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IE cannot connect, others can

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Name: Michelle Hanenburg
Date: March 4, 2005 at 00:52:59 Pacific
OS: WinNT
CPU/Ram: Unknown, 256MB
Comment:

Hi! I have Windows 2000 Professional. Recently my Internet Explorer stopped working. Although my computer is connect to the internet, IE is unable to connect to the server. I also use Mozilla Firefox, and this browser has no problem connecting. I have all the latest virus updates, done spyware scans, even uninstalled IE a few times, and downloaded it again from the Microsoft website. Any ideas why it's not working?

Michelle
Pinache_2204@hotmail.com



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Response Number 1
Name: Tonto
Date: March 4, 2005 at 02:44:27 Pacific
Reply:

I cannot see how you could have uninstalled IE as it is an intergral part of W2K. However, here are a number of procedures that you could try, one at a time, and see if one of them rectifies the problem. Start with the simplest. Go to Start, Settings, Control Panel, Add/Remove programs, highlight IE, click add/remove, check the repair square, click OK. After the repair, the computer reboots so you need to be offline. Check your IE, if that did not help then proceed to check whether you have some corrupted files. Go to Start, Run, type sfc /scannow ,click OK. Insert your W2K CD. The program will check for corrupted files and reinstall them. Unfortunately it does not provide a report.
See if your IE is working properly.
If that does not work then your next step would be a repair using the Win2K CD but
you will need to change the booting order of your computer beforehand. When you start
up your computer, press the Delete key (sometimes it is F2 or F5) for the BIOS screen to appear. There you will be able to change the booting sequence to CDROM being first. Save and reboot. During the boot you will need to press a key so that it boots of
the W2K CD. When choices appear as Install, Repair etc. Choose Repair, then Fast.
When finished allow it to reboot to Windows and see if your problem has been resolved.
If that did not work then you need to reinstall IE. The following site outlines the
procedure. http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
Hope this helps.


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