can't get past windows logon screen

hp brio
September 28, 2007 at 03:13:21
Specs: 2000, 256

I hope someone can help please..

My mouse stopped working..
when i try to start the computer now it comes to the windows logon screen.. and the keyboard does not respond..

i canot hit enter or use any keys..they just do not respond..
so i cnaot get past to get into windows..

same thing happens in safe mode..

please help..


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September 28, 2007 at 06:29:54

Have you unplugged the mouse and keyboard and plugged them back in? Are they usb or PS2? Have you tried connecting other ones?

Life's more painless for the brainless.

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September 28, 2007 at 09:09:42

If a component has failed the BIOS may have problems configuring the system. You may have a failure of a drive. If two drives are on one cable and one fails, it can act as you describe.

Hae you added or removed any hardware or software lately?

Watch the POST screens at startup for hints on hardware issues. All hardware should be identified during the POST screens.

If your POST screens don't show, you may need to enter the BIOS screens and change some settings. Disable fat boot and HP logo. Save and exit. Watch the screens at startup for the correct keystoke/s to use to enter the BIOS. May be called setup.

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September 28, 2007 at 13:10:49

hi thanks,
have tried pulling out and plugging back luck

the keyboard does respond when in the bios..

and ican get to safe mode but then the login screen comes up and i cannot get it to respond to any keyboard stroke at all..

post screen are too fast for me

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Related Solutions

September 28, 2007 at 14:13:30

You can freeze the POST screens by using the Scroll Lock key, if the KBoard is working at that time.

Are you sure the keyboard and mouse are connected to the correct ports. PS/2 ports are identical. Older ports were not color coded. Newer ports are. Green is PS/2 mouse port. Purple is PS/2 KBoard.

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September 28, 2007 at 14:45:13

yep they are connected to right ports..
thekeyboard responds in the bios but the moment it gets to the login admiistrator password screen it will not respond and i cannot type in the password or hit enter??

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September 28, 2007 at 15:40:41

Enter the BIOS screens and look for an entry there called "reset configuration data" set to Enable for ONE boot cycle and then disable it. That will reassign the IRQs used for the hardware.

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September 28, 2007 at 16:54:25

Don't know what the issue is, but I am beginning to suspect either a virus or a bad MS update. There currently is another poster on this site with the same issue using WinXP.

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October 2, 2007 at 01:14:36

i have tried all the suggestions and searched for other similar probs on the net and still no

i know there has to be some way to get past the logon screen..and to get my keyboard to respond

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October 2, 2007 at 08:24:27

I have exactly the same problem, at the point of the Win2000 logon screen, the keyboard and mouse fail. Same in Safe Mode. They work up to that point. First occurance was Sept 29th, I had just finished resetting my TCP/IP network settings using a diagnostic from the Internet provider like I have done many times. I rebooted the machine for the settings to take effect and wham, stopped at the logon screen because of keyboard and mouse failure. I am not ready to try a reinstall or repair, just using my work computer to search for solutions. Any ideas are welcome and thanks.


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October 3, 2007 at 12:03:20

The cause of my problem was corruption of the logical disk partition. I am currently looking for data recovery software for this type of problem, hopefully free or cheap to recover by data files. Any ideas?


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October 3, 2007 at 14:02:23


Your question is the reason why you need to start your own thread. If you start your own thread use terms like "data recovery".


Are you are still sorting through this problem? Still sounds like a hardware issue. While shutdown, disconnect all external hardware, except KB, mouse, monitor. Remove any thumb drives, floppy disks, CDs, etc. See if that helps.

If the problem still persists enter the BIOS and Enable "legusy USB devices" and try using straight USB versions of keyboard and mouse.

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October 5, 2007 at 04:30:58

thanks for the responses, have tried all the above suggestions relevant to me..still no luck just cant get past that logon screen no response from keyboard at that point..

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October 23, 2007 at 13:01:01

my computer does somewhat of the same thing but it only happens after it has been sitting for awhile. The mouse works but it won't let the cursor click in the password spot to put in the password. It won't do anything until I shut down the computer and when it restarts, it works fine. It is not set to hibernate or use screen savers and doesn't shut down after a certain amount of time. It only logs off when I tell it to switch user, then I turn off the screen until the next time I go on it and sure enough, it won't let me click in the password field. Any ideas on what is happening here?

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October 23, 2007 at 13:06:30


Did you read my post to mtwalt? If not, why not? If so, why are you posting here instead of starting your own thread?

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January 15, 2008 at 09:59:08

I have similar symptoms, which started 3 or 4 months ago. It is now occurring on all 3 of my PCs, which makes me think it isn't hardware related. However, they all MSI motherboards (2 with 865PE and one 915P Neo2), all are Pentium 4s, and all have Western Digital Drives). The OS is Win XP Pro (retail) on all three. I have tried changed AntiVirus (was AVG, now OneCare) with no impact. I am wondering if some recent Win XP update requires a BIOS update.
My solution at present is to restart, since it does let me use the mouse to turn off.

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