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program error

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Original Message
Name: visith
Date: January 28, 2005 at 23:03:56 Pacific
Subject: program error
OS: win2000
CPU/Ram: 500MHz/64Mb
Comment:

When I want to search files on my computer, I go to start, search, file or folder.
when I click like above it always come out the message like this:
(Program error.
explore.exe has generated error and will be closed by windows. you will need to restart the program. An error log is being created.)
If the message come I cannot search any thing and it closed the search page it self.
Can you all please tell me and what can I do?

Visith-Mony and Monent


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Response Number 1
Name: Tonto
Date: January 29, 2005 at 02:17:00 Pacific
Reply: (edit)

You probably have some corrupted files or corrupted registry entries. Insert your W2K CD. If it loads and displays on the screen click Exit. Then go to Start, Run, type sfc /scannow ,click OK. The program will check for corrupted files and reinstall them. Unfortunately it does not provide a report.
If that does not work then your next step would be a repair using the Win2K CD but you will need to change the booting order of your computer beforehand. When you start up your computer, press the Delete key (sometimes it is F2 or F5) for the BIOS screen to appear. There you will be able to change the booting sequence to CDROM being first. Save and reboot. During the boot you will need to press a key so that it boots of the W2K CD. When choices appear as Install, Repair etc. Choose Repair, then Fast. When finished allow it to reboot to Windows and see if your problem has been resolved.
If it hasn't then you could repeat the process using Manual repair. This process, however, reinstalls all original files and you will need to update after the process. Click "Yes to All" to replace the existing files with the original ones from the CD. This process will not overwrite your Data files. Windows will now work but you will need to go through the update process again. If you haven't got the SP4 update disk then get one from MS, it's free. When it is finished, while rebooting, change the sequence back to the original one, save and proceed. The Manual method of repair is a better way to go rather than reinstalling your OS and all the third party software all over again.. Hope this helps.


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Response Number 2
Name: visith
Date: February 1, 2005 at 23:18:03 Pacific
Reply: (edit)

I've followed the respond number1 but still cann't resolve my problem. Please help me more!!! What can I do? some one told me to format the drive but I think they don't know much about computer so they want me to format, I still hope that some expert will help me.
Thanks

Visith-Mony and Monent


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