I have a rather serious problem I just encountered on a w2k laptop. I wanted to enable the laptop to utilize a USB powered 250ZIP drive, so I downloaded the newest version of Iomegaware according to the Iomega site's instructions. Before downloading this program, I could login to this laptop just fine, but after I rebooted, I CANNOT LOGIN. I don't know the admin pw but I do know the user's pw (she is a member of admin on the laptop). What on earth do I do now to get her to be able to login to her laptop??? This is a real bad deal. Since it was just fine before I installed Iomega's software, and I never went into any place to modify any sort of login info. ummmmmmm. crap. Any help on what I can do to get this user logged back in to her machine would be verrrrrrrry much appreciated! Thanks, Chuck

You could Open Start>Settings>Control Panel - Select the Users/groups icon, and click on Advanced, select Users, Select the Administrator (or whichever user you need to reset the password on), right click and select 'Reset password'. All should be well as you're an admin user yourself.

thanks O, but please allow me to [re]clarify my problem in as short of space here as possible: when I am met with the "press ctrl, alt, delete to logon" of course this brings me to the standard w2k logon prompt. This is where I cannot get past. yes, you are correct in where and how to reset a pw once you have access to the OS, but I need to get past the initial login screen. And to reassure anyone who automatically thinks I am some little snot-nosed kid who is trying to get onto his daddy's computer - forget it. I have been a tech for 10 years now, and I'll be doggone if I can remember how we ever got past this in my previous places of employment. Again, thanks, and I look forward to reading any more feedback. Chuck

The only thing I can think of to do is to run a password editor program like the one found at this link: http://home.eunet.no/~pnordahl/ntpasswd/

Have you tried uninstalling Iomega's software via safe mode since that was the last thing you did? If you can log in that way of course. You can also try turning the laptop on and just plug it on a network (without logging onto it). On another machine try connecting to the default root share and you could possibly remove the offending driver (or make backups of your user's data or profile). Remote registry editing would probably be possible as well. Sounds to me like a GINA type dll running. Can't be sure though, I haven't used Iomega's crap in years. Either that or Iomega's apps changed the drive letters around and causing your login issues. One good tool to use is Winternals Admin Pak...if you can afford it. It'll allow you to change the Administrator's password.

try booting to a linux cd...Knoppix STD is what I use. There is a utility to reset your password. Be careful, you could hose your whole system. http://www.knoppix-std.com they have a forum that is VERY helpful, but you will have to search for "NTFS" good luck -stevenrh

A tech for ten years, and you don't have Admin privileges on a computer, and don't know how to access the Admin account? Sounds a little fishy to me.