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CAn't install new antivirus softwar
Name: rvanderlely2 Date: July 8, 2005 at 19:26:55 Pacific OS: Win2000 SP3 CPU/Ram: 900cel/512
Comment:
Hi there.
I previously had Norton installed, but the subscription ran out. I installed McAfee without removing Norton (stupid me) and that caused the computer to freeze every time windows started. I tried the same thing on Win ME (dual boot) and the same thing happened. The only way I could get it started was to use a boot disk and manually remove McAfee and Norton folders and their contents from the dos prompt.
That was OK; the computer now works. But I cannot install either antivirus system, as they both tell me that previous software is installed. I have tried to remove all folders to do with these programs, but this has not helped. I even tried repairing the protected files using the sfc / scannow thing. NOthing has helped.
I am on the verge of formatting. Can anyone PLEASE help??
Name: Jennifer SUMN Date: July 8, 2005 at 19:54:53 Pacific
Reply:
Symantec has detailed instructions on how to uninstall/remove Norton and Symantec anti-virus. Just go to their site and search for your particular product.
http://www.symantec.com/techsupp/consumer.html
Soylent Green is PEOPLE!
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Response Number 2
Name: Dirty_Sanchez Date: July 8, 2005 at 20:14:07 Pacific
Reply:
you need to pull all of the references out of the registry as well. btw, you are on SP3, any reason you dont go to SP4?
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