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IRQ Sharing causes problems

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Original Message
Name: Joe
Date: September 24, 2001 at 20:05:42 Pacific
Subject: IRQ Sharing causes problems
Comment:

I have

- Abit TH7 RAID i850 P4 1.5GHz
- 1 WDC 100GB ATA100 hd
- 1 SGT 8GB ATA66 hd
- SB Live & Live Drive IR
- 2 3C590 NICs
- Winfast GeForce2 MX
- Fresh install of Win2k

My NICs, sound card, video card, and USB controller are all sharing IRQ 7. Moving cards around to different PCI slots have no success. Unistalling and reinstalling cards and drivers have no success. When trying to uninstall sound card, computer crashes. While playing a game, computer crashes. Force updating ESCD has no effect. Any help would be greatly appreciated.


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Response Number 1
Name: Mike W
Date: September 24, 2001 at 22:39:00 Pacific
Reply: (edit)

Hi Joe,

It is unlikely it is the IRQ sharing that is causing the crashes. This is typical behavior for W2K when installed on a ACPI (Advanced Configuration and Power INterface) compliant PC. W2K should have no problem managing the IRQs.

Make sure you have all the latest W2K drivers installed for your hardware. Check the Abit site for any known W2K issues with your MoBo, Bios Version, chipset, etc.

Not being able to uninstall the sound card makes it a reasonable suspect. Have you tried uninstalling it using Device Manager or the Add/Remove Hardware Wizard? Try both. If you can finally get it removed, see if the PC will run stable without the card. Then try adding the card back.

-MW


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Response Number 2
Name: Mike
Date: September 25, 2001 at 07:31:27 Pacific
Reply: (edit)

it is VERY likely that the IRQ sharing is causing your problems.. I had the same problem for the longest time - all you need to do is change the Computer from ACPI PC to a Standard PC in the device manager.. this will re-install all your devices from scratch upon the next boot and will re-assign IRQ's.. this helped me a great deal and my freeaing/rebooting problems went away.. and the performance is up as well.. now I heard the correct way is is "to reinstall Windows 2000, after first disabling ACPI support in your BIOS, by booting with the Windows 2000 CD-ROM or running Winnt32.exe from that disc. (This procedure doesn't work if you boot with the first Setup floppy). In the first phase of the installation when you see the message 'Setup is inspecting your computer's hardware configuration', press F5, select 'Standard PC' from the list and continue with the installation." (taken from http://www.pcuser.com.au/pcuser/help.nsf/2fa3247f35da01f3ca256817001f0102/db4486aa59ed8bbcca256a7a00389933!OpenDocument


Good luck


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Response Number 3
Name: Mike W
Date: September 25, 2001 at 08:24:10 Pacific
Reply: (edit)

The complete article referred to above:

"It sounds as if your motherboard and BIOS support ACPI (advanced configuration and power interface). If so, Windows 2000 (rather than the BIOS) takes control of installing all Plug and Play hardware, and in the process greys out the Change Settings buttons for those devices. It's common to have shared IRQs these days because the PCI bus supports IRQ sharing. As an example, my Windows 2000 PC supports ACPI and has six devices, including USB, sharing IRQ 9. For the benefit of others, you can see how the IRQs and other resources are allocated, and whether you can change them, by opening Device Manager (see below). Then click View -> Resources by Type to see the list and click + to expand a resource tree. To see the Change Setting button, right-click a device, click Properties and click the Resources tab.

In your case any conflicts are probably caused by a shared device that isn't fully ACPI compliant. Some Creative cards have received bad reports in this area. To sort this out, first check the Web site for the manufacturer of your PC or motherboard to be sure that you have the latest BIOS update. Then check the sites for your video (http://www.nvidia.com) and sound (http://www.creative.com) cards for updated drivers. You could also try shuffling the cards to different PCI slots, which on some PCs will cause different IRQs to be assigned.

Although the best solution is to install ACPI compliant drivers for all of your hardware (or to use different hardware that is ACPI compliant), the other alternative is to change the installed computer type from 'Advanced Configuration and Power Interface (ACPI) PC' to 'Standard PC'. You can determine which type Windows 2000 has installed by right-clicking My Computer, clicking Properties and clicking the Device Manager button on the Hardware tab. Then click the + to expand the Computer tree, which displays the computer type. Don't under any circumstances try to change between these two types by changing the driver from Device Manager, because this will make your PC unbootable, as will disabling ACPI support in your BIOS (if you have this option).

The correct way to change from an ACPI PC to a Standard PC is to reinstall Windows 2000, after first disabling ACPI support in your BIOS, by booting with the Windows 2000 CD-ROM or running Winnt32.exe from that disc. (This procedure doesn't work if you boot with the first Setup floppy). In the first phase of the installation when you see the message 'Setup is inspecting your computer's hardware configuration', press F5, select 'Standard PC' from the list and continue with the installation."

Seems to suggest the problem isn't the IRQ sharing per se, but something's inability to function using the IRQ sharing W2K provides in an APCI environment. The article seems to suggest the "best solution" is to find approriate drivers and or hardware and BIOS update.

The work around of installing under "Standard PC" may provide a viable solution and is a valid point to consider, but why not attempt the "better" (not my words) solution first?

-MW


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Response Number 4
Name: Joe
Date: September 25, 2001 at 09:58:18 Pacific
Reply: (edit)

I reinstalled the computer from 'ACPI' to 'Standard PC' in the device manager, and my irqs are not being shared any more. however, my computer will still freeze while trying to play a game. I can navigate through game menus fine, but as soon as anything intensive starts to play (gameplay or video), the computer will hang after about 3 seconds, but the music will keep playing. hard resetting is the only way to recover.


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Response Number 5
Name: Mike W
Date: September 25, 2001 at 11:14:01 Pacific
Reply: (edit)

Hi Joe,

I've got to believe you have a hardware driver problem. Have you verified you are using the latest recommended W2K drivers. Check the manufacturer's Website. It's possible it could also be a software issue.

I'd look first at the sound and video drivers and any associated software. If you can, uninstall the Live Drive and see if the freezing is eliminated. You may have to use process-of-elimination to hone in on the specific cause.

Has your system run trouble-free with any other OS? Have you checked for updated drivers/software patches relating to W2K. Have you checked for any BIOS updates and looked at what the update will do?

You might also submit a post related to your specific hardware device (list name and model #) asking if others using that device found any W2K issues when installing it. You might also consider asking about your MoBo.

Wish I had a specific remedy to offer - this may take you a while to troubleshoot but I'd check all these aspects.

-MW


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Response Number 6
Name: Daniel
Date: November 27, 2001 at 10:15:14 Pacific
Reply: (edit)

I've just purchased sb live and i got a problem when i installed it.

my computer started to lock up for 7-10 sec from time to time.. sometimes twice in 10 min.. usually once an hour.

I had the newest drivers and bios update.
Finally i tried to set my computer to assign different IRQ's and now it seems to work!!
I didnot reinstall w2k, i just changed to Standard PC in the Device manager.

havn't had one lock up for 2 hrs anyway =)

Just wanto say thanks a lot for the tip!


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Response Number 7
Name: John Heimer
Date: November 29, 2001 at 19:18:54 Pacific
Reply: (edit)

I've got an Abit TH7 with a similar config, except I've got dual 60 GXP Deskstars and I'm experiencing what I suspect are some IRQ sharing issues. With the RAID config I cannot play MP3 files and say check my email without the MP3 track stuttering. I suspect the PCI card IRQ sharing is the problem. I realize that PCI cards are supposed to be able to share IRQs by design - I've yet to try switching the HAL from ACPI to Standard PC. I see from above that this may prove successful.
John


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