am alwayes getting this error some boady help 30/04/2003 10:10:41 McLogEvent Error None 5051 NT AUTHORITY\SYSTEM AEAOLF01 A thread in process C:\Program Files\Network Associates\NetShield 2000\Mcshield.exe took longer than 35000 ms to complete a request. The process will be terminated. Thread id : 3116 (0xc2c) Thread address : 0x77f83197 Thread message : Build Nov 7 2001 22:53:54 / 9.53 Object being scanned = \Device\HarddiskVolume4\Shared\Group\Finance\DX01FI01-10 - DISTRIBUTOR ACCOUNTS\Credit Control\Batuke Sales Ledger\Customer Journals\Journal Vouchers\JV ROYALTIES\JV Royalty Feb 2003.xls (@ 24011(0) 10006(0) 10010(0) 24016(0) 10006(0)

from Na: Title : Resolving a standard file timeout in McShield Solution ID : nai18383 Last Modified : 5MAR 2003 ---------------------- Goal and/or Problem Description : Resolving a standard file timeout in McShield Error: "Event ID: 5051" Source: "McLogEvent" Event ID 5051 Error in the Event log Dr. Watson error in McShield.exe referencing memory address 77fxxxxx (e.g. Thread address : 0x77f6771f) Description: A thread in process C:\network associates\NetShield 2000\mcshield.exe took longer than _____ms to complete a request. The process will be terminated. Thread id : XXX Thread address : 0x77fxxxxx Thread message : Object being scanned = \Device\Harddisk0\Partition4\officedocs\example.doc ( @ 10010 (24011,10006,10010,24016)) A thread in process C:\network associates\NetShield 2000\mcshield.exe took longer than _____ms to complete a request. The process will be terminated. Thread id : XXX Thread address : 0x77fxxxxx Thread message : Object being scanned = \Device\Harddisk0\Partition4\officedocs\example.doc ( @ 10010 (24011,10006,10010,24016)) Dr. Watson ---------------------- Problem Environment : McAfee NetShield 4.5 Microsoft Windows NT Microsoft Windows 2000 HotFix ---------------------- Changes affecting this problem : Change information is not available for this solution ---------------------- Cause of this problem : The McShield component does not have enough time to scan a given file. ---------------------- Solution 1: Network Associates recommends applying the HotFix Rollup (HFR) for NetShield 4.5 to resolve the issue. See NAI21128: "HotFix Rollup for NetShield 4.5". The HotFix Rollup is available for download from the Network Associates website. See NAI26661: "Obtaining the HotFix Rollup for NetShield 4.5 ". ---------------------- Solution 2: A series of steps must be taken to resolve standard file timeout issues. These steps should be taken in the following order: Identify the issue. Check the event log description (Object being scanned =) to determine which file McShield timed out on. If a specific file is referenced, continue with step 3. If McShield timed out on a hard drive partition or a CDRom drive, see Primus article NAI18427 "Resolving a hard drive partition or CDRom timeout in McShield" for the resolution. Make note of the file the timeout occurred on. If it is an archive or compressed file, see Primus article NAI7440: Changing the "ScanArchive Timeout" to a higher value for information on McShield timeouts involving archive or compressed files. If it is not a compressed or archived file, proceed with step 4. Note: Executable files (EXE) can sometimes be self-extracting compressed files. Increase the timeout settings to the half-maximum values. (To do this, the following can be copied and pasted into a .REG file, then launched to make the changes): NOTE: You should use NOTEPAD when creating the .REG file. When saving the file, be sure to use a .REG extension, since in order to import the created file it must have a .REG extension. REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On Access Scanner\McShield\Configuration] "ScannerThreadTimeout"=dword:000249f0 "ScannerThreadTimeoutEx"=dword:0000b98c Note: 000249f0 hex = 150000 decimal 0000b98c hex = 47500 decimal See also NAI3692: Dr. Watson error or General Protection Fault scanning very large files In some cases, this may still not be enough. You may have large numbers of large files that have to be scanned no matter the performance cost. To increase the timeout values even further, apply the QA-Tested Maximum timeout values: REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\On Access Scanner\McShield\Configuration] "ScannerThreadTimeout"=dword:0004a768 "ScannerThreadTimeoutEx"=dword:00017318 Note: 0004a768 = 305000 decimal 00017318 = 95000 decimal See also NAI3692: Dr. Watson error or General Protection Fault scanning very large files ----------------------