Photoshop error message

Adobe Photoshop cs2
December 14, 2009 at 12:06:18
Specs: Windows 2000 Professional, ???
I've recently come into possession of a new system (what I am using now) -- At first, I was able to install Photoshop and activate it without problem, but now I am having trouble.

What had happened, is I made my own handle in USERS AND PASSWORDS. Installed some programs and then had to restart for them to work properly. I was greeted with a log-in that was not mine and instead of logging in with my newly created handle, I tried to get into "VALUED CUSTOMER" and could not. I don't remember how I was able to log back in, but I did.

In USERS and PASSWORDS, there are now two names (the rest I deleted) "Administrator" and "Guest". I am on "Admin" and yet I continue to get this message when I install photoshop and it comes around to the activation/registration:

"You are not allowed to continue because your account does not have the proper privileges. Please log using an account with administrator privileges and try again."

I cannot use my legit copy of Photoshop without doing this, and for some reason the computer cannot recognize that I am on an ADMIN handle.

Help? =/

See More: Photoshop error message

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December 15, 2009 at 05:56:54
If you can log in as administrator then I suggest you do so and try to uninstall the application.

If you're able to successfully remove it, I'd reboot. At this point, I would create my regular user account and then I'd login with that account and get it all setup and ensure it's working properly. Then, I would install photoshop and see if it doesn't work.

If it doesn't after that, I would call the manufacturer's support line and get their help.

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December 15, 2009 at 08:50:55
Sometimes messages are rather cryptic. If you recently installed and registered It seems to me that your registration is being rejected because Photoshop already has someone registered with that same key. You, using different registration data.

Curt R has advised you on the proper procedure to setup and install. You shouldn't regularly use the default administrator account. If you have problems with it you have nothing to fall back on. Probably going to require a call to tech support after proper installation.

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December 15, 2009 at 10:01:56
I am able to install/uninstall this program, as well as other programs so it makes little sense how Photoshop acts so differently.

I made a second administrator account, and I still received the same error pop-up message; I am not using different activation information -- It's all the same number, the same name, etc.

I suppose I will contact Windows 2000 support, hoping that they still have it.

Thanks guys.

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Related Solutions

December 15, 2009 at 10:33:07
There is no Windows 2000 support. Why would you want to contact them anyway. You problem appears to be a Photoshop issue.

The message about "Valued Customer" indicates to me you were linked to the registration site for Photoshop.

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December 15, 2009 at 10:42:53
I was afraid they didn't still have Win2000 support.

Dang it, I wish I had XP again. lol.

Anyway, how can it be a Photoshop issue if I keep getting the same error message that I'm not "on an admin account; please switch to one" ?

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December 15, 2009 at 10:49:05
I understand your question. I was focusing on the premise the program was installing but not registering. Your comment in #3 indicated that is where you were getting stuck. "I am not using different activation information -- It's all the same number, the same name, etc".

To try and suggest what may be wrong I would say you may still need to grant permissions even in the administrator account. Look at the privileges for that account.

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May 25, 2011 at 00:18:50
Try runas /noprofile /user:Administrator "C:\Program Files\...Photoshop.exe" in Command Line. Worked for me.

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