For Christmas I received a USB 2.0 5-Port PCI Card made by Belkin, Part# F5U220v1. The intention was to upgrade my computer so that I could use my 500GB External Hard Drive, made by SimpleTech (Part# SP-U35/500).

Installation of the card went fine, and we installed the drivers as well. I have two smaller USB JumpDrives, both of which worked perfectly when plugged in to the new ports.

However, when I plug in my External Hard Drive it reboots the computer, and upon startup I get a blue screen telling me that the problem is likely faulty drivers.

The Hard Drive didn't come with any drivers, and there are no updated ones for either it or the USB Card on their respective sites. My Device Manager says I do not have a Mass Storage Controller driver installed -- it also says there is no such driver on my Windows 2000 Pro installation CD.

Is there any sort of solution to this? The External Drive doesn't work very well with USB 1.1 and I was hoping the upgrade would improve performance.

>>>Installation of the card went fine, and we installed the drivers as well. I have two smaller USB JumpDrives, both of which worked perfectly when plugged in to the new ports.<<<

With Windows 2000, you shouldn't need any drivers for the card; it should support USB 2.0 natively . There's also a 137GB limit on Windows 2000 for at least internal drives, but the fact that it's a USB should bypass that. You may want to see if there's some type of utility from the HDD manufacturer that would help...

... this might help:

http://web.belkin.com/support/downl...

Grrrr
wat do I know?
... got brain freeze

Those drivers apparently fixed the issue with the Mass Storage Controller, as it's no longer asking for a driver.

However, my blue screen problem still remains. It says Plug and Play detected a faulty driver of some kind.

I can plug my External Hard Drive into the older USB ports and it still works. It's just the 2.0 ports that are the problem.

Should be correct driver(?) but dated 2005 from:

http://web.belkin.com/support/downl...

Goto control panel> system> advanced>
startup + recovery (if its in win2k?)
> "settings" untick automatically restart.

then Goto system> hardware> device manager

... do you see any yellow markers on anything? ie usb device?
... highlight the marked device goto properties /OR update driver while on the
internet.

... OR you may need to service pack yor win2k ??

try here: http://old.bink.nu/bootcd/

Grrrr
wat do I know?
... got brain freeze

There are no more warning markings in Device Manager. Those drivers fixed that. However, they don't seem to have fixed my original problem, which was the crash and blue error screen whenever I plug the drive into the 2.0 port.

Also, I have Service Pack 4 already.

... good oh,

... does it BSOD (blue screen of death) when the drive is plugged in on reboot?

... bsod when hot swapping?

... bsod on both?

... bios info worth a read:

http://www.usbman.com/Win2000.htm

... worth a tinker in the bios

Grrrr
wat do I know?
... got brain freeze

Specifically, it reboots the computer whenever I plug the drive in. If I leave it plugged in while it reboots, it brings me to the BSOD.

I'll take a look at the BIOS and report back when I'm done.

After some more tweaking with the drivers mentioned here, I was able to get everything working perfectly. Thanks everyone for your time and replies.