\NETAPI32.DLL
77BE0000 00F000 5.00.2195.4587 C:\WINNT\system32\Secur32.dll
77BF0000 011000 5.00.2195.4827 C:\WINNT\system32\NTDSAPI.dll
77980000 024000 5.00.2195.6824 C:\WINNT\system32\DNSAPI.DLL
77950000 028000 5.00.2195.5944 C:\WINNT\system32\WLDAP32.DLL
751C0000 006000 5.00.2134.0001 C:\WINNT\system32\NETRAP.dll
779B0000 09B000 2.40.4518.0000 C:\WINNT\system32\OLEAUT32.DLL
773B0000 02E000 5.00.2195.5312 C:\WINNT\system32\ACTIVEDS.DLL
77380000 022000 5.00.2195.5781 C:\WINNT\system32\ADSLDPC.DLL
77830000 00E000 5.00.2168.0001 C:\WINNT\system32\RTUTILS.DLL
77880000 08D000 5.00.2195.5400 C:\WINNT\system32\SETUPAPI.DLL
7C0F0000 061000 5.00.2195.6794 C:\WINNT\system32\USERENV.DLL
774E0000 032000 5.00.2195.5438 C:\WINNT\system32\RASAPI32.DLL
774C0000 011000 5.00.2195.6738 C:\WINNT\system32\RASMAN.DLL
77530000 022000 5.00.2182.0001 C:\WINNT\system32\TAPI32.DLL
77360000 019000 5.00.2195.4874 C:\WINNT\system32\DHCPCSVC.DLL
77820000 007000 5.00.2134.0001 C:\WINNT\system32\VERSION.dll
759B0000 006000 5.00.2134.0001 C:\WINNT\system32\LZ32.DLL
63000000 095000 6.00.2800.1505 C:\WINNT\system32\WININET.dll
7C740000 087000 5.131.2195.6824 C:\WINNT\system32\CRYPT32.dll
77430000 010000 5.00.2195.6905 C:\WINNT\system32\MSASN1.DLL
6E420000 006000 5.00.2920.0000 C:\WINNT\system32\INDICDLL.dll
75E60000 01A000 5.00.2195.4314 C:\WINNT\system32\IMM32.dll
775A0000 090000 2000.02.3511.0000 C:\WINNT\system32\CLBCATQ.DLL
77840000 03D000 5.00.2195.4104 C:\WINNT\system32\cscui.dll
770C0000 023000 5.00.2195.5434 C:\WINNT\system32\CSCDLL.DLL
76620000 010000 5.00.2195.6824 C:\WINNT\system32\MPR.DLL
05CE0000 016000 <no info> C:\PROGRA~1\BROWSE~1\sliplsp.dll
74FD0000 01E000 5.00.2195.6602 C:\WINNT\system32\msafd.dll
75010000 007000 5.00.2195.6601 C:\WINNT\System32\wshtcpip.dll
782C0000 00C000 5.00.2195.4874 C:\WINNT\System32\rnr20.dll
777E0000 008000 5.00.2160.0001 C:\WINNT\System32\winrnr.dll
777F0000 005000 5.00.2168.0001 C:\WINNT\system32\rasadhlp.dll
061A0000 008000 <no info> C:\WINNT\system32\Amhooker.dll
75160000 00C000 5.00.2195.6824 C:\WINNT\System32\ntlanman.dll
75210000 015000 5.00.2195.4874 C:\WINNT\System32\NETUI0.dll
751D0000 038000 5.00.2134.0001 C:\WINNT\System32\NETUI1.dll
76DF0000 011000 5.00.3315.4065 C:\WINNT\system32\mydocs.dll
06810000 14A000 6.00.2800.1658 C:\WINNT\system32\SHDOCVW.DLL
07440000 024000 6.06.0064.0053 C:\Program Files\Common Files\Adobe\Shell\PSICON.DLL
71500000 0FC000 6.00.2800.1622 C:\WINNT\system32\browseui.dll
72A00000 02D000 5.00.2195.5242 C:\WINNT\system32\DBGHELP.DLL

Forget all that. Download and install unlocker.
ccollomb.free.fr

try "move on boot"

best of luck Frank :

Installed the unlocker, it died (program error) when trying to delete the folder, it found no locks. Dr. Watson was unable to attach to the proccess, Windows 2000 returned error code = 2.

when i tried to rename the folder it also failed because it couldn't find the source on disk. (the folder still shows up in explorer though)

Let's start again. What's the name of the folder in question? Have you seached google for that name? In what directory is it located? Have you tried to delete it in safe mode? Download and run msconfig. Disable everything in the startup. Then try to delete it again. Also, look in the registry for any strange things.
HKLM
Software
Microsoft
Windows
CurrectVersion
Run

I have a simple solution to try

1) Create a Bart's PE bootable CD. Just search google for Barts PE and download and install it.

Burn a default Bart PE cd since you don't need network support.

Boot with the CD. Run Chkdsk /f.

then try to delete the folder from within the PE environment.

If it doesn't delete you most likely have bad sectors on your disk.