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stop: NO_MORE_IRP_STACK_LOCATIONS

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Name: mpmartin
Date: April 24, 2006 at 18:36:29 Pacific
OS: Windows 2000 SP4
CPU/Ram: P4 2.66 GHz, 512 MB
Product: clone Abit SG-80
Comment:

Hi, I'm new here, and looking forward to some continuing support from all you experts.

I've been having problems with a boot failure when a FAT32 partition is present in conjunction with Kaspersky anti-virus being installed. I get a BSOD with an error message:
STOP: 0x00000035 NO_MORE_IRP_STACK_LOCATIONS (0X81A5B0A8, 0X00000000, 0X00000000, 0X00000000)
A google search turns up two interesting pages:
http://support.microsoft.com/?kbid=906866
http://www.osronline.com/article.cfm?id=337
The Microsoft KB article mentions a hotfix, but it's for Win XP, not Win 2K. And there isn't a download; you have to request it. The other article describes the cause and solution of the problem from a developers perspective. Maybe the people at Kaspersky should read that. Would anyone have any idea how to address this problem for a Win2K platform?

Here's the history of how I got this way.
(history)
Back in February, I had a hard drive fail (Maxtor 80 GB). While I was ordering a new HD (Seagate 250 GB), I decided to upgrade to a new CPU, MoBo, and just for grits and shins, a new case, keyboard and mouse as part of a barebones kit. I installed Win2k afresh on the new HD, all the drivers and all the windows updates, then proceeded to tackle the problem of recovering the legacy data from the old drive. I used Restorer 2000 to recover an image of the 80 GB drive that was dying. At some point, I discovered that I had encrypted large chunks of very important data on that drive. Skipping past the history of recovering the encryption certificates (see http://www.beginningtoseethelight.org/efsrecovery/index.php, etc.), I found that the best way to unencrypt the legacy data was to set up a FAT32 partition mounted to a folder in the NTFS file system, then drag the data into the FAT32 folder, then back to it's proper location: "data washing" as I call it. FAT32 doesn't support encryption, and the system automatically removes it when copying files into a FAT32 file system.

Another problem arose when I went to reboot. Having the FAT32 partition caused the system to fail to boot with the dreaded BSOD with the error message,
STOP: 0x00000035 NO_MORE_IRP_STACK_LOCATIONS (0X81A5B0A8, 0X00000000, 0X00000000, 0X00000000)
followed by some general advice about uninstalling software, hardware and contacting tech support. Fine. So I just ran Partition Magic, removed the FAT32 partition, then the system boots up normally. Then, to do my data washing, I created the FAT32 partition after I had booted, do my thing, then remove the FAT32 partition again before rebooting.

At some point in the process of rebuilding my system, about the time I installed the drivers and image loader for my camera, the system refused to boot at all with another BSOD, even without any FAT32 partitions. So I got a couple of 160 GB drives from a friend who's a Seagate employee... and after attempting a windows repair, and a windows install repair, I just copied that partition over to one of the new 160 GB drives.

Now, carefully stepping through the process again, I discovered that the boot problem with the FAT32 partition only started after I had installed System Mechanic 6. In particular, the Kaspersky anti-virus component of that package was the cuplrit. When I uninstalled Kaspersky, it didn't have problems with the FAT32 partition at bootup anymore. Since I'd rather have the anti-virus protection than access to a FAT32 partition (I've done about as much EFS recovery as I think I'm going to be able to), I'm very carefully stepping through the process of rebuilding my system.
(/history)

Mark Martin



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Response Number 1
Name: don2006
Date: April 27, 2006 at 16:47:40 Pacific
Reply:

It looks lile Kaspersky is following in Norton's footsgteps. Get rid of it. Trend MIcro has better products and phone support to boot.


0

Response Number 2
Name: cpc2000
Date: May 3, 2006 at 11:24:52 Pacific
Reply:

Attach the minidumps at http://www.rapidshare.de/. I will take a look at your minidump.


0

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