Enclose a copy of some of the problems I have been having, has you can see ,I have been trying for a while to solve them and so far had no luck
Sue. From Liverpool U.K
Thank you for contacting Microsoft.
I understand you are experiencing issues with the sound feature on your system. I apologize for the inconvenience you have experienced.
Our support policies are designed to keep Microsoft competitive in the industry and provide support offerings that are more consistent with the needs of our customers. Any savings garnered from these changes are diverted to investments in online support resources and the support functionality in our products.
Like we have mentioned in our earlier emails, when a Microsoft product purchased under an Original Equipment Manufacturer (OEM) license agreement, the manufacturer holds all the rights to provide industry-standard support for all hardware and software included in the purchase. The support agreement does not permit us to offer you warranty support as your Product ID states that your copy of Windows was purchased under an Original Equipment Manufacturer (OEM) license agreement.
For more information on our support policies, please visit:
http://support.microsoft.com/directory/OfficeXP_Q&A_USAFinal.asp
Therefore, Microsoft can offer the following support options for you. Pay-Per-Incident support is available by phone, by e-mail, and online. For more information, please visit http://support.microsoft.com/default.aspx and from the left-hand menu, click Contact Microsoft. If you prefer to work with a Support Professional by telephone, please call (800) 936-5700 again.
In addition to our assisted support services, Microsoft offers several no-charge information services that may assist you with resolving technical issues on your own.
- A general overview of our technical resources can be found at http://support.microsoft.com/default.aspx
- You can search our Knowledge Base, which has thousands of technical articles on all Microsoft products at http://support.microsoft.com/search/default.aspx
- You may view our Frequently Asked Questions (FAQs) for Microsoft Products at http://support.microsoft.com/faqs/default.aspx
- You may view our online newsgroups, where users can view and post information in an open forum at http://support.microsoft.com/newsgroups/default.aspx
Sue, I hope this information is of help to you. I would be pleased to assist you with your issues in future.
Thank you,
Madhu
Microsoft Online Support Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Tuesday, June 11, 2002 02:17 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support please give this your urgent attention
Just for the record I just tried to phone (800)936-5700 the operator said the number you have just phoned has not been recognized try again. ///???
===============================================================
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 11 June 2002 1:12 AM
Subject: RE:{RTCProd#483-458}Support please give this your urgent attention
Hello Sue,
Thank you for contacting Microsoft.
I understand you are encountering issues with the sound feature of your system and I am sorry for the inconvenience you have experienced.
Sue, like we have mentioned in our earlier emails, when a Microsoft product purchased under an Original Equipment Manufacturer (OEM) license agreement, the manufacturer holds all the rights to provide industry-standard support for all hardware and software included in the purchase. The support agreement does not permit us to offer you warranty support as your Product ID states that your copy of Windows was purchased under an Original Equipment Manufacturer (OEM) license agreement.
For more information on our support policies, please visit:
http://support.microsoft.com/directory/OfficeXP_Q&A_USAFinal.asp
Therefore, Microsoft can offer the following support options for you. Pay-Per-Incident support is available by phone, by e-mail, and online. For more information, please visit http://support.microsoft.com/default.aspx and from the left-hand menu, click Contact Microsoft. If you prefer to work with a Support Professional by telephone, please call 011(44)0870 6010100.
In addition to our assisted support services, Microsoft offers several no-charge information services that may assist you with resolving technical issues on your own.
- A general overview of our technical resources can be found at http://support.microsoft.com/default.aspx
- You can search our Knowledge Base, which has thousands of technical articles on all Microsoft products at http://support.microsoft.com/search/default.aspx
- You may view our Frequently Asked Questions (FAQs) for Microsoft Products at http://support.microsoft.com/faqs/default.aspx
- You may view our online newsgroups, where users can view and post information in an open forum at http://support.microsoft.com/newsgroups/default.aspx
Sue, I hope this information is helpful to you and I wish speedy resolution of your issue. If you have any additional questions please free to contact us.
Thank you,
Anjana
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Monday, June 10, 2002 06:27 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support please give this your urgent attention
Many thanks for your reply, I again tried to logon to the help page, got halfway through explaining my problems with the sound, and message came up that I had exceeded the 255 letters ? so still didn't get my message through, had to hang up in the end has I only have one line, and the net was tying up my phone land line.
I will have to try again from my home P.C the email address for that is
lesworldtraderofcollectibles@blueyonder.co.uk so please make a note of this email address for your records, don't want to go all round the world again trying to explain every thing again.
Best regards
Sue
P.S I will send a copy of this email to my home address has well , and then re-send it from there .this is getting to be a choir
lesworldtraderofcollectibles@blueyonder.co.uk
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 09 June 2002 10:49 AM
Subject: RE:{RTCProd#483-458}Support please give this your urgent attention
Hello Sue,
Thank you for contacting Microsoft.
I understand you are experiencing difficulties with downloading a sound card and need assistance with the same. I apologize for any inconvenience caused in this regard.
The Product Identification Number (PID) you provided indicates that your copy of Windows was purchased under an Original Equipment Manufacturer (OEM) license agreement. Under this agreement, the manufacturer of the computer holds the rights to provide industry-standard support for all hardware and software included in the purchase.
For assistance with your issue, I recommend that you work directly with the manufacturer. To locate the contact information for your computer manufacturer, please go to http://support.microsoft.com/directory/worldwide/en-us/oemdirectory.asp .
Microsoft has several additional support options available to you. Assisted Pay-Per-Incident support from a Microsoft Support Professional is available by phone or through Online Assisted Support. For more information about these options, please visit http://support.microsoft.com/default.aspx and click Contact Microsoft from the menu on the left. If you prefer to work with a Support Professional by telephone, please call (800) 936-5700.
Sue, Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products ( http://support.microsoft.com/search/default.aspx ).
- Frequently Asked Questions (FAQs) about Microsoft Products ( http://support.microsoft.com/faqs/default.aspx ).
- Online Newsgroups where you can view and post information in an open forum ( http://support.microsoft.com/newsgroups/default.aspx ).
More information is available at http://support.microsoft.com/default.aspx.
Sue, I hope this information is helpful to you. If you have any additional questions, please let us know by replying to this message.
Thank You,
Vikram
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Friday, June 07, 2002 11:47 PM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support please give this your urgent attention
Many thanks I do appreciate your anticipated HELP.
=============================================
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 07 June 2002 20:50 PM
Subject: RE:{RTCProd#483-458}Support please give this your urgent attention
Thank you for your inquiry to WRHelp@Microsoft.com
Your e-mail was received on Jun 7 2002 12:47PM and will be handled personally by one of our Customer Service Representatives within 24 hours. Our Customer Service Representatives can answer general policy questions, validate your support eligibility, or refer you to the appropriate phone, e-mail, or Web resource.
To explore online support options, please visit http://support.microsoft.com/directory/default.asp.
Thank you,
Microsoft Product Support Services
-----Original Message-----
From: Susan Milner [SUPERSTARSVAL1@BTINTERNET.COM]
Sent: Friday, Jun 7 2002 11:11AM
To: wrhelp@microsoft.com [wrhelp@microsoft.com]
Subject: Support please give this your urgent attention
Dear Sirs I have been trying with out much success for the last few days.
tying to logon on to the help line.
But it would be nice if I could just try and solve my problem from the info in my email,
That I enclose . the help line keeps rejecting my password. .
So I will try once again , and enclose a copy of the problems I am having
So hope you can help with out passing the buck.
Best regards
Sue Milner.
P.S Main problem is having no sound on my P.C I need to be able to down load the soundcard again.
==============================================================
Hello Susan,
Thank you for contacting Microsoft.
I understand you are encountering error messages with your copy of Windows Millennium. I also notice that you are encountering issues the volume feature of your system. I apologize for any inconvenience this may have caused to you.
Susan, the Product Identification Number (PID) you provided indicates that your copy of Windows Millennium was purchased under an Original Equipment Manufacturer (OEM) license agreement. Under this agreement, the manufacturer of the computer holds the rights to provide industry-standard support for all hardware and software included in the purchase.
Therefore, for assistance with your issue, I recommend that you work directly with your computer manufacturer/dealer. To locate the contact information for your computer manufacturer, please go to http://support.microsoft.com/directory/worldwide/en-us/oemdirectory.asp .
Microsoft has several additional support options available to you. Assisted Pay-Per-Incident support from a Microsoft Support Professional is available by phone or through Online Assisted Support. For more information about these options, please visit http://support.microsoft.com/default.aspx and click Contact Microsoft from the menu on the left. If you prefer to work with a Support Professional by telephone, please call (800) 936-5700.
Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products ( http://support.microsoft.com/search/default.aspx ).
- Frequently Asked Questions (FAQs) about Microsoft Products ( http://support.microsoft.com/faqs/default.aspx ).
- Online Newsgroups where you can view and post information in an open forum ( http://support.microsoft.com/newsgroups/default.aspx ).
More information is available at http://support.microsoft.com/default.aspx
Susan, I hope the information provided is helpful to you. If you have any additional questions, please let me know by replying to this message.
Thank you,
Vinod
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Friday, June 07, 2002 02:17 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
Many thanks Anjana,
Please find the enclosed info for my P.C.
best REGARDS.
Susan.
PID) "C:\Program Files\Outlook Express\msimn.exe" "C:\Program Files\Outlook Express\msimn.exe" "574 bytes (574 bytes) 16.0 KB (16,384 bytes) 08 March 2002, 11:29:20 AM Internet properties, http://hp.my.yahoo.com/ home page. Phone dialup BT ANYTIME (DEFAULT) Word for Windows. Email Outlook Express Newsgroups Microsoft Outlook, Micrisoft Netmeeting.
System Restore disk space 2289MB
CD Rom Drive Quade-speed or higher. ;; Windows use 1238 Kiloytes of physical memory to optimize .
File System Properties troubleshooter ,Settings all disable boxes are clear.
Hewlett- Packard Pavilon ,Genuinintel celoron Processor 127 –OMB .Ram
……………………………………………………………………………………………..
Memory 127 omb of Ram
System resources 48% free
File stystem 32 bit
Virtual memory 32 bit
Disk compression not installed
Configured for optional performance.
Programes. Adaptec Direct CD .
“ Easy CD CREATOR 4
“ UDF Reader
Adobe Acrobat 4.0
Activeshare
Adobe Photodelux.home edition 4.0
Backweb
BT Digital access USB package, note we have now changed back to the
Ordanay system.
BT Internet Dialer Manager.
Correl aplications
Defender Virus scanner
EAcceleration Download receiver
Epson Printer. Software
“ USB Printer Divices
Exif Launcher Ver-1.0
“ “ Ver 1.1
HP Internet center.
H5p56 World Micro Modem drivers
Kazoo Player
Live Advisor, Symantec , Norton has been uninstall gave me a lot of poblems.
Live Reg;
Microsoft Money 2001,
“ Office 2000
“ Internet Exporer 5-5 & Tools
Microsoft Outlook Express 5
“ Pricture Print studio 2001
“ Web Pub .Wizard .1.6.
“ Works & money.
“ MSN Messsssenger .service
My photo center.
Nvidia Windows 95/98/ME Displays
One touch multimedia keyboard
PF64OU Guide
Quick Time
Real Player Basic
Rich FX Player.
Serif Page plus .5.0
Shockwave
Stop-signs by eAcceleration
TexBridge Classic 2-0
Trellix Web
Unlead Photo Express 3-0 SE
Win Zip.
Yahoo Companion toolbar .
Hello Susan,
Thank you for contacting Microsoft.
I understand you are encountering error messages with your system and you are also encountering issues the volume feature of your system. I am sorry for the inconvenience you have experienced.
Susan, I appreciate the information you have provided thus far. Though you may have provided some of this information already, I will need more information to create a case. Please assist me in further processing your support request by providing the following information in an e-mail message to Msupport@microsoft.com:
* Product Identification Number (PID) for Windows Millennium
* Operating system and version (For example: Windows XP)
* Browser type and version
* Memory (RAM)
* CPU type and speed
* Contact Information (telephone number)
For help locating the Product Identification Number (PID), go to:
http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, to locate the PID for Windows Millennium:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
If you would prefer to resolve this issue on your own, Microsoft offers several no-charge information services that may assist you in this regard. An overview of our technical resources can be found at http://support.microsoft.com/default.aspx
- You can search our Knowledge Base, which has thousands of technical articles on all Microsoft products at http://support.microsoft.com/search/default.aspx
- You can view our Frequently Asked Questions (FAQs) for Microsoft Products at http://support.microsoft.com/faqs/default.aspx
- You may view our online newsgroups, where users can view and post information in an open forum at http://support.microsoft.com/newsgroups/default.aspx
For your convenience, I have provided you the FAQ site for Windows Millennium:
http://support.microsoft.com/default.aspx?xmlid=fh%3BEN-US%3Bwinme
Susan, if you would please provide this information in a response to msupport@microsoft.com, it would be greatly appreciated. Be sure to include your original message so that all the necessary information is readily available to us.
Thank you,
Anjana
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Thursday, June 06, 2002 12:44 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
I am desperate to try and get some help. but your help service, is set in such away, its impossible to logon, is there no short cut, were I can send an email direct. I think it is fixed in such a way, that it creates a situation were people are connected to the Microsoft line for hours and they are making money out of the phone people, they certainly don't want to be able to give you the info you require in just a few minutes.
Still need help. if you know a better way
Sue.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 31 May 2002 23:41 PM
Subject: RE:{RTCProd#437-758}Support
Hello Susan,
Thank you for contacting Microsoft.
I understand you are experiencing an issue with sound volume on your computer. I also notice that you are encountering error messages on your copy of Windows Millennium. I apologize for any inconvenience this may have caused to you.
Susan, please note that the e-mail address you have contacted does not offer technical support. We are available to assist customers with Web site navigation, general non-technical product information, and information regarding our product support structure.
However, if you would like to receive assistance from a Support Professional for your issues, you have three options, which are outlined below.
1. You may submit your incident through the automated form on our Web site. This is the preferred method as you will receive the fastest possible response from a Support Professional. For more information, go to http://support.microsoft.com/default.aspx and click Contact Microsoft.
2. To contact a Microsoft Support Professional by telephone, please visit the following Web site: http://support.microsoft.com/default.aspx?scid=http://go.microsoft.com/fwlink/?LinkId=6238
3. If you encounter any issues submitting your incident through the automated Web form or by phone, we can assist you by e-mail. Send the following information to msupport@microsoft.com:
-Product Identification Number (PID) for your copy of Windows Millennium
-Computer make and model
-Memory (RAM)
-CPU type and speed
-Specifics of the problem (Please provide as many additional details as you can on the issue you are experiencing)
-File name(s) and password(s), if applicable
-Telephone number
For assistance locating your PID, you may go to: http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, follow these steps to locate the 20-digit number:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products (http://support.microsoft.com/search/default.aspx).
- Frequently Asked Questions (FAQs) about Microsoft Products (http://support.microsoft.com/faqs/default.aspx).
- Online Newsgroups where you can view and post information in an open forum (http://support.microsoft.com/newsgroups/default.aspx).
More information is available at http://support.microsoft.com/default.aspx.
Susan, I hope the information provided is helpful to you. If you have any additional questions, please let me know by replying to this message.
Thank you,
Vinod
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Friday, May 31, 2002 12:08 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
Many thanks for your concern, hope you can help me with my PC Problems
Susan.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 30 May 2002 15:13 PM
Subject: RE:{RTCProd#437-758}Support
Thank you for your inquiry to WRHelp@Microsoft.com
Your e-mail was received on May 30 2002 7:09AM and will be handled personally by one of our Customer Service Representatives within 24 hours. Our Customer Service Representatives can answer general policy questions, validate your support eligibility, or refer you to the appropriate phone, e-mail, or Web resource.
To explore online support options, please visit http://support.microsoft.com/directory/default.asp.
Thank you,
Microsoft Product Support Services
-----Original Message-----
From: Susan Milner [SUPERSTARSVAL1@BTINTERNET.COM]
Sent: Thursday, May 30 2002 7:02AM
To: wrhelp@microsoft.com [wrhelp@microsoft.com]
Subject: Support
Dear Sirs.
I can not get any sound volume on my P.C I have the windows Mil Edition Me
also on scan C:\program back \Web \Data\DoooooooFCS could not read.
also C:\windowssystem\mui.cab:0411\hhctrlui.dll. could not read
Web imagesAminated Gifs\bell.gif maybe infected as it matches the pattern virus Com.tsr virus
Explorer error MSHTM.DLL
can you help by sending me an email with info how to correct
Many thanks
Susan Milner
Thank you for contacting Microsoft.
I understand you are encountering error messages with your system and you are also encountering issues the volume feature of your system. I am sorry for the inconvenience you have experienced.
Susan, I appreciate the information you have provided thus far. Though you may have provided some of this information already, I will need more information to create a case. Please assist me in further processing your support request by providing the following information in an e-mail message to Msupport@microsoft.com:
* Product Identification Number (PID) for Windows Millennium
* Operating system and version (For example: Windows XP)
* Browser type and version
* Memory (RAM)
* CPU type and speed
* Contact Information (telephone number)
For help locating the Product Identification Number (PID), go to:
http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, to locate the PID for Windows Millennium:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
If you would prefer to resolve this issue on your own, Microsoft offers several no-charge information services that may assist you in this regard. An overview of our technical resources can be found at http://support.microsoft.com/default.aspx
- You can search our Knowledge Base, which has thousands of technical articles on all Microsoft products at http://support.microsoft.com/search/default.aspx
- You can view our Frequently Asked Questions (FAQs) for Microsoft Products at http://support.microsoft.com/faqs/default.aspx
- You may view our online newsgroups, where users can view and post information in an open forum at http://support.microsoft.com/newsgroups/default.aspx
For your convenience, I have provided you the FAQ site for Windows Millennium:
http://support.microsoft.com/default.aspx?xmlid=fh%3BEN-US%3Bwinme
Susan, if you would please provide this information in a response to msupport@microsoft.com, it would be greatly appreciated. Be sure to include your original message so that all the necessary information is readily available to us.
Thank you,
Anjana
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Thursday, June 06, 2002 12:44 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
I am desperate to try and get some help. but your help service, is set in such away, its impossible to logon, is there no short cut, were I can send an email direct. I think it is fixed in such a way, that it creates a situation were people are connected to the Microsoft line for hours and they are making money out of the phone people, they certainly don't want to be able to give you the info you require in just a few minutes.
Still need help. if you know a better way
Sue.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 31 May 2002 23:41 PM
Subject: RE:{RTCProd#437-758}Support
Hello Susan,
Thank you for contacting Microsoft.
I understand you are experiencing an issue with sound volume on your computer. I also notice that you are encountering error messages on your copy of Windows Millennium. I apologize for any inconvenience this may have caused to you.
Susan, please note that the e-mail address you have contacted does not offer technical support. We are available to assist customers with Web site navigation, general non-technical product information, and information regarding our product support structure.
However, if you would like to receive assistance from a Support Professional for your issues, you have three options, which are outlined below.
1. You may submit your incident through the automated form on our Web site. This is the preferred method as you will receive the fastest possible response from a Support Professional. For more information, go to http://support.microsoft.com/default.aspx and click Contact Microsoft.
2. To contact a Microsoft Support Professional by telephone, please visit the following Web site: http://support.microsoft.com/default.aspx?scid=http://go.microsoft.com/fwlink/?LinkId=6238
3. If you encounter any issues submitting your incident through the automated Web form or by phone, we can assist you by e-mail. Send the following information to msupport@microsoft.com:
-Product Identification Number (PID) for your copy of Windows Millennium
-Computer make and model
-Memory (RAM)
-CPU type and speed
-Specifics of the problem (Please provide as many additional details as you can on the issue you are experiencing)
-File name(s) and password(s), if applicable
-Telephone number
For assistance locating your PID, you may go to: http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, follow these steps to locate the 20-digit number:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products (http://support.microsoft.com/search/default.aspx).
- Frequently Asked Questions (FAQs) about Microsoft Products (http://support.microsoft.com/faqs/default.aspx).
- Online Newsgroups where you can view and post information in an open forum (http://support.microsoft.com/newsgroups/default.aspx).
More information is available at http://support.microsoft.com/default.aspx.
Susan, I hope the information provided is helpful to you. If you have any additional questions, please let me know by replying to this message.
Thank you,
Vinod
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Friday, May 31, 2002 12:08 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
Many thanks for your concern, hope you can help me with my PC Problems
Susan.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 30 May 2002 15:13 PM
Subject: RE:{RTCProd#437-758}Support
Thank you for your inquiry to WRHelp@Microsoft.com
Your e-mail was received on May 30 2002 7:09AM and will be handled personally by one of our Customer Service Representatives within 24 hours. Our Customer Service Representatives can answer general policy questions, validate your support eligibility, or refer you to the appropriate phone, e-mail, or Web resource.
To explore online support options, please visit http://support.microsoft.com/directory/default.asp.
Thank you,
Microsoft Product Support Services
-----Original Message-----
From: Susan Milner [SUPERSTARSVAL1@BTINTERNET.COM]
Sent: Thursday, May 30 2002 7:02AM
To: wrhelp@microsoft.com [wrhelp@microsoft.com]
Subject: Support
Dear Sirs.
I can not get any sound volume on my P.C I have the windows Mil Edition Me
also on scan C:\program back \Web \Data\DoooooooFCS could not read.
also C:\windowssystem\mui.cab:0411\hhctrlui.dll. could not read
Web imagesAminated Gifs\bell.gif maybe infected as it matches the pattern virus Com.tsr virus
Explorer error MSHTM.DLL
can you help by sending me an email with info how to correct
Many thanks
Susan Milner
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 06 June 2002 18:40 PM
Subject: RE:{RTCProd#437-758}Support
Hello Susan,
Thank you for contacting Microsoft.
I understand you are encountering error messages with your system and you are also encountering issues the volume feature of your system. I am sorry for the inconvenience you have experienced.
Susan, I appreciate the information you have provided thus far. Though you may have provided some of this information already, I will need more information to create a case. Please assist me in further processing your support request by providing the following information in an e-mail message to Msupport@microsoft.com:
* Product Identification Number (PID) for Windows Millennium
* Operating system and version (For example: Windows XP)
* Browser type and version
* Memory (RAM)
* CPU type and speed
* Contact Information (telephone number)
For help locating the Product Identification Number (PID), go to:
http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, to locate the PID for Windows Millennium:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
If you would prefer to resolve this issue on your own, Microsoft offers several no-charge information services that may assist you in this regard. An overview of our technical resources can be found at http://support.microsoft.com/default.aspx
- You can search our Knowledge Base, which has thousands of technical articles on all Microsoft products at http://support.microsoft.com/search/default.aspx
- You can view our Frequently Asked Questions (FAQs) for Microsoft Products at http://support.microsoft.com/faqs/default.aspx
- You may view our online newsgroups, where users can view and post information in an open forum at http://support.microsoft.com/newsgroups/default.aspx
For your convenience, I have provided you the FAQ site for Windows Millennium:
http://support.microsoft.com/default.aspx?xmlid=fh%3BEN-US%3Bwinme
Susan, if you would please provide this information in a response to msupport@microsoft.com, it would be greatly appreciated. Be sure to include your original message so that all the necessary information is readily available to us.
Thank you,
Anjana
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Thursday, June 06, 2002 12:44 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
I am desperate to try and get some help. but your help service, is set in such away, its impossible to logon, is there no short cut, were I can send an email direct. I think it is fixed in such a way, that it creates a situation were people are connected to the Microsoft line for hours and they are making money out of the phone people, they certainly don't want to be able to give you the info you require in just a few minutes.
Still need help. if you know a better way
Sue.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 31 May 2002 23:41 PM
Subject: RE:{RTCProd#437-758}Support
Hello Susan,
Thank you for contacting Microsoft.
I understand you are experiencing an issue with sound volume on your computer. I also notice that you are encountering error messages on your copy of Windows Millennium. I apologize for any inconvenience this may have caused to you.
Susan, please note that the e-mail address you have contacted does not offer technical support. We are available to assist customers with Web site navigation, general non-technical product information, and information regarding our product support structure.
However, if you would like to receive assistance from a Support Professional for your issues, you have three options, which are outlined below.
1. You may submit your incident through the automated form on our Web site. This is the preferred method as you will receive the fastest possible response from a Support Professional. For more information, go to http://support.microsoft.com/default.aspx and click Contact Microsoft.
2. To contact a Microsoft Support Professional by telephone, please visit the following Web site: http://support.microsoft.com/default.aspx?scid=http://go.microsoft.com/fwlink/?LinkId=6238
3. If you encounter any issues submitting your incident through the automated Web form or by phone, we can assist you by e-mail. Send the following information to msupport@microsoft.com:
-Product Identification Number (PID) for your copy of Windows Millennium
-Computer make and model
-Memory (RAM)
-CPU type and speed
-Specifics of the problem (Please provide as many additional details as you can on the issue you are experiencing)
-File name(s) and password(s), if applicable
-Telephone number
For assistance locating your PID, you may go to: http://support.microsoft.com/support/webresponse/pid/pidfind.asp
Alternatively, follow these steps to locate the 20-digit number:
1. Click Start, point to Settings and then click Control Panel.
2. Double-click the System icon to open System Properties.
3. Click the General tab to find the 20-digit number under the "Registered to" line.
Microsoft also offers several no-charge online support services including:
- The Knowledge Base, which includes thousands of technical articles on Microsoft products (http://support.microsoft.com/search/default.aspx).
- Frequently Asked Questions (FAQs) about Microsoft Products (http://support.microsoft.com/faqs/default.aspx).
- Online Newsgroups where you can view and post information in an open forum (http://support.microsoft.com/newsgroups/default.aspx).
More information is available at http://support.microsoft.com/default.aspx.
Susan, I hope the information provided is helpful to you. If you have any additional questions, please let me know by replying to this message.
Thank you,
Vinod
Microsoft Online Customer Representative
-----Original Message-----
From: Susan Milner (SUPERSTARSVAL1@BTINTERNET.COM)
Date: Friday, May 31, 2002 12:08 AM
To: Web Response Help (wrhelp@microsoft.com)
Subject: Re: RE:Support
Many thanks for your concern, hope you can help me with my PC Problems
Susan.
----- Original Message -----
From: Web Response Help
To: Susan Milner
Sent: 30 May 2002 15:13 PM
Subject: RE:{RTCProd#437-758}Support
Thank you for your inquiry to WRHelp@Microsoft.com
Your e-mail was received on May 30 2002 7:09AM and will be handled personally by one of our Customer Service Representatives within 24 hours. Our Customer Service Representatives can answer general policy questions, validate your support eligibility, or refer you to the appropriate phone, e-mail, or Web resource.
To explore online support options, please visit http://support.microsoft.com/directory/default.asp.
Thank you,
Microsoft Product Support Services
-----Original Message-----
From: Susan Milner [SUPERSTARSVAL1@BTINTERNET.COM]
Sent: Thursday, May 30 2002 7:02AM
To: wrhelp@microsoft.com [wrhelp@microsoft.com]
Subject: Support
Dear Sirs.
I can not get any sound volume on my P.C I have the windows Mil Edition Me
also on scan C:\program back \Web \Data\DoooooooFCS could not read.
also C:\windowssystem\mui.cab:0411\hhctrlui.dll. could not read
Web imagesAminated Gifs\bell.gif maybe infected as it matches the pattern virus Com.tsr virus
Explorer error MSHTM.DLL
can you help by sending me an email with info how to correct
Many thanks
Susan Milner
