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Outlook 2000 print icon freezes / locks

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Name: WL Gardner
Date: November 21, 2001 at 12:13:12 Pacific
Comment:

This may seem retarded but many times when I hover my mouse over the print icon in outlook (ONLY IN OUTLOOK AND ONLY IN OUTLOOK), it locks up the whole outlook program.

Default printer is network printer but everything prints fine. Any suggestions?



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Response Number 1
Name: WL Gardner
Date: November 21, 2001 at 12:14:07 Pacific
Reply:

sorry :) ONLY IN OUTLOOK AND ONLY THE PRINT ICON does this happend.


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Response Number 2
Name: Tanno
Date: November 21, 2001 at 15:52:57 Pacific
Reply:

Try re-installing Outlook or Office for that matter.

I've never seen this problem. Usually a software problem and not a setting when something like this happens...reinstall.

Tanno


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Response Number 3
Name: Jeff Dirickson
Date: November 21, 2001 at 16:38:37 Pacific
Reply:

I have seen this, I experience it everyday. I also have other W2K PCs with the same problem. I have noticed this happens if you try to complete a task like printing when Outlook is checking the Mail Server at the same time.

When someone finds a solution, it would be a good thing to know.


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Response Number 4
Name: Tanno
Date: November 22, 2001 at 10:47:13 Pacific
Reply:

I am actively running Win2k Pro and have no problems. I'm always doing more than on thing at once. Just to try what you said, while I was printing a 40 email attachment, I checked my mail (all in outlook 2000) numerous times and I didn't have a problem.

Another thing to check is the spooler settings. Do you have enough system memory or hard drive space to do the tasks that you are trying to do? If you have 128MB system memory and you are running outlook, excel, explorer (Internet or windows), word, lotus, access,.....etc. And you are low on hdd space, you will not have room to print.

Close everything but outlook and try again, otherwise, I still say re-install it.

Tanno


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Response Number 5
Name: WL Gardner
Date: November 30, 2001 at 12:21:39 Pacific
Reply:

Thanks for the replies

My system is:

DELL Pentium 4 1.3 ghz
256mb RAM
Matrox Millenium DualHead 64mb graphics card

I might try to reinstall office outlook module only but I'm skeptical. I might just end up installing XP. Would still be interested in any other suggestions or hear if anybody else has this problem.

I was thinking that maybe when you hover your mouse over that it starts looking for the defualt printer? That sounds dumb, but hey, we're dealing with microsoft here. ;)



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Response Number 6
Name: Marc Manna
Date: February 8, 2002 at 13:58:52 Pacific
Reply:

I may have the answer to your problems... The same thing was happening to me. I spent three weeks trying to fix it, including several reinstalls, repairs, etc., of office. The solution (in my situation) was to change the default printer. Outlook froze up whenever my mouse even HOVERED (not necessarily clicked) on the printer icon in Outlook XP. My default printer was set as a printer on the network which no longer existed. Switching the default printer to a valid one solved all my problems.

I hope this helps!

Marc Manna
mannamarc@hotmail.com


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